1163389 - Many broken features on Whatsapp Web (UI, photo media attachment)

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Fubuki Hoshino]

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:40.0) Gecko/20100101 Firefox/40.0
Build ID: 20150509030210

Steps to reproduce:

1. Go to https://web.whatsapp.com/
2. Login using QR code
3. select a contact
4. send a photo


Actual results:

The photo preview is shown but when send button is pressed, nothing happened


Expected results:

After the send button is hit, photo should be shown in dialog window as trasmitting

Comment 1

[Loic]

Is e10s enabled?

Comment 2

[Fubuki Hoshino]

(In reply to Loic from comment #1)
> Is e10s enabled?

E10S disabled

Comment 3

[Fubuki Hoshino]

The problem persist on 41 & 42

Comment 4

[Loic]

Do you know if I can reproduce the issue with FF on my desktop without flashing QR code with smartphone?
Reduced STR are always well-liked. :D

Comment 5

[Fubuki Hoshino]

(In reply to Loic from comment #4)
> Do you know if I can reproduce the issue with FF on my desktop without
> flashing QR code with smartphone?
> Reduced STR are always well-liked. :D

Not sure about the QR login thing, but doesn't it save your login state?

Comment 6

[Loic]

Well, I'm not a user of Whatsapp and its service, so I was just asking reduced STR to try to repro the bug on desktop. It could be a regression in Firefox or a Tech Evang bug.

Comment 7

[Fubuki Hoshino]

Due to whatsapp web needs the phone for relaying message, I guess it is not possible by not logging in with the phone.

Comment 8

[Loic]

Could you try to find a regression range with mozregression (see http://mozilla.github.io/mozregression/ for details)?

Comment 9

[Ritu Kothari (:ritu) (Inactive, please n-i to RyanVM, jcristau, or pascal)]

Given the prevalent usage of watsapp and watsapp web, we should consider fixing this bug soon. Adding a tracking flag for FF40 and FF41.

Comment 10

[LanX]

Currently using FF 40.0b2 x64 and found two additional issues:

(1) emoji panel won't open
(2) emoji and message checkmarks are disappeared

Another missing feature is a dropdown menu to choose the imaging capture device to send photos, very useful for anyone having a PC equipped with both a video capture card and a webcam, since there is no way to set a "default capture device" in Windows.
Because of this, when I try to take a photo shoot within Whatsapp Web, my video capture card is always initialized instead of my webcam and there's no way to change this behavior.

Comment 13

[shudragonhammer]

Sorry I'll follow this original bug.
TYVM for the patience.
(noob here).

Comment 14

[Benjamin Smedberg]

Still don't know what the problem is, but MikeT agreed on IRC to own this for diagnosis and help find the next right owner.

Comment 15

[Mike Taylor [:miketaylr]]

So here's the STR I used to try to reproduce: (requires Whatsapp app/account installed on phone)

1) Navigate to https://web.whatsapp.com/
2) From Whatsapp, select Chats
3) Open App menu > WhatsAppWeb
4) Scan QR code on https://web.whatsapp.com/ to login.
5) Start a conversation with a contact
6) Click Attach paperclip icon to share a photo, send Emoji, etc.

Kohei and I were able to send photos and emojis successfully in Beta (40), DevEdition and Nightly, on OSX.

Fubuki, would you mind re-testing? It's possible this was a temporary bug. Also, are you on Windows by chance?

Comment 16

[Mike Taylor [:miketaylr]]

LanX, would you also mind re-testing please?

If you do run into any problems, could you open the console (Tools > WebDeveloper > WebConsole) and paste any errors that you do see?

Comment 17

[Mike Taylor [:miketaylr]]

Attachment: whatsapp-screengrab.png

Comment 18

[Mike Taylor [:miketaylr]]

Oops, forgot to set ni? for Fubuki. Fubuki, please see Comment #15.

Comment 19

[Fubuki Hoshino]

(In reply to Mike Taylor [:miketaylr] from comment #15)
> So here's the STR I used to try to reproduce: (requires Whatsapp app/account
> installed on phone)
> 
> 1) Navigate to https://web.whatsapp.com/
> 2) From Whatsapp, select Chats
> 3) Open App menu > WhatsAppWeb
> 4) Scan QR code on https://web.whatsapp.com/ to login.
> 5) Start a conversation with a contact
> 6) Click Attach paperclip icon to share a photo, send Emoji, etc.
> 
> Kohei and I were able to send photos and emojis successfully in Beta (40),
> DevEdition and Nightly, on OSX.
> 
> Fubuki, would you mind re-testing? It's possible this was a temporary bug.
> Also, are you on Windows by chance?

Confirm fixed (guess by whatsapp), photo sending works on nightly windows x64

Comment 20

[Mike Taylor [:miketaylr]]

Thanks for checking. Fingers crossed this was a temporary bug.

Comment 21

[Mike Taylor [:miketaylr]]

Shudragonhammer, can you re-test as well, before we close this bug?

Comment 22

[shudragonhammer]

Sure I'll do... wow tyvm... I really mean it.
Wonderful guys!
You Zilla-rock!

Comment 23

[Mike Taylor [:miketaylr]]

Heh, OK. I'll take that as a sign that Whatsapp is also working for you. :)

Let's go ahead and close.

Comment 24

[Lawrence Mandel [:lmandel] (use needinfo)]

Setting status to fixed for all branches.