1174403 - Part of a page change into black in some website

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect, P3)

Description

[ShuangYa]

Attachment: The Screen shot

User Agent: Mozilla/5.0 (Windows NT 6.3; rv:40.0) Gecko/20100101 Firefox/40.0
Build ID: 20150610004004

Steps to reproduce:

1.Open some website,such as http://master.dxy.cn/bbs/board/12
2.Pull down and then pull up


PS.I open the Developer Tools,Then the black part disappear.The problem not exist in IE11
Some people have same problems with me,See:http://tieba.baidu.com/p/3803208534


Actual results:

The top part of page change into black


Expected results:

Show the page correctly

Comment 1

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/reply/question/etc.)]

Hello

Post your Graphic section from about:support.
Next update your GPU driver to the latest ones.

Can you reproduce the issue in Safe Mode[1]?
If yes and you can reproduce the issue in Safe Mode,
can you still reproduce it even with clean new fresh profile without any addons (extensions and plugins)[2]?

You can also try a standard troubleshoot and diagnose procedure[3].


[1] = https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode
[2] = https://support.mozilla.org/kb/refresh-firefox-reset-add-ons-and-settings
[3] = https://support.mozilla.org/kb/troubleshoot-and-diagnose-firefox-problems

Comment 2

[ShuangYa]

It seems that the cause of the problem is "Hardware acceleration"
When I uncheck "Auto enable hardware acceleration" in about:preferences,There is no probblem
（The Screen Shot of about:preferences page： http://d.picphotos.baidu.com/album/s%3D550%3Bq%3D90%3Bc%3Dxiangce%2C100%2C100/sign=a4dc7d1ed400baa1be2c47be772bc82f/f9dcd100baa1cd11496ac2d2bc12c8fcc2ce2d67.jpg?referer=e2d24d57d443ad4bff3972f08b3d&x=.jpg ）
----------------
The Image part of about:support When I check "Auto enable hardware acceleration" is that: http://a.picphotos.baidu.com/album/s%3D550%3Bq%3D90%3Bc%3Dxiangce%2C100%2C100/sign=00d7a0dd90cad1c8d4bbfc224f051634/241f95cad1c8a786f98efafc6209c93d71cf509f.jpg?referer=39bd2eda922bd4071bd0e7cd9075&x=.jpg
When I uncheck it,It is:http://c.picphotos.baidu.com/album/s%3D550%3Bq%3D90%3Bc%3Dxiangce%2C100%2C100/sign=3a65893634adcbef05347e039c945fe0/0df431adcbef7609a1f1296d2bdda3cc7dd99e4e.jpg?referer=0a391ce7b9315c601a825fdfda44&x=.jpg
----------------
Thanks

Comment 3

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/reply/question/etc.)]

Attach these screenshots here as attachments, because these URLs give me "403 Forbidden - JSP3/2.0.4".

Also go to about:support and paste your Graphic section info here,
next update your GPU drivers and redo the STR and post about:support info again.

Comment 4

[ShuangYa]

Attachment: Images

Comment 5

[ShuangYa]

My GPU Drivers is newest.
---------------
I upload it as a zip file

The Graphic section of about:support When I check "Auto enable hardware acceleration" is that: 2.png
When I uncheck it,It is 1.png
---------------
I notices that the default setting in IE11 is enable it,But IE11 has nothing wrong

Comment 6

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/reply/question/etc.)]

Can you try also stable Firefox 38 and Aurora too see if it's regression?

Comment 7

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/reply/question/etc.)]

Attachment: 1.PNG

Comment 8

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/reply/question/etc.)]

Attachment: 2.PNG

Comment 9

[ShuangYa]

I'm sorry that the image of Graph part in about:support I uploaded is incorrect(2.PNG).
I will upload the correct one later
-------------------
I aslo send a post in a forum to collect information about this problem.
See it: http://tieba.baidu.com/p/3830114994
-------------------
The author of pcxFirefox (A popular third-party build edition of Firefox in China) says that:
If the "Auto enable hardware acceleration" is checked,but sometimes Firefox start direct3d failure, This problem will happen.
I hope it is helpful
-------------------
Thanks.

Comment 10

[ShuangYa]

Attachment: The author of pcxFirefox

Comment 11

[ShuangYa]

Attachment: Other people (1)

Firefox version:38.0.6

Comment 12

[ShuangYa]

Attachment: Other people (2)

Firefox version:38.0.5(Stable)

Comment 13

[u279076]

Does this bug still reproduce with the latest Firefox version?

Comment 14

[Peter Magyari (Desktop QA)]

Since this a very old issue and I wasn't able to reproduce it myself I'm going to close it.

If the issue is still reproducible by someone, please feel free to re-open the report.