1157027 - firmware updates for xiph1.community.scl3.mozilla.com

Status: RESOLVED WORKSFORME

(Infrastructure & Operations :: MOC: Service Requests, task)

Description

[Ralph Giles (:rillian)]

In bug 1154067 ashish pointed out there's newer firmware available for our storage controller, linking to http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=MTX_208de28c836945daaf355281a1&sp4ts.oid=4091409

It looks like there's a newer version even than that: http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3902575&swItemId=MTX_5fd5115aa67541039563575a0f&swEnvOid=4103

And a BIOS issue: http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=4091408&docId=emr_na-c03898077&docLocale=en_US

Comment 1

[Ralph Giles (:rillian)]

I downloaded and ran CP021971.scexe (a shell script including a self-extracting executable) which per-instructions should allow online updating followed by a reboot. However, that fails because it can't find the 'hpsetup' utility. I can't figure out how to get a copy of that.

HP support suggested their 'service pack iso image' which would update everything at once, but requires a alternate boot. Is that something you could do over remote management?

Comment 2

[Ralph Giles (:rillian)]

Ok, the newer firware page has an rpm package which contains as hpsetup binary. Is there any reason not to install the 6.62 version?

Comment 3

[Ralph Giles (:rillian)]

Ah, I misunderstood the error message. The scexe package includes the utilities, but they're 32 bit versions. It's running now that I've installed 32-bit glibc and libstdc++.

Comment 4

[Ralph Giles (:rillian)]

2 devices will be updated.
Updating: P410i Slot: 0 from [5.70] to [6.40]
Updating: P410i Slot: 0 from [5.70] to [6.40]
Updating: P411 Slot: 1 from [5.14] to [6.40]
Updating: P411 Slot: 1 from [5.14] to [6.40]

As part of the reboot process, you must power cycle the server and any external array storage devices.


I don't know if they're serious about power cycling. I'll try a normal reboot.

Comment 5

[Vinh Hua [:vinh]]

:rillian - were you able to update the firmware? If you need hands on support, DCOPs can assist.

Comment 6

[Ryan C [:ryanc] (UTC-4)]

:rillian,

Closing for now. Please reopen should you need any further assistance.