1141627 - Firefox stops loading pages and I cannot kill the process

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[David Flory]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.76 Safari/537.36

Steps to reproduce:

I run Firefox in safemode.  After some time it stops loading new pages.  All loads produce wait circles.  Then I exit.  Sysinternals Process Explorer shows the process still running.  Using CPU.  I try to kill the process and the CPU usage stops but the process will not exit.  


Actual results:

I cannot kill the process nor can I start another one.


Expected results:

The Firefox process should have exited.

Comment 1

[David Flory]

The only solution is to reboot my computer.  Win7 64bit.

Comment 2

[Andy Dearden]

I am experiencing the same problem. I'm on Win7 32bit.
After any crash, when I try to start firefox I get:
Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.
When I select the end process option I get:
Your Firefox profile cannot be loaded. It may be missing or inaccessible

When I try to stop the process (or the process tree) from the Windows Task Manager, nothing happens.

My only solution is to reboot.

Comment 3

[Kchaw]

We are three having experienced this issue and reported it.
Here are the links to the two other threads : 
https://bugzilla.mozilla.org/show_bug.cgi?id=1142981
https://bugzilla.mozilla.org/show_bug.cgi?id=1143277

Comment 4

[Nickolay_Ponomarev]

Try https://developer.mozilla.org/en-US/docs/How_to_Report_a_Hung_Firefox

See bug 1125686 comment 7.

Comment 5

[Simona Badau, Desktop QA]

David, are you still experiencing this on the latest Firefox version? 
https://www.mozilla.org/en-US/firefox/new/

If yes, could you please try the suggestions made in Comment 4?

Comment 6

[Simona Badau, Desktop QA]

Closing this as incomplete due to lack of additional information from the reporter.

David, please feel free to reopen it if the issue is back and reproducible.