1137247 - Window focus doesn't change properly after latest updateee 2/25/2015

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Linda.Schmidt]

User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C)

Steps to reproduce:

Opened Firefox window and resized it smaller.  Clicked on another larger window that was showing on the screen.  Prior to this update when I did this, the Firefox window would be covered by the larger screen and the focus would be there.  After the update when I click on the larger window, the focus changes to that window but the Firefox window still covers it.  I have to minimize the Firefox window manually to see the full larger window that has the focus.


Actual results:

see above


Expected results:

see above

Comment 1

[Loic]

Could you test:
1) in safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
2) with a clean profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Does it fix it?

Comment 2

[Linda.Schmidt]

I tried both links given in 1 and 2.  When I clicked on them I got a new Firefox window that was sized small.  I then clicked on a larger window showing behind the Firefox window and the Firfox window was then completely covered.

This is what it used to do before the upgrade and what I still want it to do.  So these work.

Is there a setting I can do on my current version of Firefox to have this happen or do I have to use these links?

Comment 3

[Loic]

If it works as expected in safe mode, so probably an add-on is faulty. Disable them one by one to find the culprit.

You can reset your current profile too, but it's the last method to use:
https://support.mozilla.org/en-US/kb/reset-firefox-to-fix-most-problems

Comment 4

[Linda.Schmidt]

Sorry.  Don't understand "safe mode" or what add-ons would exist or how to find them or how to disable them.  I'm a PC user, not a PC guru.

Is there a problem just setting the current profile?  May be last method but may be the only one I know how to use.

Comment 5

[Linda.Schmidt]

Oops.  Just went to the link about the profile setting and it's not just a profile setting it is a complete reset of lots of stuff to factory settings.  We use Firefox to access Oracle applications which uses Java and I don't know what else.  I'm afraid this reset might cause problems there.

Any other suggestions?

Comment 6

[Loic]

Safe mode is a diagnostic mode, see my link #1. If it works in this mode, so the culprit could be an add-on (extension) which is not compatible with FF36.

Does it work for you in safe mode? https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Comment 7

[Linda.Schmidt]

Yes, it works in safe mode.  

I contacted our PC group and they found a few add-ins to disable and it seems to be working now.

Thanks for your help.

Comment 8

[Simona Badau, Desktop QA]

Based on Comment 7, setting the status of this bug to Resolved Worksforme.