1137976 - Trying to pay by carrier billing on desktop failed

Status: RESOLVED INVALID

(Marketplace Graveyard :: Payments/Refunds, defect, P3)

Description

[Andy McKay]

Expected:

* get an opportunity to enter my phone number so you can send it a PIN so you can bill against the sim

Actual:

* BANGO_ERROR after hitting "Pay using phone bill"

Video:

https://www.dropbox.com/s/51dm5yycrz1grmc/bango-desktop-fail.mov?dl=0

Trying to find matching logs on our end.

Comment 1

[Bango Platform Operations Center]

Hi Andy,

Thank you for raising this with Bango.

Can you please provide the time stamp for when you attempted to bill? 

Kind Regards,

Kieran
Bango Platform Operations Center

Comment 2

[Andy McKay]

About 5 mins before filing the bug, so around: 2015-02-27 17:21:15 PST - 5 minutes.

Comment 3

[Bango Platform Operations Center]

Thanks for confirming.

We will investigate and get back to you as soon as possible.

Kind Regards,

Kieran
Bango Platform Operations Center

Comment 4

[Bango Platform Operations Center]

Dear Andy,

I believe the reason this payment failed is because the user account is associated with and has been identified as belonging to Telus Canada.

Currently, we do not have any DCB integrations for Mozilla in Canada, and there is no Telus CAN/Mozilla billing route, so we cannot bill a Telus Canada phone bill for Mozilla content. 

Credit card payments should work though.

Please let me know if we can be of more assistance.

Kind regards,

Daniel Linton
Bango Platform Operations Centre

Comment 5

[Andy McKay]

Would be great if I could have the ability to change my number and add in say my US T-Mobile number to my identity and use that.

Comment 6

[Andy McKay]

Marking P3 to hide from Mozilla triage. Bango are going to investigate and see how much work this is.

Comment 7

[Maria.Vidondo]

To be discussed with Jim and Andy as a feature request.

Comment 8

[Andy McKay]

Let's fix this in [bango-v2]