1173549 - Google Sheets not rendering pages consistently

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect, P3)

Description

[Martin Best (:mbest)]

Attachment: Capture.PNG

Using Google sheets, getting all sorts of strange update problems.  Updated drivers recently and could be the cause.  Sheets does not refresh slides when making changes.  Works fine in other browsers on the same driver combination.

Application Basics
------------------

Name: Firefox
Version: 38.0.5
Build ID: 20150525141253
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days
---------------------------------

Report ID: bp-b5a9fe34-21e7-457a-9769-cbfd62150610
Submitted: 13 minutes ago

Report ID: bp-bdfb8f57-9248-44d4-9a93-847a42150610
Submitted: 14 minutes ago

Report ID: bp-0de35444-e46f-4829-bba0-3c93c2150610
Submitted: 28 minutes ago

Report ID: bp-bde42544-deab-49e1-95ec-815a82150610
Submitted: 15 hours ago

All Crash Reports (including 8 pending crashes in the given time range)

Extensions
----------

Name: Skype Click to Call
Version: 7.3.16540.9015
Enabled: false
ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Graphics
--------

Adapter Description: Intel(R) HD Graphics 4600
Adapter Description (GPU #2): NVIDIA GeForce GTX 870M
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: Unknown
Adapter RAM (GPU #2): 3072
Device ID: 0x0416
Device ID (GPU #2): 0x1199
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.17795)
Driver Date: 9-29-2014
Driver Date (GPU #2): 5-27-2015
Driver Version: 10.18.10.3960
Driver Version (GPU #2): 9.18.13.5306
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 04168086
Subsys ID (GPU #2): 67491a58
Vendor ID: 0x8086
Vendor ID (GPU #2): 0x10de
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253
browser.startup.homepage_override.buildID: 20150525141253
browser.startup.homepage_override.mstone: 38.0.5
dom.mozApps.maxLocalId: 1001
dom.mozApps.used: true
extensions.lastAppVersion: 38.0.5
gfx.direct3d.last_used_feature_level_idx: 0
media.gmp-eme-adobe.lastUpdate: 1433294049
media.gmp-eme-adobe.version: 10
media.gmp-gmpopenh264.lastUpdate: 1432144232
media.gmp-gmpopenh264.version: 1.4
media.gmp-manager.buildID: 20150525141253
media.gmp-manager.lastCheck: 1433900435
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1433898973
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_RICOH_Class_Driver.print_bgcolor: false
print.printer_RICOH_Class_Driver.print_bgimages: false
print.printer_RICOH_Class_Driver.print_colorspace:
print.printer_RICOH_Class_Driver.print_command:
print.printer_RICOH_Class_Driver.print_downloadfonts: false
print.printer_RICOH_Class_Driver.print_duplex: 1515870810
print.printer_RICOH_Class_Driver.print_edge_bottom: 0
print.printer_RICOH_Class_Driver.print_edge_left: 0
print.printer_RICOH_Class_Driver.print_edge_right: 0
print.printer_RICOH_Class_Driver.print_edge_top: 0
print.printer_RICOH_Class_Driver.print_evenpages: true
print.printer_RICOH_Class_Driver.print_in_color: true
print.printer_RICOH_Class_Driver.print_margin_bottom: 0.5
print.printer_RICOH_Class_Driver.print_margin_left: 0.5
print.printer_RICOH_Class_Driver.print_margin_right: 0.5
print.printer_RICOH_Class_Driver.print_margin_top: 0.5
print.printer_RICOH_Class_Driver.print_oddpages: true
print.printer_RICOH_Class_Driver.print_orientation: 0
print.printer_RICOH_Class_Driver.print_page_delay: 50
print.printer_RICOH_Class_Driver.print_paper_data: 1
print.printer_RICOH_Class_Driver.print_paper_height: 11.00
print.printer_RICOH_Class_Driver.print_paper_name:
print.printer_RICOH_Class_Driver.print_paper_size_type: 0
print.printer_RICOH_Class_Driver.print_paper_size_unit: 0
print.printer_RICOH_Class_Driver.print_paper_width: 8.50
print.printer_RICOH_Class_Driver.print_plex_name:
print.printer_RICOH_Class_Driver.print_resolution: 1515870810
print.printer_RICOH_Class_Driver.print_resolution_name:
print.printer_RICOH_Class_Driver.print_reversed: false
print.printer_RICOH_Class_Driver.print_scaling: 1.00
print.printer_RICOH_Class_Driver.print_shrink_to_fit: true
print.printer_RICOH_Class_Driver.print_to_file: false
print.printer_RICOH_Class_Driver.print_unwriteable_margin_bottom: 0
print.printer_RICOH_Class_Driver.print_unwriteable_margin_left: 0
print.printer_RICOH_Class_Driver.print_unwriteable_margin_right: 0
print.printer_RICOH_Class_Driver.print_unwriteable_margin_top: 0
print.printer_SEC001599EA48CC.print_bgcolor: false
print.printer_SEC001599EA48CC.print_bgimages: false
print.printer_SEC001599EA48CC.print_colorspace:
print.printer_SEC001599EA48CC.print_command:
print.printer_SEC001599EA48CC.print_downloadfonts: false
print.printer_SEC001599EA48CC.print_duplex: 1515870810
print.printer_SEC001599EA48CC.print_edge_bottom: 0
print.printer_SEC001599EA48CC.print_edge_left: 0
print.printer_SEC001599EA48CC.print_edge_right: 0
print.printer_SEC001599EA48CC.print_edge_top: 0
print.printer_SEC001599EA48CC.print_evenpages: true
print.printer_SEC001599EA48CC.print_in_color: true
print.printer_SEC001599EA48CC.print_margin_bottom: 0.5
print.printer_SEC001599EA48CC.print_margin_left: 0.5
print.printer_SEC001599EA48CC.print_margin_right: 0.5
print.printer_SEC001599EA48CC.print_margin_top: 0.5
print.printer_SEC001599EA48CC.print_oddpages: true
print.printer_SEC001599EA48CC.print_orientation: 0
print.printer_SEC001599EA48CC.print_page_delay: 50
print.printer_SEC001599EA48CC.print_paper_data: 1
print.printer_SEC001599EA48CC.print_paper_height: 11.00
print.printer_SEC001599EA48CC.print_paper_name:
print.printer_SEC001599EA48CC.print_paper_size_type: 0
print.printer_SEC001599EA48CC.print_paper_size_unit: 0
print.printer_SEC001599EA48CC.print_paper_width: 8.50
print.printer_SEC001599EA48CC.print_plex_name:
print.printer_SEC001599EA48CC.print_resolution: 1515870810
print.printer_SEC001599EA48CC.print_resolution_name:
print.printer_SEC001599EA48CC.print_reversed: false
print.printer_SEC001599EA48CC.print_scaling: 1.00
print.printer_SEC001599EA48CC.print_shrink_to_fit: true
print.printer_SEC001599EA48CC.print_to_file: false
print.printer_SEC001599EA48CC.print_unwriteable_margin_bottom: 0
print.printer_SEC001599EA48CC.print_unwriteable_margin_left: 0
print.printer_SEC001599EA48CC.print_unwriteable_margin_right: 0
print.printer_SEC001599EA48CC.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1433639846

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: true
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.8
Version in use: 4.10.8

NSS
Expected minimum version: 3.18.1 Basic ECC
Version in use: 3.18.1 Basic ECC

NSSSMIME
Expected minimum version: 3.18.1 Basic ECC
Version in use: 3.18.1 Basic ECC

NSSSSL
Expected minimum version: 3.18.1 Basic ECC
Version in use: 3.18.1 Basic ECC

NSSUTIL
Expected minimum version: 3.18.1
Version in use: 3.18.1

Experimental Features
---------------------

Comment 1

[Mason Chang [Inactive] [:mchang]]

Does this still happen with unaccelerated layers?

To disable layer acceleration do:

1) go to about:config
2) Set the preference "layers.acceleration.disabled" to true
3) Restart firefox
4) Try Google Sheets

Do you get the same result? Thanks!

Comment 2

[Martin Best (:mbest)]

I have tested this out and I no longer see the issues.

Comment 3

[Martin Best (:mbest)]

I should also mention, when I went back to the hardware accelerated layers, for the first few minutes everything was fine, after using gmail for a good 10 minutes the symptoms returned.  I'm going to stay on non hardware accelerated layers for a time and see if I see the same result as a sanity check.

Comment 4

[Martin Best (:mbest)]

So I have now worked for 1 hour using slides with layers off.  No sign of issues.

Comment 5

[Martin Best (:mbest)]

That should have ready with layers hardware acceleration off.  No sign of issues.

Comment 6

[Milan Sreckovic [:milan] (needinfo for best results)]

I've seen this with Google slides on OS X once, then it got better.  Not convinced it has anything to do with graphics, or even with us...

Comment 7

[Milan Sreckovic [:milan] (needinfo for best results)]

Martin, is this still a problem for you?  It's been a while, and I have a feeling things have gotten better since 38.

Comment 8

[Martin Best (:mbest)]

I've been watching for this in the last few days and I'm nolonger getting the issue as I described above.  Seems resolved.

Comment 9

[Gregory Pappas [:gregp]]

Closing per comment 8