1171466 - Account unable to authenticate, but not really

Status: RESOLVED INCOMPLETE

(Hello (Loop) :: Client, defect, P4)

Description

[Gene Wood [:gene]]

I was logged into Firefox Hello (it showed my email address and the green available icon). I was curious if I could add a second email address so I clicked the gear icon, then clicked Profile.

The Hello icon changed to an exclamation mark. I clicked on it and I'd been logged out and there was a message saying that I was unable to authenticate, had I changed my password recently?

I clicked "Retry" which took me to Firefox Accounts, with my email address already showing. I typed no password and just clicked Sign In.

Firefox Hello then showed as logged in again (no longer guest)

This is on Firefox 38.0 : 
Build identifier: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:38.0) Gecko/20100101 Firefox/38.0

Comment 1

[:shell escalante]

this is confusing - will prioritize next accounts overhaul

Comment 2

[Mark Banner (:standard8)]

Support for Hello/Loop has been discontinued.

https://support.mozilla.org/kb/hello-status

Hence closing the old bugs. Thank you for your support.