tor1 - laptop not able to connect and stay connected on mozilla ssid

RESOLVED FIXED

Status

--
major
RESOLVED FIXED
4 years ago
4 years ago

People

(Reporter: jlin, Unassigned)

Tracking

Details

(Reporter)

Description

4 years ago
Encountered this morning of May 26, around 9:10am eastern time.

Laptop is unable to stay associated with mozilla ssid (my wireless mac is c8:e0:eb:15:48:f3) - I am on a Macbook Pro retina, 10.10.3, but I've also gotten reports from other types of machines as well)

Laptop can see the mozilla ssid, the authentication process progresses (802.1x authenticated via PEAP/MSCAPv2), but no ipv4 address is assigned, no dns server assigned, and then the connection drops a few moments (10s of seconds) afterwards, after which the laptop tries to reconnect.

Mozilla Guest wifi works, a wired connection also works.

This also impacts the ipads used to control the vidyo rooms (they are in a loop of trying to connect, and then disconnect)
(Reporter)

Comment 1

4 years ago
We have a mozilla av ssid here and the mozilla av ssid seems to work! I'm putting any remaining ipads that are on mozilla onto mozilla av so that the vidyo rooms will work.
(Reporter)

Comment 2

4 years ago
i am now able to get an ip and a dns - 10.242.75.5 (from dhcp) - but still unable to reach outbound on mozilla ssid

bismuth:gpg jlin$ ping 10.242.75.5
PING 10.242.75.5 (10.242.75.5): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1

whereas usually the ping responds. Seems like the mozilla ssid isn't passing packets through somehow (just to confirm, Mozilla AV ssid, Mozilla Guest ssid, and wired connections still do work, so it's just something to do with the regular Mozilla ssid)
(Reporter)

Comment 3

4 years ago
I just checked - I am connected to mozilla now - able to stay for 3min +
(Reporter)

Comment 4

4 years ago
resolved by unplugging a sonos (that used to be unplugged) into the Finch conference room. It's been removed and put in lockdown.
(Reporter)

Updated

4 years ago
Status: NEW → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → FIXED
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