Closed Bug 1161572 Opened 5 years ago Closed 5 years ago

Heartbeats "learn more" link should point to a support article

Categories

(Firefox :: General, defect)

defect
Not set

Tracking

()

RESOLVED FIXED
Tracking Status
firefox40 --- affected

People

(Reporter: gfritzsche, Assigned: glind)

References

Details

I got sampled on Nightly for heartbeat.

Clicking on "learn more" took me to:
https://wiki.mozilla.org/Advocacy/heartbeat
... which mixes project details (goals etc.) with user-facing information.

We should instead setup a proper (localizable) support article and link to that, probably coordinated with SUMO.
Flags: needinfo?(glind)
This _really_ needs to happen. The text on the current page is absolutely tone-deaf, and will leave random web developers who're otherwise happily using the dev edition with a very negative impression of Mozilla as a faceless corporate entity. 

Seriously, "real-time understanding", "user population", "pivot", "user perception" - these are NOT phrases we should be bandying about. And that's just from the summary...
Adding Joni here as she owns the Knowledge Base content.

Joni - Can you work with Gregg to get some content created on SUMO for Heartbeat?
Here's the new in-product link: https://support.mozilla.org/1/firefox/%VERSION%/%OS%/%LOCALE%/heartbeat (just replace the %VERSION%/%OS%/%LOCALE% tuple).

The in-product link will redirect to the new SUMO article: https://support.mozilla.org/kb/rate-your-firefox-experience-heartbeat
Looks like this is ready to fix in the tree.
Assignee: nobody → glind
Flags: needinfo?(glind)
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