1163863 - I don't get email updates to issues I'm tracking

Status: RESOLVED WORKSFORME

(bugzilla.mozilla.org :: General, defect)

Description

[coolaj86]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.90 Safari/537.36

Steps to reproduce:

I've created and participated and created several bugzilla issues. I've also checked https://bugzilla.mozilla.org/userprefs.cgi?tab=email and almost everything is checked.


Actual results:

People try to help out and ask me for feedback and whatnot, but I never get an email.


Expected results:

I should get emails when there's activity on an issue.

Comment 1

[Andre Klapper]

Please provide specific examples (URLs) and actions when you did not receive notifications.

Screenshot of the table on your notification settings page might also be welcome.

Comment 2

[coolaj86]

For example: you replied to this issue and I did not receive a notification.

Screenshots: https://imgur.com/a/sdUXB

At some point I got frustrated and just checked everything and saved it. Just now I clicked "Enable All" and realized it actually removed some checks, so I saved again and I suppose we'll see if that helps.

Comment 3

[:glob ✱]

(In reply to coolaj86 from comment #2)
> Screenshots: https://imgur.com/a/sdUXB
> 
> At some point I got frustrated and just checked everything and saved it.
> Just now I clicked "Enable All" and realized it actually removed some
> checks, so I saved again and I suppose we'll see if that helps.

yup - you've configured bugzilla to not send you emails about bugs in an UNCONFIRMED state, which this bug is.
(this comment doubles as a test)

Comment 4

[:glob ✱]

looks good from here - we've recently generated and delivered two notifications regarding this bug (times are in US/Pacific):

May 14 11:57:14 jobqueue1.bugs.scl3.mozilla.com: [bugmail] [e-mail] (CC Reporter) bug-1163863 I don't get email updates to issues I'm tracking
May 14 20:09:11 jobqueue2.bugs.scl3.mozilla.com: [bugmail] [e-mail] (CC Reporter) bug-1163863 I don't get email updates to issues I'm tracking

Comment 5

[Andre Klapper]

Closing as per last two comments. Please reopen if still a problem.

Comment 6

[coolaj86]

Interesting. I finally remembered to check back on this and I didn't get any "[bugmail]" emails or any emails with "bug-1163863" in them.

I'll check my settings again...

http://i.imgur.com/6H3viPi.png

Everything looks good.

Comment 7

[coolaj86]

bump

I still don't get notifications. (the "everything looks good" was in response to looking at my settings and confirming that they are correct)

Comment 8

[:glob ✱]

(In reply to coolaj86 from comment #7)
> I still don't get notifications. (the "everything looks good" was in
> response to looking at my settings and confirming that they are correct)

your settings are correct, and bugzilla _is_ generating and sending emails to you.  you'll need to talk with your email provider to see what happened to the emails (pro tip: check your spam folder).

Comment 9

[coolaj86]

I've got nothing that matches "mozilla" or "bugzilla" in my regular or spam inbox.

What email address should I be expecting it to come from?

I'm using gmail, so if it's being marked as spam or not delivered, you've got two problems.

Comment 10

[coolaj86]

Actually, just as a sanity check: it is trying to deliver to [e-mail], correct?

Comment 11

[:glob ✱]

(In reply to coolaj86 from comment #9)
> What email address should I be expecting it to come from?

From: "Bugzilla@Mozilla" <[e-mail]>

(In reply to coolaj86 from comment #10)
> Actually, just as a sanity check: it is trying to deliver to
> [e-mail], correct?

yes - you can see the email address we're delivering to in comment 4.

> I'm using gmail, so if it's being marked as spam or not delivered, you've
> got two problems.

we *are* sending the emails to gmail, so there's nothing more i can do here to help you i'm sorry :(
you'll need to contact gmail support to determine why you aren't receiving them.