1166445 - Requesting UPS Tracking Number Status Update Fails.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Paul Edwards]

I completed your normal Bug Report, and tried to "Submit" it, which failed (Did Nothing), so I am trying this, unless this is BROKE TOO?
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Requesting UPS Tracking Number Status Update Fails.
1.
I bring up a UPS Tracking number (1Z74W0A60146303067) screen, then click on "Request Status Updates". (Firefox Ver: 38.0.1, which my updater say is current?, as well as previous versions.)
 
This screen (When it is not going to work) appears like an IBM "Line Drawing", rather than the usual "Graphics" screen.
 
When I enter the required data (E-Mail twice, My name once, plus boxes for current status, exceptions, and Delivery), and then click on "Done", nothing happens, I remain on that screen, and no updates are generated?
2.
Basically, "Nothing".
 
I have experienced this problem, on several occasions, and reported it to UPS, who really never could tell me that they fixed it, although it didn't happen with all UPS Tracking Numbers, and it "Went Away" all by itself, after a while?
3.
I should have been transferred to the screen telling me I am done, and will receive the updates.
 
When the UPS trouble Shooter asked me to try the same thing with another browser, it worked correctly when using IE-11 (Ver: 11.0.9600.17801)?

Comment 1

[Paul Edwards]

Sorry to go this way, but I don't know how to start a NEW Bug Report!
Just the other day my FireFox upgraded itself to Version 45, and my Thunderbird did the same thing to Version 46.0.1. At that point every time I open T-Bird, it can't connect to my G-Mail server any more?
After a short wait, a window opens, asking me to "Enter a New Password", but I tried entering every Password I could find from FireFox, but it wouldn't accept any of them? Next, I tried to check the settings in T-Bird, hoping to find out what password it is sending to my G-Mail Server, but I could never find that, or any way to Change it, to match the one's I knew FireFox uses either.
I've been at this for almost three days now, so I'm about to the End of my Rope, and I really need HELP from someone who knows G-Mail, and T-Bird, a whole better than I do!!!

Comment 2

[Paul Edwards]

The UPS Tracking Number glitch was fixed/cured, by one of their people, e-mail [e-mail]

Comment 3

[Paul Edwards]

Here's what my boy, Brian (A Cellular Engineer), figure out to get My, and his Son's, copies of FireFox back up, and running. Don't know whether this will help anyone else, with similar problems?
 
Log in to Gmail account
 
Click the big initial button in the upper right corner
 
Click “My Account” button
 
On the left side of screen, click on “Sign-in and security
 
Scroll down to “Connected Apps & sites
 
Select “Allow less secure apps” to On.
 
Paul, and Brian

Comment 4

[Paul Edwards]

PS: Sorry, I meant to type "Thunderbird", not "FireFox!

Comment 5

[Flore Allemandou [:flore]]

Closing this bug according to reporter's latest comments