1145088 - Add a link to SUMO in a Settings sub-menu for support and feedback mechanism

Status: RESOLVED FIXED

(Firefox for iOS :: General, defect)

Description

[Karen Rudnitski [:kar]]

Given that the input.mozilla.org API is deferred to v1.1, we should ensure that the link to SUMO (and therefore any feedback mechanism) is intuitively found and visible in the Settings menu.

Comment 1

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

we will have to give you a URL
it will be something like
https://support.mozilla.org/products/ios

Comment 2

[Joni Chan]

Let's use Roland's link: https://support.mozilla.org/products/ios

I've set up a placeholder page. We still have to add a logo and topic tiles, but the URL is good to go. I'll see if we have existing bugs for the logo. If not, I'll file one.

Comment 3

[Richard Newman [:rnewman]]

Mockup is attachment 8598660 [details].

Comment 5

[Stefan Arentz | :st3fan | ⏰ EST | he/him]

Attachment: Screenshot 2015-06-26 17.08.41.png

Screenshot of the settings page with the Help item included.

Comment 6

[Stefan Arentz | :st3fan | ⏰ EST | he/him]

Karen, Roland, I have added a Help item to the Support section in the settings that opens https://support.mozilla.org/products/ios in a new tab. See the screenshot attached to this bug.

Let me know if this is good enough. The mockup also shows a Feedback item. But I don't know where to point that to. Maybe we are skipping the Feedback item for v1?

Comment 7

[Stefan Arentz | :st3fan | ⏰ EST | he/him]

Attachment: PR: https://github.com/mozilla/firefox-ios/pull/643

This patch adds a link to SUMO in the Support section of the Settings screen. It opens https://support.mozilla.org/products/ios in a new tab when selected.

Comment 8

[Stephan Leroux [:sleroux]]

Comment on attachment 8626834 [details] [review]
PR: https://github.com/mozilla/firefox-ios/pull/643

Looks good!

Comment 9

[Darrin Henein [:darrin]]

Comment on attachment 8626830 [details]
Screenshot 2015-06-26 17.08.41.png

Nit, but Support section should probably be at the bottom (perhaps above About, though the 'about' info is displayed differently in the mockups).

Comment 10

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

(In reply to Stefan Arentz [:st3fan] from comment #6)
> Karen, Roland, I have added a Help item to the Support section in the
> settings that opens https://support.mozilla.org/products/ios in a new tab.
> See the screenshot attached to this bug.
> 
> Let me know if this is good enough. The mockup also shows a Feedback item.
> But I don't know where to point that to. Maybe we are skipping the Feedback
> item for v1?

1. support link looks good

2. if by "feedback" you mean a link to the fab input.mozilla.org aka "input" run by rrayborn and the rest of my awesome colleagues in the user advocacy team, then yes, input is out for V1! input might be in V1.1 or even a wee bit later. Is that right :rrayborn?

Comment 11

[Karen Rudnitski [:kar]]

That's correct- the integration of the input (feedback) api will either be v1.1 or v2.0