1173000 - Rajh (System) All videos load to black screen even after Flash is updated/installed

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[Todd Brais]

Attachment: fx39_Rajh_defaultdrivers_support.txt

Actual Result:
When the user selects to view the two YouTube videos:
https://www.youtube.com/watch?v=3UA9jaCOiTY
https://www.youtube.com/watch?v=jofNR_WkoCE

And any videos on the CNN.com videos; the videos will only display a black box. This is still an issue when the user has the most recent drivers, and the latest version of flash

Expected Result:
Videos play without any issues

Steps to Reproduce:
1. Using Rajh (system); navigate to the provided YouTube links (see above); observe that videos only display black (audio can still be heard)

Comment 1

[Todd Brais]

Attachment: fx39_Rajh_defaultdriver_dxdiag.txt

Comment 2

[Todd Brais]

Attachment: Rajh black video-1.jpg

Comment 3

[Mason Chang [Inactive] [:mchang]]

The driver is already blacklisted here. Is there anything else we can look at?

Comment 4

[Jeff Muizelaar [:jrmuizel]]

(In reply to Mason Chang [:mchang] from comment #3)
> The driver is already blacklisted here. Is there anything else we can look
> at?

I'm not sure what you mean. Only D2D looks to be blacklisted.

Comment 5

[jescalle]

This is also seen on BB119-Higgins Win7x64sp1.

Comment 6

[jescalle]

Attachment: Higgins_base_DxDiag.txt

Comment 7

[jescalle]

Attachment: Higgins_base-support.txt

Comment 8

[Bas Schouten (:bas.schouten)]

Not sure if there's a question for me in here :).

Comment 9

[Mason Chang [Inactive] [:mchang]]

Can you try disabling layers acceleration, then restarting firefox and see if you still have this problem?

1) go to about:config
2) Set the preference layers.acceleration.disabled to false
3) Restart firefox
4) Try playing the video and see if it still is black.

Comment 10

[jescalle]

(In reply to Mason Chang [:mchang] from comment #9)
> Can you try disabling layers acceleration, then restarting firefox and see
> if you still have this problem?
> 
> 1) go to about:config
> 2) Set the preference layers.acceleration.disabled to false
> 3) Restart firefox
> 4) Try playing the video and see if it still is black.

FireFox is defaulting to layers.acceleration.disabled = false.

Comment 11

[Milan Sreckovic [:milan] (needinfo for best results)]

If this is a scenario where we have accelerated video with accelerating the compositor, there should be a duplicate bug that got handled recently.

Comment 12

[Milan Sreckovic [:milan] (needinfo for best results)]

(In reply to Milan Sreckovic [:milan] from comment #11)
> If this is a scenario where we have accelerated video with accelerating the
> compositor, there should be a duplicate bug that got handled recently.

I meant accelerated video *without* acceleration elsewhere.

Comment 13

[Arthur K. (he/him)]

I was also noticing this on SM 2.35 & 2.36. Audio would play for about 5 seconds with a black video screen and then video would appear. Not a total black video screen as the OP states. However, this appears to be fixed for me now using the beta of Flash 18.0.0.205 which was released yesterday (http://labs.adobe.com/downloads/flashplayer.html). I cannot repro black video any longer on either SM 2.35/2.36 or FF 40.0b2 even using video that used to exhibit this behavior..

Comment 14

[Milan Sreckovic [:milan] (needinfo for best results)]

We're just want to verify this problem went away by 41.

Comment 15

[ssimon]

On the Rajh system, with Firefox 41, I am unable to reproduce this issue.  It appears to be fixed in 41.

Comment 16

[Trammel May]

This bug no longer occurs. All videos play in all resolutions, no problem.

Comment 17

[Trammel May]

Note: Browser 43 was used to try to replicate.