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MediaTemple shared is down

RESOLVED FIXED

Status

Infrastructure & Operations
Community IT: Hosting
--
blocker
RESOLVED FIXED
3 years ago
2 years ago

People

(Reporter: Logan, Unassigned)

Tracking

Details

(Reporter)

Description

3 years ago
The MediaTemple shared server for community sites (e.g. Mozilla USA, Mozilla Canada) is down. This is the second time it's been down recently, so something's wrong. I can't SSH to the server (it's refusing connections), so I can't reboot it again, like Tom did the other day to fix it.

Whom should we engage to fix this? Who has access to the account on MediaTemple's website?
(Reporter)

Updated

3 years ago
Flags: needinfo?(tom)

Comment 1

3 years ago
ran out of disk space
I have 1GB extra storage for the next 3 hours

Trying to find the culprit, expecting logs.
Flags: needinfo?(tom)

Comment 2

3 years ago
[root@mozilla-antarctica /]# cd /var/www/vhosts/mozilla.my/backupmozmy
[root@mozilla-antarctica backupmozmy]# ls -lh
total 20G

-_- I'm deleting all of this

Comment 3

3 years ago
Same deal here too.
Poof. Deleted

[root@mozilla-antarctica backupmozmy]# cd /var/www/vhosts/mozilla.my/httpdocs/mozmyv1/wp-content/uploads/snapshots
[root@mozilla-antarctica snapshots]# ls -lh
total 20G

Comment 4

3 years ago
[root@mozilla-antarctica mozmyv1]# wp --allow-root plugin list

+------------------------------------------+----------+-----------+---------+
| name                                     | status   | update    | version |
+------------------------------------------+----------+-----------+---------+
| adrotate                                 | active   | available | 3.9.15  |
| akismet                                  | active   | available | 3.0.0   |
| better-github-widget                     | active   | none      | 0.6.0   |
| disable-comments                         | active   | available | 1.1     |
| events-and-bookings                      | inactive | none      | 1.7.2   |
| hotfix                                   | active   | none      | 1.0     |
| json-api                                 | active   | none      | 1.1.1   |
| login-lockdown                           | active   | none      | v1.6.1  |
| page-links-to                            | active   | none      | 2.9.3   |
| participad                               | active   | none      | 1.0.3   |
| rotatingtweets                           | active   | available | 1.7.2   |
| scrollback                               | active   | none      | 0.3     |
| snapshot                                 | active   | none      | 2.4.0.9 |
| videojs-html5-video-player-for-wordpress | active   | none      | 4.5.0   |
| wp-syntax                                | active   | none      | 1.0     |
| wp-fastest-cache                         | active   | available | 0.8.2.1 |
| wp-togetherjs                            | active   | none      | 1.0.1   |
+------------------------------------------+----------+-----------+---------+

[root@mozilla-antarctica mozmyv1]# wp --allow-root plugin deactivate snapshot
Success: Plugin 'snapshot' network deactivated.

I've disabled the plugin which I assume (by the name's correspondence to the criminal files) is causing issues.

Need to reach out to these guys
I'm not sure if Mozilla Myanmar has an active owner anymore. They caused problems on the server back in bug 922402 as well.

Comment 6

3 years ago
mozilla.my is Malaysia

We've always mixed the two up ;P
(Reporter)

Comment 7

3 years ago
Needinfo'ing Tom to remind him to reach out to Malaysia.
Flags: needinfo?(tom)

Updated

2 years ago
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(tom)
Resolution: --- → FIXED
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