1156044 - Guessing that it is buffer overrun in Flash coding used on Live365.com (every 45 seconds or so the audio gets garbled then corrects itself.)

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[gm2500main]

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36

Steps to reproduce:

Although I selected ver 37, it happens on all versions of Firefox I have tried on multiple computers (with different hardware) and on the Nightly releases.

All you have to do is go to www.live365.com and listen to music.  It happens over and over again.  (Yes I have tried this on numerous types of connections and times of day, etc.)  I have finally gotten annoyed enough with it that I just use Chrome to not encounter the problem.



Actual results:

Garbled audio that corrects itself.  It occurs every 45 seconds or so and then corrects itself within 3 seconds.


Expected results:

I should be able to listen to the music without disruption unless there is something wrong with my bandwidth.  I have also notified live365.com of this Bug ID #

I can provide screen/audio captures to prove the problem if need be.

Comment 1

[Cosmin Muntean [:cmuntean], Ecosystem QA]

Hi Reporter,

I have tested your issue on  latest Firefox release (43.0) and latest Nightly (46.0a1) and could not reproduce it. I listened to the music without disruptions.

Firefox 43.0, Build ID: 20151208100201, User Agent:   Mozilla/5.0 (Windows NT 6.3; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Firefox: 46.0a1, Build ID: 20151215030221, User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
Firefox: 37.0a1, User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:37.0) Gecko/20100101 Firefox/37.0

Can you please test this on the latest Firefox release (43.0) or latest Nightly (46.0a1, https://nightly.mozilla.org/) and tell me if this still reproduces for you ? When doing this please use a new fresh Firefox profile, maybe also in safe mode (https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems). Sometimes this kind of issues could appear when using custom settings, themes or some addons. 

Also, if this still reproduces for you, can you please provide an audio /video capture while reproducing the problem. Maybe this will help me to reproduce it on my end.

Thanks,
Cosmin

Comment 2

[Cosmin Muntean [:cmuntean], Ecosystem QA]

Considering the fact that the reporter did not provided more information on my request, I will mark this issue as resolved - incomplete. 
If you can still reproduce this, feel free to reopen it and provide the requested information.

Thanks,
Cosmin.

Comment 3

[gm2500main]

Thank you Cosmin. I know that firefox is mostly a community project and browsers continually have to add new features to allow companies to use browser based software to protect their hard work.

I'm just a little saddened that it took close to a year for me to get any kind of response and resolution. 

Sorry for my delayed posting but for the reason mentioned above, it seems like the mozilla community has no sense of urgency in addressing bugs. Hence, I felt no need to respond quickly either.

I appreciate you looking at the bug, but I'm not sure you or any members of the firefox/mozilla community actually did anything to address the issue.

It could have just as easily been that Adobe put out an update that enhanced it's functionality with Firefox.

So I guess my last comment/question is what was determined to be the actual bug? (Was it on the Firefox, live365.com, or Adobe's issue?)

I will confirm that the bug has been resolved for me, but I just have a bad taste in my mouth about the whole issue.

I routinely have been a proponent of Firefox for a multitude of reasons, but if this is how every bug is treated, I may have to reconsider putting my faith in the Firefox/Mozilla team.

I mean if I was willing to wait 9++ months for a response, I would have never spent the time to report it.

Anyways, thanks for finally getting to the issue.

Comment 4

[Cosmin Muntean [:cmuntean], Ecosystem QA]

Hi,

Thank you for updating the status and I am glad that the issue is resolved. I am not sure what caused the bug. 

Thanks,
Cosmin.