Closed
Bug 1164826
Opened 9 years ago
Closed 3 years ago
Firefox aborts in shutdown with ActivClient (acpkcs211.dll)
Categories
(Core :: Security: PSM, defect, P3)
Tracking
()
RESOLVED
INCOMPLETE
People
(Reporter: stuart.j.newman, Unassigned)
References
()
Details
(Keywords: crash, Whiteboard: [psm-smartcard])
Crash Data
Attachments
(2 files)
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0 Build ID: 20150505103531 Steps to reproduce: Click red x Actual results: Firefox aborted Expected results: Normal closure
Reporter | ||
Comment 1•9 years ago
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crash report 25879e8b-4157-420a-8f98-04f652150514
Updated•9 years ago
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Reporter | ||
Comment 2•9 years ago
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Also crash reorts bp-25adc049-683f-45cb-b2b8-cc4882150526, bp-646de3e3-9285-422b-97b5-683a82150526, bp-731cefb7-8aa8-46de-927d-023bf2150526 ,bp-110ea156-c3e3-4027-864d-9b7832150526, bp-23241523-e2eb-47ea-a7ff-fe1712150526, bp-e35a3f37-5baa-46de-beb1-2b4712150526, bp-53372c61-e079-446e-8f2f-9d4d02150526
Reporter | ||
Updated•9 years ago
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OS: Unspecified → Windows 7
Hardware: Unspecified → x86_64
Reporter | ||
Comment 3•9 years ago
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1. After starting in safe mode, firefox does not error.
Comment 4•9 years ago
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(In reply to stuart.j.newman from comment #3) > 1. After starting in safe mode, firefox does not error. Which addons do you have installed? (In reply to stuart.j.newman from comment #2) > Also crash reorts bp-25adc049-683f-45cb-b2b8-cc4882150526, __RtlUserThreadStart | _RtlUserThreadStart 0 @0x52e333ae 1 ntdll.dll __RtlUserThreadStart 2 ntdll.dll _RtlUserThreadStart
Status: UNCONFIRMED → RESOLVED
Crash Signature: [@ ntdll.dll@0x38fc1 ] → [@ ntdll.dll@0x38fc1 ]
[@
__RtlUserThreadStart | _RtlUserThreadStart]
Closed: 9 years ago
Keywords: crashreportid
Resolution: --- → INVALID
Reporter | ||
Comment 5•9 years ago
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What is invalid?
Comment 6•9 years ago
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Because, most likely, an addon caused the hang. Hence, my question Which addons do you have installed?
Reporter | ||
Comment 7•9 years ago
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Reporter | ||
Updated•9 years ago
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Status: RESOLVED → UNCONFIRMED
Resolution: INVALID → ---
Comment 8•9 years ago
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If I would start by disabling NFCE extension. Does the hang happen with it disabled? Also, which antivirus program(s) are installed on your computer?
Reporter | ||
Comment 9•9 years ago
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Firefox fails with the NFCE extension disabled. The antivirus is Symantec Endpoint Protection 12.1.5. The OS is Windows 7 Enterprise SP1.
Comment 10•9 years ago
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Does it reliably, i.e. multiple times, not abort on shutdown if you have started Firefox in safe mode? And most of your crashes have a website URL - what happens in a normally started Firefox if you do not access any websites?
Reporter | ||
Comment 11•9 years ago
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It now consistently aborts when I start firefox in safe mode. It also aborts if I terminate without going to a web site.
Comment 12•9 years ago
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1. please fine your crash IDs and post them here. see https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash 2. does crashing stop if you start MS Windows in safe mode?
Reporter | ||
Comment 13•9 years ago
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View of NFCE functions
Reporter | ||
Comment 14•9 years ago
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Here is the list of crash reports: Submitted Crash Reports Report ID Date Submitted bp-6987b175-9a12-4d94-bb21-3bf802150529 2015-05-29 09:09 bp-886c643c-7da2-4dae-8090-11e212150529 2015-05-29 09:09 bp-a7f8ee49-e2b7-41d8-9bfa-0336c2150529 2015-05-29 09:09 bp-b96e1ca2-a47e-40e7-bc74-307852150529 2015-05-29 09:08 bp-929296ec-22b6-4c86-942b-9879d2150529 2015-05-29 09:08 bp-bbc99829-a370-4460-9fb1-d5a862150529 2015-05-29 09:07 bp-ff1c448c-9571-4533-8345-3f04f2150529 2015-05-29 09:07 bp-fcc2fbbc-c602-429f-8941-ce9de2150529 2015-05-29 08:56 bp-bdab19e5-484f-48e1-8e2f-352622150529 2015-05-29 08:54 bp-2e5e790b-24a0-45f5-9f4d-8f7152150529 2015-05-29 08:40 bp-f8ab58a2-a1aa-4ea5-94f2-997432150529 2015-05-29 08:27 bp-52ff3879-fbb0-40bf-8885-3f1032150529 2015-05-29 08:27 bp-074a4a3a-d6fd-4748-bce5-358f52150529 2015-05-29 08:25 bp-c7b5e4b1-1fc2-43d8-bd0e-715562150529 2015-05-29 08:24 bp-8a5e8878-45a9-4f33-8faa-c52922150529 2015-05-29 08:22 bp-737b98a5-388d-47ad-ad60-acdcb2150529 2015-05-29 08:22 bp-cdd162ae-0617-4489-8d28-6e1992150529 2015-05-29 08:22 bp-e6d2749b-18c9-48a3-8888-c9b3d2150529 2015-05-29 08:20 bp-e6090b4d-9017-4c56-8ebb-e4ac42150529 2015-05-29 08:20 bp-87d4a249-0bf4-4941-8860-9770d2150529 2015-05-29 08:09 bp-9184f155-8a99-4ba4-b5f0-35c2f2150529 2015-05-29 08:06 bp-2523ad34-03b9-4c90-9868-442f12150529 2015-05-29 08:05 bp-fa434066-b741-48d3-91f1-c09622150529 2015-05-29 08:04 bp-905624df-5eed-4727-95bc-39c572150529 2015-05-29 07:52 bp-f61903d3-223e-44aa-840d-248032150529 2015-05-29 07:49 bp-8a4cbfcc-016d-4736-a565-6106b2150529 2015-05-29 07:33 bp-77b785a3-a3f2-4116-b893-1777d2150529 2015-05-29 07:32 bp-8e0c8887-b42a-443e-96d3-2ca622150529 2015-05-29 06:18 bp-963099a2-7b76-42ac-b2d8-258fc2150528 2015-05-28 15:14 bp-f3c92d09-5c63-4759-8019-98e7d2150528 2015-05-28 15:14 bp-cd0ce8ab-95dd-4026-be4b-442e32150528 2015-05-28 09:44 bp-0d0c8573-db16-4b90-b922-0339b2150528 2015-05-28 07:43 bp-ddeabeb4-e055-47d8-b043-115ed2150528 2015-05-28 07:43 bp-88827503-69ba-4a7e-bfce-8cd132150528 2015-05-28 06:50 bp-b17450a4-a6d8-42e6-9d30-4e98f2150526 2015-05-26 15:23 bp-fd47fc7e-e6a0-45ac-913e-b17c52150526 2015-05-26 13:48 bp-7257b67c-4ea9-43bd-96f1-b02582150526 2015-05-26 13:39 bp-30b0c5e3-02ab-4ff9-83f9-f0a382150526 2015-05-26 13:24 bp-8460b408-64db-4e9b-8219-05d0c2150526 2015-05-26 12:44 bp-c49aae84-5da2-4504-8e35-d45172150526 2015-05-26 12:44 bp-1c0a697c-2ad9-452a-a7e2-e3c902150526 2015-05-26 12:44 462f86c2-2cf7-4248-92c3-499006e97d7f 2015-05-26 10:11 bp-3925632e-fd04-4d41-8888-9e1282150526 2015-05-26 09:35 bp-25adc049-683f-45cb-b2b8-cc4882150526 2015-05-26 09:15 bp-646de3e3-9285-422b-97b5-683a82150526 2015-05-26 08:31 bp-731cefb7-8aa8-46de-927d-023bf2150526 2015-05-26 08:25 bp-110ea156-c3e3-4027-864d-9b7832150526 2015-05-26 07:02 bp-23241523-e2eb-47ea-a7ff-fe1712150526 2015-05-26 06:55 bp-e35a3f37-5baa-46de-beb1-2b4712150526 2015-05-26 06:55 bp-53372c61-e079-446e-8f2f-9d4d02150526 2015-05-26 06:24 bp-2b2d3a58-852c-4b9f-9356-5e4432150519 2015-05-19 10:00 bp-1b687edc-497c-4cb5-a9ac-c0de12150519 2015-05-19 09:57 bp-7d42745a-a710-4cc8-b160-8a6062150519 2015-05-19 09:46 bp-e779a048-3a8a-4e09-9018-025022150519 2015-05-19 09:45 bp-606951f5-c4a7-4b6f-a4c3-ab1c72150519 2015-05-19 09:44 bp-91ebc244-f71e-42d4-9cf8-2d4742150519 2015-05-19 09:43 bp-a1ce1099-5279-49ec-9b10-c45812150519 2015-05-19 09:21 bp-f5121542-99dc-47ca-9c1e-6fed52150519 2015-05-19 06:58 bp-1846394b-ddd3-4499-8561-326362150514 2015-05-14 07:47 bp-cb6f586f-5c13-45cb-8ba3-aeb882150514 2015-05-14 07:46 bp-0082adc3-3207-48c8-8eea-511592150514 2015-05-14 07:40 bp-81328e35-d740-44f6-9d73-f5ff42150514 2015-05-14 07:38 bp-25879e8b-4157-420a-8f98-04f652150514 2015-05-14 06:59 bp-becbf399-d30b-429e-b4d9-fc3282150514 2015-05-14 06:59 bp-26a63f67-ca62-4f9e-a0e9-eb1c92150513 2015-05-13 15:27 bp-b1b500c9-f4a7-4eb7-ab52-d44282150513 2015-05-13 15:25 bp-1be33e86-670d-4d6d-b404-0abd52150513 2015-05-13 15:19 bp-0ac29a5e-e83f-4cc1-a976-251eb2150513 2015-05-13 15:05 bp-46dd4c11-4a13-4dbc-b2e8-741f72150513 2015-05-13 15:02 7c7290e9-490b-4b66-8f9f-418fcf72322a 2015-05-13 07:24 bp-3aaf7540-f3c8-445f-a124-460da2150512 2015-05-12 09:43 bp-70b7f4bd-f847-412a-949d-b32492150512 2015-05-12 09:38 bp-1ed59ee6-42f3-4a79-adaa-961c62150512 2015-05-12 09:38 bp-a6ad98c1-b349-49fe-a15c-550ef2150512 2015-05-12 09:29 bp-44df28d2-8d57-42b4-97c1-8a69d2150512 2015-05-12 09:28 bp-9bf356cf-4079-42c4-9764-6dd3a2150512 2015-05-12 09:21 bp-98ca32ae-8f9c-42cc-a163-f4e5b2150512 2015-05-12 09:17 bp-806c93be-1a76-4007-9a4e-3e3c22150512 2015-05-12 09:13 bp-3f424c85-186f-43b9-b35f-927752150512 2015-05-12 09:12 bp-a66e50ba-bbd6-4fac-b1c1-c84752150512 2015-05-12 09:10 bp-0fdc6461-7eb3-4bc1-bd15-85d552150512 2015-05-12 08:53 bp-d0e116cf-b249-414b-8c55-f07af2150512 2015-05-12 08:52 bp-1c12a2c6-af65-4045-8bbb-ec6502150512 2015-05-12 08:42 bp-04b71269-4e48-407e-9d68-4aca72150512 2015-05-12 08:24 bp-e1458fb3-3f40-46bb-be72-4ffdf2150512 2015-05-12 08:22 bp-9f9ad8a5-a778-4809-aa9b-e5c312150512 2015-05-12 07:56 bp-57b46c49-47f5-4d5a-b80b-f9cf72150512 2015-05-12 07:35 bp-998f7de6-a1e5-4511-9ec7-7eead2150512 2015-05-12 07:34 bp-e7f2cf18-2155-46b3-821e-3e2552150512 2015-05-12 07:22 bp-fb099371-5ece-4fe5-b922-586f82150512 2015-05-12 07:20 bp-405c96d4-2131-47eb-b40b-173c12150512 2015-05-12 07:19 bp-3149915b-b497-44ca-ba09-30bb52150512 2015-05-12 07:11 bp-8828a6ea-16fe-4bbc-b2f0-d020e2150512 2015-05-12 07:10 bp-8ff2de1f-0744-42d1-bb89-f2f992150512 2015-05-12 07:10 bp-7eba67cc-0fdf-4853-9304-138e32150512 2015-05-12 07:09 bp-b197b816-59e1-4209-b12b-01b832150512 2015-05-12 07:07 bp-d1f7df2b-1a75-493f-85be-630352150512 2015-05-12 07:06 bp-e0d4a8e7-1f16-481c-8838-702132150512 2015-05-12 07:01 bp-0baba06e-80ec-4aef-bd73-f32c42150512 2015-05-12 06:47 bp-24444168-eec7-4f4a-a1ad-abe092150512 2015-05-12 06:34 bp-eb61ed2b-f839-4ed4-be0f-97eb82150512 2015-05-12 06:32 bp-9f4b314b-12bc-475c-a886-fe2862150511 2015-05-11 15:48 bp-1a85569b-c458-4814-a003-374532150511 2015-05-11 15:44 bp-7a2f5978-cc38-4860-ac5e-b77042150511 2015-05-11 07:16 bp-2583cd43-ac24-40e9-a087-2b1752150511 2015-05-11 07:15 bp-78e753dc-159d-4758-8493-665342150511 2015-05-11 07:15 bp-b3c50789-b704-4674-acd6-f47fc2150508 2015-05-08 07:23 bp-bb6aff77-0db2-462a-b464-c8d2c2150508 2015-05-08 07:03 bp-50ee495e-04c9-4354-9b40-1a9592150507 2015-05-07 15:15 bp-aff7c78c-6f31-4a34-8519-a1c962150507 2015-05-07 13:59 bp-a8f877c8-fb8b-475c-ad8f-02e572150507 2015-05-07 13:50 bp-682228fc-7b4b-4f8e-a7d1-a7e892150507 2015-05-07 13:50 bp-aa826d46-4a5c-4c2a-b4ca-6479c2150507 2015-05-07 10:13 bp-2287b650-4424-4b2e-a8a1-fa9ed2150507 2015-05-07 07:44 bp-97cb0c1e-efb9-41a6-8616-20dad2150507 2015-05-07 07:26 bp-6870a836-3996-4fee-9920-af0142150507 2015-05-07 06:40 bp-ae9b66a8-7d21-4c5a-8f64-1967b2150505 2015-05-05 15:05 bp-7066ef92-e09b-4765-8072-363ce2150505 2015-05-05 14:59 bp-c6e3f41c-e198-4a7a-a5b4-45ed62150505 2015-05-05 13:17 bp-87c68eee-5b91-45f6-8a4a-35c5c2150505 2015-05-05 09:34 bp-f2a4faa2-b3b4-4ff6-93d9-ea7552150505 2015-05-05 09:34 bp-21fd0de7-efb9-4ed3-bfc8-33fa12150501 2015-05-01 14:27 bp-e27a2e5a-619a-481c-8f91-7ea622150501 2015-05-01 10:16 bp-2f0fe613-a581-473d-9bc3-b768a2150501 2015-05-01 06:48 bp-835e6b9a-1057-42f4-804e-12b2a2150501 2015-05-01 06:42 bp-0076fecb-b54c-4963-8758-faea12150430 2015-04-30 09:06 bp-fb42849c-59c9-45b0-8461-ec2622150430 2015-04-30 08:36 bp-0cf60f71-61ac-4f97-b7f1-cc2642150430 2015-04-30 08:34 bp-1c860349-16f7-4bf3-8d91-e13b42150430 2015-04-30 08:24 bp-47c6dcc0-e35b-474d-89b3-1f0962150430 2015-04-30 08:02 bp-8213d9b8-1ab4-40be-ba87-dde392150430 2015-04-30 07:15 bp-390a6e50-c69f-4e79-8c11-7313d2150428 2015-04-28 09:19 bp-16047e11-3c7b-4870-8040-0ea6e2150326 2015-03-26 11:16 bp-84e47066-4c43-4b5f-ac94-5a50e2150312 2015-03-12 14:15 3e5647c8-98de-4daa-84a1-47b34a270374 2015-03-02 08:40 bp-6fcc6461-b9a1-437e-b1c0-45a9c2150212 2015-02-12 08:21 bp-7b91204d-da53-4aa8-b845-972bc2150126 2015-01-26 06:50 bp-86aa5a15-184f-4b13-a22e-f26bf2150126 2015-01-26 06:49 94d452ea-6204-4fd4-962b-f48d64381f57 2014-12-31 17:59 69902193-c540-4c52-8715-9a1aa0444a12 2014-12-04 08:19 d847f80d-eb44-4e48-a328-5c289ed66b7a 2014-11-17 13:52 bp-18ea035f-2065-4089-9b7d-a061e2141024 2014-10-24 14:41 bp-e7699dbf-c8db-4ce0-bf99-291e42140825 2014-08-25 09:39 bp-7ab8eaf9-1d82-43d2-a9ad-f0e1e2140813 2014-08-13 08:50 bp-dd29b83f-af7c-476d-9fa3-bfdd22140813 2014-08-13 08:44 78bcb235-4dbc-484c-823f-b4b96797a364 2014-08-11 07:46 aa53b059-0f33-4b1f-a6df-d43ff6939d55 2014-07-21 06:29 c54ba63b-f4a1-40fc-b44e-0f0f0e636205 2014-06-17 06:24 d29ceeb7-cbe0-44f8-a18c-1358c1f90d5a 2014-06-15 17:47 248b5d76-bdba-4906-869d-cc9af61b6d14 2014-06-15 17:46 165d36fe-b03c-4fd3-8e82-e13185e11aad 2014-06-15 17:39 392c6e8b-1d9c-41a0-b5de-17f933184fea 2014-06-15 17:33 c0486fbe-f44e-4cb2-8aa2-87d90418ebe4 2014-06-15 17:31 f323cb61-38cb-48f7-bacd-991d6725ecf7 2014-06-15 17:30 60f54c16-6e6d-49ff-a6da-a34ce1bc37f8 2014-06-15 17:30 7a0c4ab2-d340-4935-b78a-51d9c766ea49 2014-06-15 17:30 7cc0de6f-c9c2-448a-afc6-f7e639da02f1 2014-05-12 11:26 91e2e319-3022-4769-8903-d3e579f134d4 2014-04-21 11:23 81cd9399-0236-44ed-b123-62b4043bc14e 2014-04-09 05:01 ad57e4cb-8760-4567-80ee-8f66c8a519ad 2014-01-09 12:02 a6b967c1-78fd-4d8a-9b3d-51127a358c6d 2014-01-09 12:00 176bf3be-9868-447b-93a7-7e2e7d284d0e 2013-11-25 11:52 fb78ef2c-07ba-46b3-a035-1c60a12c0f43 2013-11-25 11:52 641c9696-5aac-4b81-904c-2afb7329efca 2013-11-25 11:49 47ce3594-c2ae-44ec-932c-dba74b21009a 2013-11-25 11:49 4588f59b-e87e-412e-b1ae-6e8d7abdc597 2013-11-25 11:46 27fedde7-f19f-47fa-8046-62f03d615ef7 2013-11-25 11:46 c15260e1-c0f6-4162-941b-c9a00f6a8bed 2013-11-15 11:24 b52d7592-35d1-4652-aed8-d281fbbdf3ab 2013-11-12 11:31 67ffc86c-9874-4d0f-a5c3-7e29145dd6df 2013-09-24 11:56 bp-f5ff6875-237f-4b29-a5cc-5b18d2121127 2012-11-27 09:15 bp-67f84f44-2a21-48e9-b42b-260b52121127 2012-11-27 09:15 bp-8b613599-dc62-41d5-a979-82d822121127 2012-11-27 09:15 bp-425a3aaf-1620-44ec-8d56-c53e72121018 2012-10-18 15:10 bp-946ca930-4d02-4937-a93f-0b6452121018 2012-10-18 15:10 bp-3cf84f8b-be86-4895-b3d0-43fc82110802 2011-08-02 10:13 bp-e0e4fb16-0d44-4f70-be18-1d6ea2110802 2011-08-02 10:13 bp-6158278a-f321-4f22-a206-e28542110711 2011-07-11 15:17 It appers that the NFCE function to use PKI is the cause of the crashes. It connects Firefox to ActivClient (acpkcs211.ldll) to access the smartcard.
Comment 15•9 years ago
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> It appers that the NFCE function to use PKI is the cause of the crashes. It connects Firefox to
> ActivClient (acpkcs211.dll) to access the smartcard.
Component: Untriaged → Security
Summary: Firefox aborts in shutdown → Firefox aborts in shutdown with ActivClient acpkcs211.dll)
Updated•9 years ago
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Component: Security → Security: PSM
Product: Firefox → Core
Reporter | ||
Comment 16•9 years ago
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I am able to confirm that the problem occurs as a result of Firefox connecting to acpkcs211.dll from ActivClient 7.0.2 64 bit
A note - some of these look like crashes *in* safe mode, on Windows 8.1 (e.g., https://crash-stats.mozilla.com/report/index/edb1741c-1d6a-47d8-aa51-67e3f2151005).
Updated•9 years ago
|
Crash Signature: [@ ntdll.dll@0x38fc1 ]
[@
__RtlUserThreadStart | _RtlUserThreadStart] → [@ ntdll.dll@0x38fc1 ]
[@
__RtlUserThreadStart | _RtlUserThreadStart]
[@ __RtlUserThreadStart | _RtlUserThreadStart]
Comment 19•9 years ago
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I don't know how one disables PKCS modules in general, but to check whether we are in safe mode use nsIXULRuntime.inSafeMode. Also we can add the known-bad versions module to the DLL blocklist at http://mxr.mozilla.org/mozilla-central/source/mozglue/build/WindowsDllBlocklist.cpp#63
Reporter | ||
Comment 20•9 years ago
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To disable a PKCS module, use options -> advanced -> Certificates -> Security Devices to unload the module
Depends on: 1220223
Comment 21•9 years ago
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The dumps are showing a background thread crashing on a bad address. Unfortunately the return address is also null so I don't know where this came from. I can add the blocklist entry.
Flags: needinfo?(aklotz)
Updated•9 years ago
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Summary: Firefox aborts in shutdown with ActivClient acpkcs211.dll) → Firefox aborts in shutdown with ActivClient (acpkcs211.dll)
Comment 22•9 years ago
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I see acpkcs211.dll and its version number in the older crashes. I don't see acpkcs211.dll in the module list on some of the newer crashes. Can you provide us with any more info here?
Flags: needinfo?(stuart.j.newman)
Comment 23•9 years ago
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Looks like ActivClient changed its DLL naming scheme at some point in the upgrade. I'll continue investigating, but I'd like to figure out which of those DLLs is equivalent to acpkcs211.dll as the provider of an entry point to Firefox.
Comment 24•9 years ago
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As I expected, the bug here and the startup crashes in 42 seem to not really be related. The ActivClient issue was a shutdown issue, but right now, this signature, which is mostly startup, has correlations with other stuff: __RtlUserThreadStart | _RtlUserThreadStart|EXCEPTION_ACCESS_VIOLATION_EXEC (109 crashes) 52% (57/109) vs. 2% (687/31457) LavasoftTcpService.dll 70% (76/109) vs. 25% (7912/31457) kernel.appcore.dll 70% (76/109) vs. 27% (8447/31457) bcryptPrimitives.dll 70% (76/109) vs. 27% (8457/31457) SHCore.dll 70% (76/109) vs. 27% (8458/31457) combase.dll 69% (75/109) vs. 27% (8344/31457) WINMMBASE.dll 50% (54/109) vs. 10% (3102/31457) dbgcore.dll 50% (54/109) vs. 14% (4452/31457) windows.storage.dll 40% (44/109) vs. 10% (3011/31457) dataexchange.dll 40% (44/109) vs. 10% (3011/31457) msvcp_win.dll 40% (44/109) vs. 10% (3018/31457) dcomp.dll 40% (44/109) vs. 10% (3039/31457) ucrtbase.dll 40% (44/109) vs. 11% (3362/31457) twinapi.appcore.dll I'm pretty sure that ActivClient is not LavasoftTcpService, or is it?
Comment 25•9 years ago
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(In reply to Robert Kaiser (:kairo@mozilla.com) from comment #24) > I'm pretty sure that ActivClient is not LavasoftTcpService, or is it? Definitely distinct.
Comment 26•9 years ago
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This is still showing up as one of the main startup crashes on 43. Should we be using a new bug to track this issue?
Comment 27•9 years ago
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(In reply to Liz Henry (:lizzard) (needinfo? me) from comment #26) > This is still showing up as one of the main startup crashes on 43. Should we > be using a new bug to track this issue? Separate bug for LavasoftTcpService.dll (I think that's what you're referring to).
Reporter | ||
Comment 28•9 years ago
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Here are the crash report numbers for the last 10 crashes: bp-0cf092cd-7a59-4bf8-a82f-cb5d02151221 2015-12-21 06:56 bp-6061e23e-2f54-421d-aed5-44adf2151218 2015-12-18 07:54 bp-e269a5ca-7d2e-46a0-8ddf-ee85f2151218 2015-12-18 07:32 bp-b354bbef-6b1a-4ea6-9ca0-e3c7e2151218 2015-12-18 07:31 bp-cc7180f0-2608-4853-8b1a-b7ab92151217 2015-12-17 15:28 bp-f7b440f8-dd72-4481-b148-8cd522151217 2015-12-17 15:28 bp-002cde2a-c65c-4318-b0e2-6b1082151217 2015-12-17 15:28 bp-64869d91-4906-431a-a297-67e152151217 2015-12-17 15:23 bp-6ade88d5-f54a-49f9-b154-a511a2151217 2015-12-17 15:08 bp-fede72bc-108a-4f00-bcbd-40e532151217
Flags: needinfo?(stuart.j.newman)
Aaron, any update on determining what the new dll is called?
Flags: needinfo?(aklotz)
Comment 30•8 years ago
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The crash reports in comment 28 list a whole bunch of DLLs that presumably comprise the ActiveClient software, but it's not obvious from that list which one is the main PKCS module that we're loading.
Flags: needinfo?(aklotz)
Whiteboard: [psm-smartcard]
Priority: -- → P3
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago → 3 years ago
Resolution: --- → INCOMPLETE
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Description
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