1154833 - Add a timestamp of "last updated time" or "created time" to the search results in support forum

Status: RESOLVED FIXED

(support.mozilla.org :: Search, defect)

Description

[guigs [:guigs] PST (please needinfo me!)]

Description of Issue: Searching for relevant and recent data can be difficult. The "# new this week" is useful to find if there are still active posts in the last week, however sometimes there is user confusion.(There might be other use cases)

Importance: Old threads may be relevant if they are solved, but open threads that are abandoned are not. Articles are actively archived and moved if they are no longer up to date. It is nice for threads because it avoids situations like this: 
https://support.mozilla.org/en-US/questions/714716

Comment 1

[Brittany Storoz [:bstoroz]]

Just started looking into this -- if I were to go to https://support.mozilla.org/en-US/questions/firefox and see the list of recent questions, it appears they all *do* have a timestamp in the lower right corner. (i.e. asked by Pablo55 22 hours ago / last reply by Pablo55 11 minutes ago)

Does the last reply timestamp not necessarily mean the same thing as last updated?  And does the 'asked by' timestamp not mean the same thing as time created?

Comment 2

[Brittany Storoz [:bstoroz]]

I'm also not entirely sure about what's wrong in the example link posted (https://support.mozilla.org/en-US/questions/714716). What's happening on that link that we want to avoid?

Comment 3

[Brittany Storoz [:bstoroz]]

Was directed to the search results page to see that questions/support forum threads did *not* have the timestamps I originally saw.

I can add these timestamps, but putting them along the same line as the "Solved | 3 replies | 3 people have this problem | 1 new this week" text is going to make that line way too long. We have a couple of options:

Option 1: replace the "1 new this week" with a timestamp that says Last Updated: 5 weeks ago (see attachment option-1.png). I think these two pieces of metadata kind of provide the same thing...some insight into how recent and relevant the problem is today. Correct me if I'm wrong.

Option 2: move the "Solved" and "Last Updated" timestamp to its own line, either directly below the heading or directly above the existing metadata. (see attachment option-2.png)

Comment 4

[Brittany Storoz [:bstoroz]]

Attachment: option-1.png

Comment 5

[Brittany Storoz [:bstoroz]]

Attachment: option-2.png

Comment 6

[Michael Cooper [:mythmon]]

PR: https://github.com/mozilla/kitsune/pull/2745

This has been merged and deployed.