1145617 - Creating an email address using Gandi provider no longer work

Status: RESOLVED DUPLICATE of bug 1164533

(Thunderbird :: Account Manager, defect)

Description

[olivier]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Firefox/31.0
Build ID: 20140716183446

Steps to reproduce:

With a newly installed Thunderbird 31.5 on debian Jessie, I type my name to search for a new email address and then select Gandi.net provider.


Actual results:

It always finish with an error : 
Sorry, we could not find any suggested email addresses.
You try can search for nicknames or any other term to find more emails
Also you might try one of the free email account alternatives.


On the gandi side, the API is never called.


Expected results:

The Gandi api should have been called, and results returned.


(It works as expected with 31.2 for exemple)

Comment 1

[WADA:World Anti-bad-Duping Agency]

(In reply to olivier from comment #0)
> Expected results:
> The Gandi api should have been called, and results returned.

What do you call by "he Gandi api"?

> (It works as expected with 31.2 for exemple)

If so, it may be cetificate relevant issue.
To see ISPDB access, trial of login, get NSPR log and check log content, please.
See Bug 402793 Comment #28 for getting log.
> Win sample : SET NSPR_LOG_MODULES=timestamp,nsHostResolver:5,nsHttp:5,imap:5,pop3:5

Comment 2

[olivier]

Attachment: Thunderbird getting broker.thunderbird.net results logs

This is the logs with :
NSPR_LOG_MODULES="timestamp,nsHostResolver:5,nsHttp:5,imap:5,pop3:5"

Comment 3

[olivier]

(In reply to WADA from comment #1)
> (In reply to olivier from comment #0)
> > Expected results:
> > The Gandi api should have been called, and results returned.
> 
> What do you call by "he Gandi api"?

The api mozilla call behind https://broker.thunderbird.net/provider/suggest

> 
> > (It works as expected with 31.2 for exemple)
> 
> If so, it may be cetificate relevant issue.
> To see ISPDB access, trial of login, get NSPR log and check log content,
> please.
> See Bug 402793 Comment #28 for getting log.
> > Win sample : SET NSPR_LOG_MODULES=timestamp,nsHostResolver:5,nsHttp:5,imap:5,pop3:5

Comment 4

[WADA:World Anti-bad-Duping Agency]

(In reply to olivier from comment #2)
> Thunderbird getting broker.thunderbird.net results logs

2015-03-23 09:50:38.549364 UTC - -285104320[7fa6edd235c0]: http request [
2015-03-23 09:50:38.549369 UTC - -285104320[7fa6edd235c0]:   GET /provider/suggest?first_name=olivier&last_name=test&providers=gandi&version=2 HTTP/1.1
2015-03-23 09:50:38.549372 UTC - -285104320[7fa6edd235c0]:   Host: broker.thunderbird.net

2015-03-23 09:50:38.726206 UTC - -571136256[7fa6edd23800]: nsHttpTransaction::ParseLine [HTTP/1.1 500 Internal Server Error]

Why "500 Internal Server Error" is returned from server?

Comment 5

[WADA:World Anti-bad-Duping Agency]

FYI.
If the site is accessed by Firefox 39.0a1 Build ID 20150303030230, following is shown in Web Console.

GET 
https://broker.thunderbird.net/provider/suggest [HTTP/1.1 200 OK 6250ms]
This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More] suggest

Comment 6

[olivier]

(In reply to WADA from comment #4)
> (In reply to olivier from comment #2)
> > Thunderbird getting broker.thunderbird.net results logs
> 
> 2015-03-23 09:50:38.549364 UTC - -285104320[7fa6edd235c0]: http request [
> 2015-03-23 09:50:38.549369 UTC - -285104320[7fa6edd235c0]:   GET
> /provider/
> suggest?first_name=olivier&last_name=test&providers=gandi&version=2 HTTP/1.1
> 2015-03-23 09:50:38.549372 UTC - -285104320[7fa6edd235c0]:   Host:
> broker.thunderbird.net
> 
> 2015-03-23 09:50:38.726206 UTC - -571136256[7fa6edd23800]:
> nsHttpTransaction::ParseLine [HTTP/1.1 500 Internal Server Error]
> 
> Why "500 Internal Server Error" is returned from server?

Do you get this 500 from gandi api ? I don't find any log for that.

Comment 7

[olivier]

(In reply to WADA from comment #5)
> FYI.
> If the site is accessed by Firefox 39.0a1 Build ID 20150303030230, following
> is shown in Web Console.
> 
> GET 
> https://broker.thunderbird.net/provider/suggest [HTTP/1.1 200 OK 6250ms]
> This site makes use of a SHA-1 Certificate; it's recommended you use
> certificates with signature algorithms that use hash functions stronger than
> SHA-1.[Learn More] suggest

We updated the cert to SHA2 just in case, but didn't change anything.

Comment 8

[Wayne Mery (:wsmwk)]

(I haven't tested this)

Comment 9

[Kent James (:rkent)]

I tried creating a new email account and selecting gandi.net doing a search of "rkentjames" and I got a list of possible domains, such as [e-mail]  Is that the expected response?

I did not get "It always finish with an error : Sorry, we could not find any suggested email addresses."

Comment 10

[Wayne Mery (:wsmwk)]

I had also gotten that far

Comment 11

[olivier]

That is the expected response, which version of thunderbird ?(In reply to Kent James (:rkent) from comment #9)
> I tried creating a new email account and selecting gandi.net doing a search
> of "rkentjames" and I got a list of possible domains, such as
> [e-mail]  Is that the expected response?
> 
> I did not get "It always finish with an error : Sorry, we could not find any
> suggested email addresses."

That is the expected response, which version of thunderbird ?

Comment 12

[Wayne Mery (:wsmwk)]

I tested both 31.4.0 and 31.5.0

Comment 13

[Kent James (:rkent)]

I tested 31.5.0

Comment 14

[olivier]

It seems it's a problem with ipv6 :

  * in ipv4 :

$ curl -4vvs "https://broker.thunderbird.net/provider/suggest?first_name=monnom&last_name=&providers=gandi&version=2"
* Hostname was NOT found in DNS cache
*   Trying 63.245.217.86...
* Connected to broker.thunderbird.net (63.245.217.86) port 443 (#0)
* successfully set certificate verify locations:
*   CAfile: none
  CApath: /etc/ssl/certs
* SSLv3, TLS handshake, Client hello (1):
* SSLv3, TLS handshake, Server hello (2):
* SSLv3, TLS handshake, CERT (11):
* SSLv3, TLS handshake, Server key exchange (12):
* SSLv3, TLS handshake, Server finished (14):
* SSLv3, TLS handshake, Client key exchange (16):
* SSLv3, TLS change cipher, Client hello (1):
* SSLv3, TLS handshake, Finished (20):
* SSLv3, TLS change cipher, Client hello (1):
* SSLv3, TLS handshake, Finished (20):
* SSL connection using TLSv1.2 / DHE-RSA-AES128-SHA
* Server certificate:
*        subject: serialNumber=xTrrFgd3JBQ4zfwspqFLuVJelxXdF4nM; C=US; ST=California; L=Mountain View; O=Mozilla Corporation; CN=broker.thunderbird.net
*        start date: 2013-05-07 17:20:09 GMT
*        expire date: 2015-05-10 10:57:17 GMT
*        subjectAltName: broker.thunderbird.net matched
*        issuer: C=US; O=GeoTrust, Inc.; CN=GeoTrust SSL CA
*        SSL certificate verify ok.
> GET /provider/suggest?first_name=monnom&last_name=&providers=gandi&version=2 HTTP/1.1
> User-Agent: curl/7.38.0
> Host: broker.thunderbird.net
> Accept: */*
>
< HTTP/1.1 200 OK
* Server Apache is not blacklisted
< Server: Apache
< X-Backend-Server: generic6.webapp.phx1.mozilla.com
< Vary: Accept-Encoding
< Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0, max-age=0
< Content-Type: application/json
< Date: Fri, 10 Apr 2015 15:14:55 GMT
< Expires: 02 Jan 2010 00:00:00 GMT
< Pragma: no-cache
< X-Cache-Info: not cacheable; response specified "Cache-Control: no-store"
< Content-Length: 1071
<
[{"checksum": "6bPF/OfuZ4ywc0nuOF9T8SButFOQZdefe/Mn3N+BhVI4+ZkWutyFEvJXpb+HtHW7CqpU60FJYou8KJNkv4Ju1r0DO2CGFV3YEly4IbkxVWvkO9kfcNjRTIUgmcdU0VCNilYyNU3EtlgPB4HEUbqEU9hn9YwflrWJ1WnfN6lbK4yoLqgPjCH/gdK9k3D54/ViU/koO9q1rbqC6g0ajrGz3V4H4b0OSSQatV5BPs2N2Y3shMmFkj+8bBUG5H/I6Ksct5fdPMxyQRBN0/GhrroTkBd7PGQ2mTfcj7gzd71DNnKbsjjTgR0TzufwfPl8Fvrw", "price": "4.78 EUR", "addresses": [{"price": "14.35 EUR", "address": "[e-mail]"}, {"price": "14.35 EUR", "address": "[e-mail]"}, {"price": "14.35 EUR", "address": "[e-mail]"}, {"price": "58.60 EUR", "address": "[e-mail]"}, {"price": "13.75 EUR", "address": "[e-mail]"}, {"price": "16.74 EUR", "address": "[e-mail]"}, {"price": "15.51 EUR", "address": "[e-mail]"}, {"price": "15.03 EUR", "address": "[e-mail]"}, {"price": "9.88 EUR", "address": "[e-mail]"}, {"price": "11.48 EUR", "address": "[e-mail]"}, {"price": "34.68 EUR", "address": "[e-mail]"}, {"address": "contact@monnom.x* Connection #0 to host broker.thunderbird.net left intact
yz"}], "succeeded": true, "provider": "gandi"}]


  * in ipv6 :

$ curl -6vvs "https://broker.thunderbird.net/provider/suggest?first_name=monnom&last_name=&providers=gandi&version=2"
* Hostname was NOT found in DNS cache
*   Trying 2620:101:8008:5::2:6...
* Connected to broker.thunderbird.net (2620:101:8008:5::2:6) port 443 (#0)
* successfully set certificate verify locations:
*   CAfile: none
  CApath: /etc/ssl/certs
* SSLv3, TLS handshake, Client hello (1):
* SSLv3, TLS handshake, Server hello (2):
* SSLv3, TLS handshake, CERT (11):
* SSLv3, TLS handshake, Server key exchange (12):
* SSLv3, TLS handshake, Server finished (14):
* SSLv3, TLS handshake, Client key exchange (16):
* SSLv3, TLS change cipher, Client hello (1):
* SSLv3, TLS handshake, Finished (20):
* SSLv3, TLS change cipher, Client hello (1):
* SSLv3, TLS handshake, Finished (20):
* SSL connection using TLSv1.2 / DHE-RSA-AES128-SHA
* Server certificate:
*        subject: serialNumber=xTrrFgd3JBQ4zfwspqFLuVJelxXdF4nM; C=US; ST=California; L=Mountain View; O=Mozilla Corporation; CN=broker.thunderbird.net
*        start date: 2013-05-07 17:20:09 GMT
*        expire date: 2015-05-10 10:57:17 GMT
*        subjectAltName: broker.thunderbird.net matched
*        issuer: C=US; O=GeoTrust, Inc.; CN=GeoTrust SSL CA
*        SSL certificate verify ok.
> GET /provider/suggest?first_name=monnom&last_name=&providers=gandi&version=2 HTTP/1.1
> User-Agent: curl/7.38.0
> Host: broker.thunderbird.net
> Accept: */*
>
< HTTP/1.1 500 Internal Server Error
* Server Apache is not blacklisted
< Server: Apache
< X-Backend-Server: generic2.webapp.phx1.mozilla.com
< Content-Type: text/html; charset=iso-8859-1
< Date: Fri, 10 Apr 2015 15:12:01 GMT
< Connection: close
< X-Cache-Info: not cacheable; response code not cacheable
< Content-Length: 541
<
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>500 Internal Server Error</title>
</head><body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator,
 [e-mail] and inform them of the time the error occurred,
and anything you might have done that may have
caused the error.</p>
<p>More information about this error may be available
in the server error log.</p>
</body></html>

Comment 15

[olivier]

Any new on that ?

Comment 16

[Kent James (:rkent)]

Sorry this has been neglected, Olivier. We've been trying to transfer responsibility for relationships with Gandi to a team that is currently active with Thunderbird (myself ([e-mail]), Wayne Mery [e-mail], and Magnus Melin [e-mail]). Feel free to interact privately with any of us if this continues to be an issue. I'm afraid that I have not been tracking this, as I have been mostly focused on issues with the upcoming Thunderbird 38.

Since no progress has been made with this, it's not going to make Thunderbird 31.7.0 which will built in a day or two. I'm going to add tracking-thunderbird-esr38 to this, which means that we want to look at this and get it fixed ASAP in Thunderbird 38 (which should release around June 1) but it will not block that release.

It would be very helpful if you could test this with a beta version of Thunderbird 38 and confirm if it is still an issue there. I don't routinely run ipv6 so it will be a bit of effort for me to test it.

Comment 17

[olivier]

It seems to work with all versions now, but it seems also that broker.thunderbird.net is no longer reponding in ipv6

$ curl -6vvs "https://broker.thunderbird.net/provider/suggest?first_name=monnom&last_name=&providers=gandi&version=2"
* Hostname was NOT found in DNS cache
*   Trying 2620:101:8008:5::2:6...
* connect to 2620:101:8008:5::2:6 port 443 failed: Connection timed out
* Failed to connect to broker.thunderbird.net port 443: Connection timed out
* Closing connection 0

Comment 18

[Kent James (:rkent)]

Per comment 17, this works except for the issue in bug 1164533 which is now resolved.