114775 - Unable to send mail after deleting accounts in an activated profile

Status: VERIFIED WORKSFORME

(SeaMonkey :: MailNews: Account Configuration, defect, P1)

Description

[Simon Fraser [no longer active]]

I got into a state where I was unable to send mail from my netscape.com profile;
on sending mail, I would get an error dialog about being unable to contact the
SMTP server. I verified that my SMTP server settings in the Account Manager were
correct.

Sspitzer came down and helped me, and we found the following prefs in my prefs file:

user_pref("mail.smtpserver.smtp1.redirector_type", "netscape");

for an account that should have just been using nsmail-1.

The profile was created with a 6.2.1 build on Mac OS X, and I went through
Activation (which created a netscape.net account) at the start. I later deleted
this account.

Comment 1

[Ninoschka Baca]

This bug sounds very similar to Bugscape bug 9440
(http://bugscape.mcom.com/show_bug.cgi?id=9440). In this case I don't have to
delete the activated account to experience the send problem. I am unable to send
from my nsmail-1 account at anytime.

If you think this is a duplicate then I will close this bug since it should
actually be in Bugscape(due to Activation issue).

Comment 2

[Simon Fraser [no longer active]]

I don't see in the bugscape bug mention of the "redirector_type" pref issue, but 
if it is there, then I'd agree this is a dup.

Comment 3

[scottputterman]

Bhuvan, if you think this is the same, can you mark this INVALID and Simon to
the bugscape bug?  Otherwise, nominating for nsbeta1.

Comment 4

[racham]

The fix in here calls for clearing all prefs related to the webmail/(aol)
account deleted and set any other prefs (like default SMTP server after deletion
properly) required. 

If bugscape bug http://bugscape.mcom.com/show_bug.cgi?id=9440 is fixed, we
wouldn't get into this state. Then, the cases we need to worry about will be the
ones where user had made manual changes to the default settings and later
deletes webmail account.

Ninoschka, Can you try making webmail account a default account and it's smtp
server as a default server and then delete that account. I think we may run into
the problem. Can you check on this one. I will move this bug to bugscape.

Comment 5

[varada]

Bugscape bug #9440 is already fixed. This would allow the user to enter a
separate smtp server for their nsmail account when they have gone thru
activation. Which means that they wont get into this situation where they have
to use the webmail smtp server. Like bhuvan mentioned then, the cases we need to
worry about will be the ones where user had made manual changes to the default
settings and later deletes webmail account.

Comment 6

[Michael Buckland]

Mail News bug team needs to know: does "manual" mean hand-editing prefs.js file?

Comment 7

[Ninoschka Baca]

Trunk build 2002-03-22: WinMe, Mac 10.1.3
This appears to be working for me with the latest builds. 

"manual" in this case does not mean editing the prefs. It means going into 
Account Settings and changing the defaults. The following scenario is logged in 
Bugscape# 12794).

- New profile
- Add a Webmail account (smtp.netscape.net is the default)
- Add an IMAP account (now nsmail-1 is the default)
- In Account Settings, go to Outgoing SMTP Server panel, Advanced and change the 
default back to smtp.netscape.net.
- Add a different IMAP account (i.e. nsmail-2)
Actual Results: Problems sending from all accounts.

I would suggest marking this bug as Worksforme.

Comment 8

[racham]

Ninoschka,

You meant bugscape bug 12795 (sending problems with accounts added after
changing the webmail smtpserver to be the default via smtpServer list)..right ?

Per various tests ran by Ninoschka, marking this as WorksForMe.

Comment 9

[Ninoschka Baca]

Correct, I meant bugscape# 12795, thanks.

Marking Verified Worksforme.