1132437 - When adding an e-mail account the 'Done' button freezes after clicking on it if logged in as non-admin account on Linux

Status: RESOLVED INCOMPLETE

(Thunderbird :: Account Manager, defect)

Description

[Lorenzo Braun]

Attachment: screen thunderbird issue.png

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/38.0.2125.111 Chrome/38.0.2125.111 Safari/537.36

Steps to reproduce:

Click Edit (in the most upper toolbar)
Click Account Settings
Click Account Actions
Click Add Mail Account
Add Your Name, Email address and Password
Click Continue
Click Manual Config
Select Incoming: IMAP
Enter Server hostname: outlook.office365.com
Select Port: 993
Select SSL: SSL/TLS
Select Authentication: Normal password

Outgoing: SMTP
Select Server hostname: smtp.office365.com
Select Port: 587
Select SSL: STARTTLS
Select Authentication: Normal password
Enter username for incoming and outgoing (in my case: [e-mail] on both fields)
Click Done


Actual results:

When I click on Done. Thunderbird will now check if your password is correct. The password is correct and Thunderbird will say: password ok.

The window will stay opened and nothing happens. Also the Done button will gray out and isn't clickable anymore.


Expected results:

I should be able to click the Done button and after checking the password (if it is correct) the window should close automatically and the account should be added to Thunderbird.

Some extra information:
When logged on as a 'user' this issue will occur. When logged on as admin this issue will not occur. However; this exact same configuration is running on four other physical machines and on all these machines this DOES work.

Comment 1

[Lorenzo Braun]

Gijs,

This is correct.

Comment 2

[:aceman]

That is strange it would not work as non-admin. After the password is checked and the button is still disabled, can you see if there are any messages in Tools->Error console?

Comment 3

[Lorenzo Braun]

Hey Aceman,

Thanks for your quick response. I am not able to access the toolbar while having the window opened with the Done button. I did make a screenshot of the Error console, I will add it to the attachments.

Kind regards,
Lorenzo Braun

Comment 4

[Lorenzo Braun]

Attachment: screenshot thunderbird issue2.png

Comment 5

[:aceman]

Ok, I see nothing out of ordinary.

Comment 6

[Lorenzo Braun]

Ok, strange. I have also tried to reinstall the application but this also didn't help.

Comment 7

[Wayne Mery (:wsmwk)]

With reporter gone I don't think there is hope for tracking this down.