1147310 - FF 37 beta x64 locks much and now make blue screen

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Saad Shamsaee]

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:37.0) Gecko/20100101 Firefox/37.0
Build ID: 20150319212106

Steps to reproduce:

i use last version FF 37 Beta x64 in Win 8.1 x64


Actual results:

since first x64 beta (37b2) it locks temporary when browsing much. but once yesterday and once today it locks my Windows fully and after 2 minutes show blue screen and PC restarts.

Comment 1

[Saad Shamsaee]

(In reply to Saad Shamsaee from comment #0)
> User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:37.0) Gecko/20100101
> Firefox/37.0
> Build ID: 20150319212106
> 
> Steps to reproduce:
> 
> i use last version FF 37 Beta x64 in Win 8.1 x64
> 
> 
> Actual results:
> 
> since first x64 beta (37b2) it locks temporary when browsing much. but once
> yesterday and once today it locks my Windows fully and after 2 minutes show
> blue screen and PC restarts.

in last beta 2 times did fully lock and blue screen.

Comment 2

[Nickolay_Ponomarev]

Thanks for the report!

In general, a BSOD indicates a fault in a driver/OS/hardware, not in Firefox. It's possible that Firefox triggers the bug in one of those components, but we don't know how from this report.

You could try disabling the hardware acceleration in the Firefox preferences (options/advanced/general) or updating the graphic card driver (please write down the current version before updating).

Also check this: http://www.howtogeek.com/163452/everything-you-need-to-know-about-the-blue-screen-of-death/

Comment 3

[Saad Shamsaee]

my graphic card is "GeForce 8400 GS" and driver version is 341.44

Comment 4

[Saad Shamsaee]

(In reply to Nickolay_Ponomarev from comment #2)
> Thanks for the report!
> 
> In general, a BSOD indicates a fault in a driver/OS/hardware, not in
> Firefox. It's possible that Firefox triggers the bug in one of those
> components, but we don't know how from this report.
> 
> You could try disabling the hardware acceleration in the Firefox preferences
> (options/advanced/general) or updating the graphic card driver (please write
> down the current version before updating).
> 
> Also check this:
> http://www.howtogeek.com/163452/everything-you-need-to-know-about-the-blue-
> screen-of-death/

but it hangs very much. every few minutes.

Comment 5

[Saad Shamsaee]

even after disable hardware accelerator.