1134827 - Please send t-w732-ix-161 to iX for burn-in testing

Status: RESOLVED FIXED

(Infrastructure & Operations :: DCOps, task)

Description

[Chris Cooper [:coop] (he/him)]

We've even had this machine repaired by iX, and yet it continues to fail. Let's just decomm, please.

Comment 1

[Amy Rich [:arr] [:arich]]

This machine is still under warranty. If it's not working, we should ask for a replacement, not decomm it.

Comment 2

[Van Le [:van]]

:coop, is it still the same IO errors after a reimage? we can send it to iX for a 48 hour burn-in.

Comment 3

[Chris Cooper [:coop] (he/him)]

(In reply to Amy Rich [:arich] [:arr] from comment #1)
> This machine is still under warranty. If it's not working, we should ask for
> a replacement, not decomm it.

I get confused about which iX machines are or are not still under warranty. 

If we have free warranty support, let's use that, with the caveat that we did already try that and apparently didn't resolve the issue.

(In reply to Van Le [:van] from comment #2)
> :coop, is it still the same IO errors after a reimage? we can send it to iX
> for a 48 hour burn-in.

Van: It's not I/O errors, but I have no way of telling what the error is, i.e. the console shows nothing. If there's not something obvious that DCOps can see when looking at the machine, let's try sending it to iX for investigation.

Comment 4

[Van Le [:van]]

since there are no errors, ive replaced the video card, did another round of diagnostics including surface scan and memtest, then reimaged. can we reenable and try to see if replacing the video card resolved the issue? if not, we can we send this blade to iX and let them know we've replaced the video card (something they can't test).

Comment 5

[Chris Cooper [:coop] (he/him)]

I've re-enabled the machine. I'll report back on its job status later today.

Comment 6

[Chris Cooper [:coop] (he/him)]

Lots of jobs run today, all of which were green. \o/

Thanks for taking the initiative here, Van.