I need to go back to previous Firefox 36 version.




4 years ago
4 years ago


(Reporter: rencraft, Unassigned)


37 Branch

Firefox Tracking Flags

(Not tracked)




4 years ago
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:37.0) Gecko/20100101 Firefox/37.0
Build ID: 20150415140819

Steps to reproduce:

I downloaded the newer version of Firefox 37.0.1 and

Actual results:

my HP Photosmart C6380 printer stopped printing. Previous Firefox version worked fine. Notes say HP Smart Webb printing is incompatible 4.60 disabled with 37.0.1. Also it has stopped my Yahoo email account from sending out mail. 

Expected results:

I have a Windows XP system and want to return to the previous Firefox 36 version that worked fine with both the printer and my email system. How can I accomplish this - plus how can I shut off the automatic messages announcing newer versions of Firefox that aren't compatible with my equipment? I don't want to purchase newer equipment to keep up with your updates.

Comment 2

4 years ago
Downgrading [1] will expose your system to security vulnerabilities [2], and may not resolve whatever issue you're having. You should attempt to solve the problems instead.

1. HP Smart Web Print is a discontinued product that's been superseded by HP Smart Print [3]. Although the download page only mentions Internet Explorer, HP Smart Print is installed and enabled in Firefox 37.0.2 (the current version).

2. For printing problems, see the support article [4]. If you continue having printing problems, ask a new question on the support site [5].

3. Clear your cache and cookies [6]. If you continue having problems with Yahoo! Mail, ask a new question on the support site [5]. There's no incompatibility between the current version of Firefox and Yahoo! Mail.

4. There are no plans to discontinue support for Windows XP in the near future. There's no reason to stick with an old version of Firefox and expose your system to security vulnerabilities.

[1] https://support.mozilla.org/kb/install-older-version-of-firefox
[2] https://www.mozilla.org/security/known-vulnerabilities/firefox/
[3] http://support.hp.com/us-en/document/c01812475
[4] https://support.mozilla.org/kb/fix-printing-problems-firefox
[5] https://support.mozilla.org/questions/new
[6] https://support.mozilla.org/kb/delete-browsing-search-download-history-firefox
Last Resolved: 4 years ago
Resolution: --- → INVALID
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