1139089 - Trademark Infringement reporting form

Status: NEW

(www.mozilla.org :: Pages & Content, defect)

Description

[Mike Alexis [:malexis]]

https://etherpad.mozilla.org/trademark-form-requirements-2015-03-03

https://docs.google.com/a/mozilla.com/document/d/1vZ5SsaBSQEGVpwz_lygJA-BnNm5xJcLhTt4FgVWp2QQ/edit#

Current page https://www.mozilla.org/en-US/about/legal/fraud-report/

Comment 1

[Mike Alexis [:malexis]]

Liz, 
I'll create the form and send over to you for review. Then a dev can update the page with the form iframed.

Is it correct that we are updating this current page? https://www.mozilla.org/en-US/about/legal/fraud-report/

Comment 2

[Mike Alexis [:malexis]]

Chris,
Here's the form. The one potential wrinkle is that you cannot add attachments (which is currently a requirement) to google forms in any elegant way. 

https://docs.google.com/a/mozilla.com/forms/d/19kI_5EmYHXN6EK1_JYA_o9SkmkXuPjhTQL8WMG9saUs/viewform?usp=send_form

Holly passed over this link. It has google doc integration and might be a simple way to do this. 
http://www.formpl.us/

Any thoughts?

Comment 3

[Chris More [:cmore]]

(In reply to Mike Alexis [:malexis] from comment #2)
> Chris,
> Here's the form. The one potential wrinkle is that you cannot add
> attachments (which is currently a requirement) to google forms in any
> elegant way. 
> 
> https://docs.google.com/a/mozilla.com/forms/d/
> 19kI_5EmYHXN6EK1_JYA_o9SkmkXuPjhTQL8WMG9saUs/viewform?usp=send_form
> 
> Holly passed over this link. It has google doc integration and might be a
> simple way to do this. 
> http://www.formpl.us/
> 
> Any thoughts?

Yeah, if the attachments is a blocker the formpl.us is an option, but we probably wouldn't want to embed additional 3rd party services on our website.

Do many people use the attachments field on the current form?

Comment 4

[Mike Alexis [:malexis]]

Liz, can you advise on whether attaching a screenshot in the form is a hard requirement?

Comment 5

[Liz Compton [:liz]]

Hi all. Sorry for the delay in getting back to you on this. I really appreciate your prompt action. The Google doc doesn't have the side panel where known scams and misuses would be listed and doesn't seem to have a way to +1 one of them. It also doesn't have the section listing other ways to report scams.

As for attachments, yes, it's very helpful if reporters can add attachments. Sometimes we can't reproduce what they report, so a screenshot is evidence that it actually occurred and can show the URL and other needed info.

Comment 6

[Josh Mize [:jgmize]]

Rather than create an image file upload form for unauthenticated users with all of the complexity and potential security issues that entails, perhaps we could encourage users to include a URL to a screenshot they uploaded to any of the plethora of public image hosting services that already exist?

Comment 7

[Jennifer Bertsch [:jbertsch]]

(In reply to Josh Mize [:jgmize] from comment #6)
> Rather than create an image file upload form for unauthenticated users with
> all of the complexity and potential security issues that entails, perhaps we
> could encourage users to include a URL to a screenshot they uploaded to any
> of the plethora of public image hosting services that already exist?

I like this idea, Josh.

Liz - I'm worried that creating a way for reporters to attached images will really slow down this project.

Comment 8

[Liz Compton [:liz]]

I don't want to cause security risks, but am hesitant to require people to upload images to a public image hosting service. On the other hand, if the other desired functionality can be achieved with the Google form, and that's the best way to allow us to get screenshots, I could be convinced.

Another approach might be to make changes to the current form instead of going with the Google form. That wouldn't allow the functionality I was looking for (a regularly updated list of known scams and misuses, a way to +1 an already submitted report, or a database of reports), but if getting those would be too hard or is impossible or causes undesirable problems, it is another way we could go. 

Right now the form generates an email to [e-mail] and a law firm (we should stop sending it to them by the way). 

Changes that might help:

  *Cut down the explanation currently on that page and add the list of other places to report scams and fraud. We could add examples of scams and misuses, but couldn't update a list regularly. 
  *Update the Category drop down list to better reflect the types of problems we see now
  *Have the Category selection and the URL, if provided, included in the email subject line
  *Have the email go to a different email address that isn't publicly posted ([e-mail] gets a ton of spam), and have people from several teams able to access that email box.

That way at least I wouldn't be as much of a bottleneck if someone else should handle it, having the category in the subject line would allow the person from each team who should handle certain types of reports to find the relevant ones quickly, and having the URL in the subject line would make it easier to see all the reports about the same site easily. Maybe email filters and labels could be used to manage the emails too.

I'd still prefer my original idea, but thought maybe this approach was worth exploring as well.

Comment 9

[Jennifer Bertsch [:jbertsch]]

Hi Josh and Mike-

I met with Liz today to discuss our options.  She's very interested in the longer term solution involving improving image uploading and collecting submitted data in a central location viewable with ldap credentials.

Could you please note the 2 blocking ITs bugs (or file the LDAP-related one if it doesn't exist yet) here?  Then I'll follow up with IT on that status of both bugs, and then Mike can work on a schedule

Thx,
Jen

Comment 10

[Liz Compton [:liz]]

Hi team,

What's the bug number for the bug for the longer term solution work? Where does that stand?

Comment 11

[Mike Alexis [:malexis]]

Hi Liz, those IT bugs have been resolved so now we are able to save user submitted images and allow a predefined group of people to log in to view user submitted data.

I'm going to regroup with Josh and Jen and will reach out next week with next steps.

Comment 12

[Liz Compton [:liz]]

Great, thanks. I'll look forward to hearing more.

Comment 13

[Liz Compton [:liz]]

Hi, checking in again.

Comment 14

[Mike Alexis [:malexis]]

Hi Liz, 
Jen and I met with Kohei and Josh to discuss next steps and requirements. Jen will reach out to today with some open questions.

Here are some notes from our call: https://etherpad.mozilla.org/trademark-form-regroup-2015-06-04

Comment 15

[Liz Compton [:liz]]

Hi all. I think this is on hold, but just wanted to bring to your attention the updated FTC consumer complaint site as a possible model for our reporting site: https://www.ftccomplaintassistant.gov/Information#crnt&panel1-1. What do you think?

Comment 16

[Liz Compton [:liz]]

Hi - Can this project be resurrected? I still think it's worthwhile.