When printing certain pages from the browser, the Mozilla browser crashes with a Type 1 error. If I disable QuicKeys, I am able to print without error. There appears to be a conflict between QuicKeys and Mozilla. We have tested this with QuicKeys 4.1 and 5, with the same results. I have included a URL for verification purposes.
Sujay - can you try to obtain a copy of QuickKeys (evaluation?). If not, let me know and we can order a copy for testing purposes.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Assignee: rods → dcone
Setting nsbeta1+, and setting milestone to mozilla0.9.9
Keywords: nsbeta1 → nsbeta1+
Target Milestone: --- → mozilla0.9.9
Are you using the Carbon Mozilla.. or the 8.6 Mozilla?
I installed QK on my 9.x system, I crash using commercial trunk build on Win 98 when QK is enabled. However, when I select the "Disable until Restart" option, I still crash on that page. And when I de-install(remove all files from system folder that have QuickKey reference) QK from my system and restart, I still crash. Also two people in QA are able to print that SI page from their Mac OSX machines that don't even have QK installed on their system. Don, can you try and print that SI page?
I don't know what QK is but with standard installation of this mornings os9 build 2002-02-27-03-trunk i can't print the listed SI page.
ok now I can print that page on my OS 9 box w/o QK installed/enabled... I will try again to install QK on my system...I wish there was an easy way to de-install QK. I had to delete directories and files to de-install it last time.
I don't have QK installed under OS X but I did receive a crash on the url mentioned. It occurred after printing the page successfully (the first time) then reloading page and choosing print again. Unfortunately, I can't reproduce the crash again. Tested under Feb 27th OS build (2002-02-27-08)
This page prints for me (without crashing) under Mac OS 9.1 with the Feb 28th build (2002-02-28-08). Printed to a LaserJet 5SImx.
OS X was not considered for the purposes of this bug as we do not use it in our environment (and the page printed properly in OS X with QuicKeys X). By the way, when did the target milestone change to 1.0? I thought it was 0.9.9...
Is this the only page that crashes... with quick keys.. and is this only a OS 9 issue?
It is an 8.6 - 9.x issue, and not a X issue, if that's what you mean. And no, that is not the only page that crashes the browser. I will submit some other sites shortly.
adt2 per adt triage
using 3/28 commercial trunk build on Mac OS 9.x, here are my testing results. SI page refers to the URL in this bug report. w/o QK installed, that SI page prints fine with QK installed, that SI page crashes, but so does cnn.com, abcnews.com. But mozilla.org does print fine w/o crash. re-installing Netscape with QK still installed, then trying to print that SI page = crash again... cnn.com also crash; mozilla.org does not crash. choosing disable until restart option in QK yields same problems...crashes on pages(SI page, cnn.com) un-install QK(removing all files) followed by restart, then trying to print that SI page does not print, however no crash. uninstall QK followed by re-install of netscape, SI page does not print, but no crash.
Per conversation with dcone: It sounds like an installation issue. From Don: "I found that installing quickkeys messes up Mozilla. If I uninstall quickkey.. without running mozilla.. it still messes up. If I re-install mozilla it will work.. as long as quickkeys is not installed.. or installed while mozilla is installed."
Per dcone: with carbon build it works fine.
Created attachment 86444 [details] [diff] [review] This fixes the crash. Hard to find.. simple to fix.
Comment on attachment 86444 [details] [diff] [review] This fixes the crash. Hard to find.. simple to fix. r=rods
Attachment #86444 - Flags: review+
Comment on attachment 86444 [details] [diff] [review] This fixes the crash. Hard to find.. simple to fix. sr=waterson
Attachment #86444 - Flags: superreview+
Comment on attachment 86444 [details] [diff] [review] This fixes the crash. Hard to find.. simple to fix. a=asa (on behalf of drivers) for checkin to the 1.1 trunk.
Attachment #86444 - Flags: approval+
Summary: Type 1 error when printing from site with QuicKeys/Mozilla 0.9.6 (2001112011) → [FIXED TRUNK] Type 1 error when printing from site with QuicKeys/Mozilla 0.9.6 (2001112011)
Status: NEW → RESOLVED
Last Resolved: 16 years ago
Resolution: --- → FIXED
Summary: [FIXED TRUNK] Type 1 error when printing from site with QuicKeys/Mozilla 0.9.6 (2001112011) → Type 1 error when printing from site with QuicKeys/Mozilla 0.9.6 (2001112011)
sujay/shrir - can one of you verify this on the trunk? thanks!
Whiteboard: [adt2] → [adt2 RTM] [ETA 06/12]
adt1.0.1+ (on ADT's behalf) for approval to check in to the 1.0 branch. pls check this in asap, then add the "fixed1.0.1" keyword.
please checkin to the 1.0.1 branch. once there, remove the "mozilla1.0.1+" keyword and add the "fixed1.0.1" keyword.
Keywords: mozilla1.0.1 → mozilla1.0.1+
Comment on attachment 86444 [details] [diff] [review] This fixes the crash. Hard to find.. simple to fix. (re)Approval granted for 1.0.1 checkin. Please change mozilla1.0.1+ to fixed1.0.1 after you check into the branch
Verified on trunk 06/13/02 Mac 9.1. I installed today's trunk build, retrieved above page - no problem. Then installed QuicKeys 5.0, restarted, opened today's trunk build and checked that page again - no problem. Also checked cnn, abcnews, mozilla.org. No problem.
Status: RESOLVED → VERIFIED
When printing these pages no Error no crash.
checked into the branch.
Keywords: mozilla1.0.1+ → fixed1.0.1
Initially I had troubles after I installed branch build on Friday - could not print anything from Mac 9.1. Tried IE, Comm, Netscape 7. Everywhere get the error -3150. The error message: "Document "Netscape.com - Netscape" failed to print on the printer "SAILFISH" because of the error. -3150" Then I installed today's build - the same. Re-started machine - and started getting printouts. So far, only Mozilla page can not be printed. The error message: "The document "mozilla.org - Netscape" could not be printed. the LPR printer 'SAILFISH' could not be found. Please check that the printer is not turned off or busy. -8885". After pushing 1 printing job (which somehow did not bother previous print jobs) I was able to get printout for Mozilla.org page. Great, finally I can say Verified!
Keywords: fixed1.0.1 → verified1.0.1
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