HP virtual connect manager broken (with Flash Player >=17?)

RESOLVED INCOMPLETE

Status

External Software Affecting Firefox
Flash (Adobe)
RESOLVED INCOMPLETE
3 years ago
3 years ago

People

(Reporter: Hans Blom, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
Build ID: 20150222232811

Steps to reproduce:

Start HP Bladesystem administrator inteface and then virtual connnect manager


Actual results:

virtual connect manager is displayed in a half screen and makes it impossible to use it.


Expected results:

before approx version 34 it worked perfectly
There are not many options for such a case because there is no public test url.
Do you already tried the safemode ?
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Is that connection manager using a plugin like flash, java or is that just html ?
Flags: needinfo?(hans.y.blom)
(Reporter)

Comment 2

3 years ago
Hello,
safemode makes no difference. Only top half of screen is used. Scrollable to a certain degree, but when scrolled "too far" it just bounces back to about 25% scrolled up.
It seems as it's java based
Flags: needinfo?(hans.y.blom)
I do not have access to a " HP virtual connect manager" and that is the problem. 
I could let you use our regression tool but that requires some time and it's no guarantee that you can find the source code change that caused this.
It's getting more complicated if a plugin like java is used because it could be also a java update that casued this problem.
(Reporter)

Comment 4

3 years ago
Hello,
see your problem with not having access to the application.
However I don't think it's a java update problem. We haven't updated java since version 7 update 71 build 1.7.0_71-b14 arrived since all our HP/Brocade/RedHat tools are heavily depending on this version to run properly.

Comment 5

3 years ago
You could try running and old version of Firefox to see if it indeed works.

This page http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c02861134 seems to say this "virtual connect manager" uses Flash (or at least used it in the past). You could try disabling plugins (Tools -> Add-ons -> Plugins) to figure out which one is used.

Did you try HP (forums/ support) if they support Firefox?
Flags: needinfo?(hans.y.blom)
(Reporter)

Comment 6

3 years ago
Hello,
just did some testing. It works up until version 33.1.1. Version 34 kills the virtual connect manager.
As to java or flash. It seems to be a mix of both. First screen has a lot of java in it if I look at page source. Later screens - further in - apparently uses flash.
Hans
Flags: needinfo?(hans.y.blom)

Comment 7

3 years ago
As unfortunate as it is, we don't have a way, nor resources to investigate this, so the only way this _could_ lead to anything (no promises!) is if you or someone else with access to this webapp figures out what is it in Firefox that causes this problem. Even in this case it might turn out that the fixes are required in a plugin (Java/Flash) or in the webapp.

Once again, I suggest pinging other users / support to see if they're aware of this issue.

If you're interested in digging into this further, there are few things you can do:
- figuring out which plugin specifically has the problem by disabling all plugins but the one you suspect and attempting to reproduce (as I suggested in comment 5)
- ensuring it is up to date
- checking if the site works in Firefox on other computers and/or browsers
- going through the time-consuming process of finding the specific Firefox build that changed the behavior (the "regression window" as we call it). We don't have good docs on that, and I'm not ready to walk you through it, so it's going to be challenging.

>First screen has a lot of java in it if I look at page source.
You probably meant JavaScript? Please report the facts (e.g. I see "<applet ..." in view source), not the conclusions. In this case, testing by disabling plugins is a better way than looking at the page source.
Flags: needinfo?(hans.y.blom)

Comment 8

3 years ago
Got the same problem corporatewide regarding HP VC Manager. But we were able to reduce the error to the flash version. Versions below 17 are working, any version above 17.x do NOT work. 

This is independant of browser type or version (tested with various browserversions of Mozilla and IE). 

Can You confirm using flashversion 17.x, Hans?

Best regards,
V.

Updated

3 years ago
Component: Untriaged → Flash (Adobe)
Product: Firefox → Plugins
Summary: HP virtual connect manager broken → HP virtual connect manager broken (with Flash Player >=17?)
Version: 36 Branch → unspecified

Comment 9

3 years ago
I don't think we're going to spend time on this, and if it's a Flash regression you should file this with Adobe (or HP).
Status: UNCONFIRMED → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → INCOMPLETE
(Reporter)

Comment 10

3 years ago
(In reply to Drakefin from comment #8)
> Got the same problem corporatewide regarding HP VC Manager. But we were able
> to reduce the error to the flash version. Versions below 17 are working, any
> version above 17.x do NOT work. 
> 
> This is independant of browser type or version (tested with various
> browserversions of Mozilla and IE). 
> 
> Can You confirm using flashversion 17.x, Hans?
> 
> Best regards,
> V.

Hello,
yes I'm running 17.0.0.188

Regards
Hans
Flags: needinfo?(hans.y.blom)

Comment 11

3 years ago
I have the same problem, but it occurs in IE 11 as well, so it´s not a FF issue.
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