1137760 - Several price tiers purchases fail with TRANS_FAILED error

Status: RESOLVED WONTFIX

(Marketplace Graveyard :: Payments/Refunds, defect, P1)

Description

[vedolin]

Attachment: TRANS_FAILED_OnSeveralPriceTiers.log

Several price tiers purchases fail with TRANS_FAILED error


Connectivity: Data
SIM used: Telcel (5565062733)
Gaia/device: 1.1 / Inari
test app used: onlyboku60, onlyboku75, onlyboku1-50, onlyboku15

Several price tiers purchases fail with TRANS_FAILED error


Steps to reproduce:

1 - Log into Marketplace and try to buy the app "onlyboku60"
2 - Insert the security PIN
3 - Insert the SMS confirmation PIN
4 - Observe the error message "Disculpe, no se pudo realizar su pago. No se aplicaron cargos" (Sorry, could not complete your payment. No charges were applied).
5 - Press the "Continuar" (Continue) button
6 - Observe the "TRANS_FAILED" error message
7 - On Marketplace, buy the apps "onlyboku75" (price tier 50) and "onlyboku15" (price tier 10)
8 - Observe that the purchases are completed without errors
9 - Observe that trying to buy any other paid price tier available to Mexico (1, 5, 7, 20, 30, 40) will result in the TRANS_FAILED error message.




expected behavior:
All available price tiers can be purchased without error

actual behavior:
Only price tiers 10 and 50 can be purchased. Trying to buy other available price tiers (1, 5, 7, 20, 30, 40) will result in a TRANS_FAILED error message.


reproducible: yes

Comment 1

[vedolin]

Attachment: 1_SufficientBalance.png

Comment 2

[vedolin]

Attachment: 2_Tier40Fail.png

Comment 3

[vedolin]

Attachment: 3_Tier40TRANSFAILED.png

Comment 4

[vedolin]

Attachment: Another cause will also result in TRANS_FAILED (too many payments)

Comment 5

[vedolin]

Attachment: 5_TooManyPaymentsTRANS_FAILED.png

Comment 6

[vedolin]

Due to the amount of purchases made in a few minutes (for testing, confirming and logging) the carrier temporarily blocked payments on this sim card.

Notice that the same TRANS_FAILED message was issued.

Comment 7

[vedolin]

The same happens when using in-app payments.

Comment 8

[eder]

same happens with Flame 2.0_wifi_Telcel_spanish

Comment 9

[vedolin]

Checked also onlyboku45 and bangoandboku30 on 1.1/Inari, obtaining the same error message: TRANS_FAILED

Comment 10

[eder]

Checked also onlyboku45 and bangoandboku30 on 2.0/Flame , Same error message: TRANS_FAILED

Comment 11

[lsaunders]

From Laura -

In order to support the new requirement, we have to round up the pre-tax amount by always adding 0.01. We do not truncate the pre-tax amount, otherwise we will not be able to support other price points except 15.00. Our rounding logic works fine with price point 75, 75/1.16=64.65517241, rounded up by 0.01, gives us 64.66. After talking to Engineering, we will hard code the pre-tax amount 12.93 for 15.00 because there are no mathematical ways to connect these two. 

I will have our changes ready in production by COB next Monday (March 9th).