crash when sending message and Thunderbird was opened by opening composing window from mailto link

RESOLVED WORKSFORME

Status

Thunderbird
Message Compose Window
--
critical
RESOLVED WORKSFORME
3 years ago
2 years ago

People

(Reporter: Robert Orzanna, Unassigned)

Tracking

({crash})

31 Branch
x86_64
Linux
crash

Firefox Tracking Flags

(Not tracked)

Details

(crash signature)

Attachments

(2 attachments)

(Reporter)

Description

3 years ago
Created attachment 8581270 [details]
mozillaCrashReporter.png

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/41.0.2272.76 Chrome/41.0.2272.76 Safari/537.36

Steps to reproduce:

Dear all,

I am running Thunderbird 31.5 on elementary OS Freya Beta 3 which is based on Ubuntu 14.04.

Whenever I click on a mailto link to open a new composing window, after sending of the message it launches the Mozilla Crash Reporter (see attached screenshot).

This happens if Thunderbird had not previously been opened. I think that composing a message from a mailto link without having Thunderbird opened should not result in a crash.

Steps to reproduce:

1. Make sure that Thunderbird is closed
2. Make sure that Thunderbird is your default client to open mailto links
3. Click on a mailto link. A Thunderbird message compose window should open
4. Compose your message and click on send. 
5. The compose window should successfully close
6. Now, on my system the Mozilla Crash Reporter shows up and asks me to report the crash. But nothing crashed. I just successfully composed a message. 

Thanks for your help!

Robert
(Reporter)

Comment 1

3 years ago
Details of the Mozilla Crash Reporter:

Add-ons: folderhider%40mozilla-russia.org:0.6,srsbdnr-%40ntispam-caseyconnor.org:1.11,identitychooser%40janek.org:1.8.8,nomessagepanesort%40janek.org:1.2,sogo-connector%40inverse.ca:31.0.0,%7B1a2d9681-ba56-11da-959b-00e08161165f%7D:0.7,%7B3e17310d-82e8-4a43-bd2f-7c3055bfe589%7D:0.7.1,keyconfig%40dorando:20110522,sendandarchive%40squib.org:2.0.1,gContactSync%40pirules.net:1.1.2,qfiler%40eivind.rovik:0.6.4,%7BFAD2EADC-7D70-11DF-8B33-89D1DED72085%7D:0.7.4,shrunked%40darktrojan.net:4.0.3,hidemenubar%40moztw.org:6.0.20110915,%7B58D4392A-842E-11DE-B51A-C7B855D89593%7D:2.0.9,subjectcleaner%40mozilla.extensions:1.3.0,markdown-here%40adam.pritchard:2.11.4,openwith%40darktrojan.net:5.7.2,dictionary-switcher%40design-noir.de:1.3.3,autocorrect%40miller.micro:1.0.3,%7B9533f794-00b4-4354-aa15-c2bbda6989f8%7D:0.5.4,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:3.3.3,messagingmenu%40mozilla.com:1.3.1,quickfolders%40curious.be:4.0.3,%7B03B08592-E5B4-45ff-A0BE-C1D975458688%7D:1.0.4b1.r201,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.5.0,check-compatibility%40dactyl.googlecode.com:1.3,cam%40sdrocking.com:7.0,autoselectlatestmessage%40vano:1.0,%7B158d7cb3-7039-4a75-8e0b-3bd0a464edd2%7D:2.7,nl-NL%40dictionaries.addons.mozilla.org:3.1.1,automatic_dictionary_extension%40jordi_beltran.net:1.7.1,langpack-en-GB%40thunderbird.mozilla.org:31.5.0,langpack-de%40thunderbird.mozilla.org:31.5.0
BuildID: 20150223201856
CrashTime: 1427019505
EMCheckCompatibility: false
Email: orschiro@gmail.com
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1425389883
Notes: OpenGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile  -- 3.0 Mesa 10.6.0-devel (git-7c7954b 2015-03-22 trusty-oibaf-ppa) -- texture_from_pixmap

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SecondsSinceLastCrash: 341980
StartupTime: 1427019253
Theme: classic/1.0
Throttleable: 1
Vendor: 
Version: 31.5.0
useragent_locale: chrome://global/locale/intl.properties

This report also contains technical information about the state of the application when it crashed.

Comment 2

3 years ago
So if you go to Help | Troubleshooting, no crash IDs are listed?
Flags: needinfo?(orschiro)
(Reporter)

Comment 3

3 years ago
Created attachment 8585022 [details]
errorIDs.png

@Wayne Mery

I have found the attached ones.
Flags: needinfo?(orschiro)

Comment 4

3 years ago
Please just select and copy paste the numbers into this bug.

Comment 6

3 years ago
crash is in the destructor?

bp-ee64d051-25b1-45ed-ad97-fbcc52150301
 0 	libxul.so	mozilla::dom::Element::SetAttrAndNotify	/build/buildd/thunderbird-31.4.0+build1/mozilla/content/base/src/Element.cpp:1953
1 	libxul.so	mozilla::dom::Element::SetAttr	/build/buildd/thunderbird-31.4.0+build1/mozilla/content/base/src/Element.cpp:1820
2 	libxul.so	nsMenuBar::SetShellShowingMenuBar	/build/buildd/thunderbird-31.4.0+build1/obj-x86_64-linux-gnu/mozilla/widget/gtk/../../dist/include/mozilla/dom/Element.h:438
3 	libxul.so	nsMenuBar::~nsMenuBar	/build/buildd/thunderbird-31.4.0+build1/mozilla/widget/gtk/nsMenuBar.cpp:373
4 	libxul.so	nsMenuBar::~nsMenuBar	/build/buildd/thunderbird-31.4.0+build1/mozilla/widget/gtk/nsMenuBar.cpp:399
5 	libxul.so	nsWindow::~nsWindow	/build/buildd/thunderbird-31.4.0+build1/obj-x86_64-linux-gnu/mozilla/widget/gtk/../../dist/include/nsAutoPtr.h:72
6 	libxul.so	nsWindow::~nsWindow	/build/buildd/thunderbird-31.4.0+build1/mozilla/widget/gtk/nsWindow.cpp:394
Severity: normal → critical
Status: UNCONFIRMED → NEW
Crash Signature: [@ mozilla::dom::Element::SetAttrAndNotify ]
Component: Untriaged → Message Compose Window
Ever confirmed: true
Flags: needinfo?(mkmelin+mozilla)
Keywords: crash
Summary: Mozilla Crash Reporter is opened when opening composing window from mailto link → crash when sending message and Thunderbird was opened by opening composing window from mailto link

Comment 7

3 years ago
Can't tell. Why isn't it linking to the source properly?
Flags: needinfo?(mkmelin+mozilla)

Comment 8

3 years ago
Dunno.
I have no alternatiave...
All the linux stacks are the same.
No windows stacks have nsMenuBar::SetShellShowingMenuB
(Reporter)

Comment 9

3 years ago
Dear all, 

I am not sure whether the issue was related to elementary OS or Thunderbird. However, the problem disappeared with eOS 0.3 and Thunderbird 36.

Thanks for your help!

Robert

Comment 10

2 years ago
WFM per reporter comment 9
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → WORKSFORME
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