If you forget your master PW, you are locked out of sites you stored PWs for

RESOLVED INCOMPLETE

Status

()

Toolkit
Password Manager
RESOLVED INCOMPLETE
3 years ago
2 years ago

People

(Reporter: mozilla, Unassigned)

Tracking

35 Branch
x86
Mac OS X
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [passwords:master-password])

Attachments

(1 attachment)

(Reporter)

Description

3 years ago
Created attachment 8569283 [details]
Screen Shot 2015-02-25 at 11.49.12 AM copy.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:35.0) Gecko/20100101 Firefox/35.0
Build ID: 20150122214805

Steps to reproduce:

A ways back, I set up a master password for my saved passwords.

Today  tried to log into my credit union's mystery shopping portal. (Free 20 bucks is free), which I previously stored the password for in Firefox on OSX 10.10.1


Actual results:

I am in the process of moving, so I don't have access to the master password... (It's somewhat long and written in a safe place). So I clicked "cancel" thinking I could reset the PW and manually type it in, but no dice - every time I click cancel the dialog reappears, and I'm forced to restart Firefox. 

In the end, I opened Safari and logged in on there.


Expected results:

When I click cancel more than N times (N being a number that a UX researcher should probably determine), the dialog stops popping up and allows a user to manually enter a PW if they so desire.
trying password manager first
Component: Untriaged → Password Manager
Product: Firefox → Toolkit
Did you have any password manager or master password Firefox extensions when this happened? Did you have Firefox Sync setup?

I can't reproduce this issue in a new profile. Clicking cancel once closes the master password dialog and I'm able to manually login.
Flags: needinfo?(mozilla)
Whiteboard: [passwords:master-password]

Comment 3

2 years ago
(In reply to Matthew N. [:MattN] from comment #2)
> Did you have any password manager or master password Firefox extensions when
> this happened? Did you have Firefox Sync setup?
> 
> I can't reproduce this issue in a new profile. Clicking cancel once closes
> the master password dialog and I'm able to manually login.
Whiteboard: [passwords:master-password] → [closeme 2016-08-10][passwords:master-password]

Comment 4

2 years ago
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(mozilla)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2016-08-10][passwords:master-password] → [passwords:master-password]
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