1130496 - the "Learn more..." link in the ssl error reporting UI links to a page specific to pinning errors

Status: RESOLVED DUPLICATE of bug 1105704

(Firefox :: General, defect)

Description

[Dana Keeler (she/her) (use needinfo) [:keeler]]

If a user encounters a non-overridable error when connecting to an https url, we show a page that asks them to submit an SSL error report. The "Learn more..." link goes to https://support.mozilla.org/en-US/kb/certificate-pinning-reports which is specifically about pinning errors, not SSL errors in general. This is confusing, because the error may have had nothing to do with pinning (see e.g. bug 1130472 comment 4).

Comment 1

[Mark Goodwin [:mgoodwin]]

(In reply to David Keeler [:keeler] (use needinfo?) from comment #0)
> If a user encounters a non-overridable error when connecting to an https
> url, we show a page that asks them to submit an SSL error report. The "Learn
> more..." link goes to
> https://support.mozilla.org/en-US/kb/certificate-pinning-reports which is
> specifically about pinning errors, not SSL errors in general. This is
> confusing, because the error may have had nothing to do with pinning (see
> e.g. bug 1130472 comment 4).

I fixed this in the patch for bug 1105704 - should we, perhaps, change the content of the document until the fix for 1105704 is in release?

Comment 2

[Dana Keeler (she/her) (use needinfo) [:keeler]]

Oh, I see. Let's just dup this one to that and uplift it as far as we can.

Comment 3

[Dana Keeler (she/her) (use needinfo) [:keeler]]

The other issue is https://support.mozilla.org/en-US/kb/tls-error-reports should have its content approved.

Comment 4

[Noah (NoahSUMO/SolidSnake) [:Noah]]

(In reply to David Keeler [:keeler] (use needinfo?) from comment #3)
> The other issue is https://support.mozilla.org/en-US/kb/tls-error-reports
> should have its content approved.

Hey David, I just approved that article and it is live now. :) Sorry it wasn't approved sooner. In the future, joining #sumo and flagging down an admin can help expedite this. Hopefully one day a feature can be added to SUMO where articles created by users with @mozilla.com email addresses will have some kind of higher priority associated with their articles for faster review.

Comment 5

[Dana Keeler (she/her) (use needinfo) [:keeler]]

Great - thanks!