Bango is now going direct to TEF and has deprecated Bluevia. Transaction are not currently being accepted through marketplace and Bango believes this is due to a marketplace configuration. Please see the attached screenshot for the error received.
What conditions created that error? At what stage did that error occur? Are there logs or more information? That error is not a page controlled by Mozilla. If Bango believes its a problem from our configuration can we have some more details on what that might be?
Above is the payment flow that Telefonica sees when they test. Bango says they do not control the error screen either and it is on Mozilla's side.
(In reply to lsaunders from comment #7) > Above is the payment flow that Telefonica sees when they test. Bango says > they do not control the error screen either and it is on Mozilla's side. We are going to need some logs before we start to worry about where it is. It could be Telefonica, the provider or anywhere in between.
Hi Andy, We're looking into this now. We'll feedback when we have some more information for you. Kind regards, Max Pountney Bango Platform Operations Center
Hi Andy, Are you able to provide an device logs for the error? This would aid our investigation hugely. Kind regards, Dan Hale Bango Platform Operations Center
(In reply to Bango NOC from comment #10) > Hi Andy, > > Are you able to provide an device logs for the error? This would aid our > investigation hugely. > > Kind regards, > > Dan Hale > Bango Platform Operations Center Nope, I don't have them either.
Hi Lindsay, As Andy is not in possession of the logs, are you able to provide any logging from your test? Kind regards, Dan Hale Bango Platform Operations Center
Hi Dan, The issue was brought to Bango by TEF and tested in country by them. We do not have any logs and they would likely be the best source. I'll email my contact there, please also follow up on your end. Best, Lindsay
Thanks Lindsey, We're in contact with Telefonica at the moment. We'll keep you updated. Kind regards, Max Pountney Bango Platform Operations Center
Dear Lindsay, Andy, Following some coordinated testing with the operator, some discrepancies have been found in the operator's DNS configuration for Bango IP addresses. Consequently, the operator is not currently able to connect to the Bango website used for identification in this context. We believe this to be the cause of the error reported here. The operator is scheduling a change to update the relevant DNS entry. We'll keep you up to date with the latest. Kind regards, Max Pountney Bango Platform Operations Center
Thanks for the update.
Dear Lindsay, Andy, The change has been scheduled for 10am Mexico City time on the 7th. We'll be engaging with Telefonica in some testing after the change in order to confirm that the problem has been fixed. We'll let you know how that goes. Kind regards, Max Pountney Bango Platform Operations Center
Dear Lindsay and Andy, Please be advised that Telefonica's change has now gone live and identification requests are sucessfully being seen We have also pushed through a successful test transaction Are you able to clear your cache and then retry billing? Kind Regards Tanya Bango Platform Operations Center
Marking as resolved fixed to see if Krupas QA team can test.
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → FIXED
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