EchoSign SSO stuck in loop

RESOLVED INVALID

Status

Infrastructure & Operations
Infrastructure: SSO
RESOLVED INVALID
3 years ago
3 years ago

People

(Reporter: ksalsbury, Unassigned)

Tracking

Details

(Reporter)

Description

3 years ago
When Dave Camp tries to access EchoSign to sign a document, the SSO sits/loops on "Signing in to EchoSign"

I also see this behavior in Nightly 38, Chrome, and Safari.

Comment 1

3 years ago
I don't know why that would happen. Dave doesn't have a Mozilla Echosign account, so it shouldn't be asking him to sign in. When I send myself a document to sign at an email address that isn't my LDAP email address, and I click the link in the email, I go straight to the document without any issues.
Dave - can you specify the contract in question? Maybe Liz can check out the settings on Echosign and make sure it is being set to the correct email address, etc?
Flags: needinfo?(dcamp)

Comment 3

3 years ago
Please need info flag me if you need me to do anything. Thanks.
Dave - do you have an update to Comment 2?

Comment 5

3 years ago
I may have been stupid here, sorry - I thought my sig was required but it wasn't.
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Flags: needinfo?(dcamp)
Resolution: --- → INVALID
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