1143176 - "Verify your account" email ended up in gmail spam

Status: RESOLVED FIXED

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[Alon Zakai (:azakai)]

I wanted to create a Firefox Account, but didn't get the email, then i found it in my spam folder.

Comment 1

[Ryan Kelly [:rfkelly]]

Thanks for reporting Alon, were you using you mozilla account or a personal gmail?

Comment 2

[Ryan Kelly [:rfkelly]]

Ugh, I just tried with my own @mozilla.com and it went straight to spam as well.

Comment 3

[Alon Zakai (:azakai)]

Yeah, this was with my @mozilla.com account.

Comment 4

[Chris Karlof [:ckarlof]]

Ryan and ckolos, it might be worth exploring using an email service where we can get a dedicated sending IP.

Comment 5

[Andrew Chilton [:chilts]]

Did a test earlier. My (unused) alias @mozilla.com account ended up in spam too. I'll click on 'Not Spam' unless there is a reason someone tells me not to (temporarily of course).

Comment 6

[Ryan Kelly [:rfkelly]]

For comparison, I created a fresh @gmail.com address and used it to sign up for FxA, and the verification email came through to my inbox just fine.

Comment 7

[Ryan Kelly [:rfkelly]]

> it might be worth exploring using an email service where we can get a dedicated sending IP.

*nod*; see also Bug 1135292

Comment 8

[Ryan Kelly [:rfkelly]]

Thanks again for the report, we've made some changes to our emails to make them seem less "spammy" and are continuing to evaluation more options for email sending.  I don't think there's additional work we can do in this specific bug, so closing it out.