1174008 - crash in hang | libsystem_kernel.dylib@0x1721a

Status: RESOLVED INCOMPLETE

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[Stephen Donner [:stephend] Not actively reading bugmail]

I didn't want to add more to bug 1172211, and the stacks tend to look different, plus I'm on the beta of OS X 10.10.4, but it looks like it might be related?


This bug was filed from the Socorro interface and is 
report bp-0cebf296-f5d7-48d5-bea0-1ccf22150611.
=============================================================

Build ID: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:41.0) Gecko/20100101 Firefox/41.0
https://hg.mozilla.org/mozilla-central/rev/bfd82015df48

System Version:	OS X 10.10.4 (14E33b)
Kernel Version:	Darwin 14.4.0

Chipset Model:	NVIDIA GeForce GT 750M
VRAM (Total):	2048 MB
ROM Revision:	3776
gMux Version:	4.0.8 [3.2.8]

Flash version:  18.0.0.160

*** NOTE: I've reproduced this with both E10s on and off, but the crash report and scenario here were reproduced with E10s disabled ***

STR:

1. Load http://hbogo.com/
2. Log in (obviously need to be a subscriber, sorry)
3. Load any HBO movie or show -- I've reproduced this on both Dawn of the Planet of the Apes and any of the Game of Thrones episodes
4. Play
5. Wait
6. Basically, after a while of either playing (with really poor frame rates) or a black screen (no content loaded or rendered), if you move the mouse cursor, it'll beachball.  Once it works out of that state, and plays video again, after some (short) time -- 2-5 minutes max -- it'll crash/hang

Comment 1

[(No longer employed by Mozilla) Aaron Klotz]

Multi-dump report:
http://bsmedberg.github.io/socorro-toolbox/html/multiple-minidumps.html?crashID=0cebf296-f5d7-48d5-bea0-1ccf22150611

The browser stack looks similar but the plugin container stack is slightly different.

Comment 2

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to Aaron Klotz [:aklotz] (please use needinfo) from comment #1)
> Multi-dump report:
> http://bsmedberg.github.io/socorro-toolbox/html/multiple-minidumps.
> html?crashID=0cebf296-f5d7-48d5-bea0-1ccf22150611
> 
> The browser stack looks similar but the plugin container stack is slightly
> different.

Thanks, Aaron - I've just added a comment linking to a crash with the same steps to reproduce, but using Firefox 38.0.5, rather than nightly, over in bug 1172211 (experiencing that hang/crash, before, lead me to try to reproduce this on nightly, and to file this bug).

The report for Firefox 38.0.5 crashing/hanging is https://crash-stats.mozilla.com/report/index/598e0457-6798-4d0d-97f0-991672150611

Comment 3

[Benjamin Smedberg]

I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.