Closed
Bug 1150879
Opened 9 years ago
Closed 9 years ago
After update to T-bird 31.6.0, my Inbox does not show new incoming mail
Categories
(Thunderbird :: Untriaged, defect)
Tracking
(Not tracked)
RESOLVED
INVALID
People
(Reporter: jay46, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 Build ID: 20150320202338 Steps to reproduce: Allowed Thunderbird to update to the latest version, 31.6.0. I have closed and restarted T-bird, and even rebooted the computer to no avail. If I log in to my e-mail account directly with a browser, it shows new messages in my inbox, and it shows them as having been read (meaning T-bird seemed to retrieve them). Here is the Troubleshooting Information: Application Basics Name: Thunderbird Version: 31.6.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150330093429 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true account5: INCOMING: account5, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true account8: INCOMING: account8, , (im) prpl-irc, plain, 0 account9: INCOMING: account9, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true Crash Reports http://crash-stats.mozilla.com/report/index/bp-22f3785c-7997-4a6c-8612-3282f2141001 (9/30/2014) http://crash-stats.mozilla.com/report/index/bp-c7d58d1a-e093-4666-a28c-c84c02130922 (9/22/2013) http://crash-stats.mozilla.com/report/index/bp-c58602d4-9b41-48e1-b884-f7d182121121 (11/20/2012) Extensions Dropbox for Filelink, 1.0.1, true, thunderbird-filelink-dropbox@mikeconley.ca Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.6.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 5c58402d-3321-4c88-85b9-6f6640b18fd network.cookie.prefsMigrated: true places.database.lastMaintenance: 1331488320 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true plugin.state.npdeployjava: 0 plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 print.printer_EPSON_Stylus_CX7800_Series.print_bgcolor: false print.printer_EPSON_Stylus_CX7800_Series.print_bgimages: false print.printer_EPSON_Stylus_CX7800_Series.print_colorspace: print.printer_EPSON_Stylus_CX7800_Series.print_command: print.printer_EPSON_Stylus_CX7800_Series.print_downloadfonts: false print.printer_EPSON_Stylus_CX7800_Series.print_duplex: 0 print.printer_EPSON_Stylus_CX7800_Series.print_edge_bottom: 0 print.printer_EPSON_Stylus_CX7800_Series.print_edge_left: 0 print.printer_EPSON_Stylus_CX7800_Series.print_edge_right: 0 print.printer_EPSON_Stylus_CX7800_Series.print_edge_top: 0 print.printer_EPSON_Stylus_CX7800_Series.print_evenpages: true print.printer_EPSON_Stylus_CX7800_Series.print_footercenter: print.printer_EPSON_Stylus_CX7800_Series.print_footerleft: &PT print.printer_EPSON_Stylus_CX7800_Series.print_footerright: &D print.printer_EPSON_Stylus_CX7800_Series.print_headercenter: print.printer_EPSON_Stylus_CX7800_Series.print_headerleft: &T print.printer_EPSON_Stylus_CX7800_Series.print_headerright: &U print.printer_EPSON_Stylus_CX7800_Series.print_in_color: true print.printer_EPSON_Stylus_CX7800_Series.print_margin_bottom: 0.5 print.printer_EPSON_Stylus_CX7800_Series.print_margin_left: 0.5 print.printer_EPSON_Stylus_CX7800_Series.print_margin_right: 0.5 print.printer_EPSON_Stylus_CX7800_Series.print_margin_top: 0.5 print.printer_EPSON_Stylus_CX7800_Series.print_oddpages: true print.printer_EPSON_Stylus_CX7800_Series.print_orientation: 0 print.printer_EPSON_Stylus_CX7800_Series.print_page_delay: 50 print.printer_EPSON_Stylus_CX7800_Series.print_paper_data: 1 print.printer_EPSON_Stylus_CX7800_Series.print_paper_height: 11.00 print.printer_EPSON_Stylus_CX7800_Series.print_paper_name: print.printer_EPSON_Stylus_CX7800_Series.print_paper_size_type: 0 print.printer_EPSON_Stylus_CX7800_Series.print_paper_size_unit: 0 print.printer_EPSON_Stylus_CX7800_Series.print_paper_width: 8.50 print.printer_EPSON_Stylus_CX7800_Series.print_plex_name: print.printer_EPSON_Stylus_CX7800_Series.print_resolution: 0 print.printer_EPSON_Stylus_CX7800_Series.print_resolution_name: print.printer_EPSON_Stylus_CX7800_Series.print_reversed: false print.printer_EPSON_Stylus_CX7800_Series.print_scaling: 0.90 print.printer_EPSON_Stylus_CX7800_Series.print_shrink_to_fit: false print.printer_EPSON_Stylus_CX7800_Series.print_to_file: false print.printer_EPSON_Stylus_CX7800_Series.print_unwriteable_margin_bottom: 0 print.printer_EPSON_Stylus_CX7800_Series.print_unwriteable_margin_left: 0 print.printer_EPSON_Stylus_CX7800_Series.print_unwriteable_margin_right: 0 print.printer_EPSON_Stylus_CX7800_Series.print_unwriteable_margin_top: 0 Graphics Adapter Description: NVIDIA GeForce GT 430 Vendor ID: 0x10de Device ID: 0x0de1 Adapter RAM: 1024 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 9.18.13.4052 Driver Date: 7-2-2014 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 1/1 Direct3D 10 AzureCanvasBackend: direct2d AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.6 4.10.6 NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS Util 3.16.2.3 3.16.2.3 NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC Actual results: No new mail is displayed in any of my inboxes. If I click on "Get messages", the status bar at the bottom says it's "Connected to pop.att.yahoo.com..." and the progress bar has a scrolling blue segment for a long, long time. Expected results: New mail should have appeared.
I reverted to 31.5.0, rebooted the computer, and everything seems fine now. Still wondering if the problem is somewhere in 31.6.0.
I re-installed Thunderbird 31.6 by downloading the executable to my hard drive and then double-clicking that file. This time it worked, and Thunderbird is behaving normally. I guess it must have been a glitch in the update process.
Severity: normal → trivial
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Resolution: --- → INVALID
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Description
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