1174818 - Cleopatra Profiler Add On cannot find symbol server

Status: RESOLVED FIXED

(Core :: Gecko Profiler, defect)

Description

[Mason Chang [Inactive] [:mchang]]

I cannot load any profiles on Windows with the cleopatra profiler from [1].

STR:
1) Load addon from [1]
2) Start profiling any page
3) Push analyze to see the profile
4) The profile doesn't load.
5) Close Firefox
6) See the error "Symbolization failed
Could not understand response from symbolication server at http://symbolapi.mozilla.org/
Please consider filing a bug at https://bugzilla.mozilla.org/""

[1] https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Profiling_with_the_Built-in_Profiler

Comment 1

[Benoit Girard (:BenWa)]

This is a windows only issue. Their having some problems with the symbolapi server that Vladan is looking into. If you're blocked you should contact vladan.

Comment 2

[Vladan Djeric (:vladan)]

There is some new issue that appeared after Ted added support for symbol files hosted on EC2. Restarting the server fixes the problem, but it needs to be debugged. Unfortunately, I don't have time to debug it these days :(
For the time being, ping me when it's down again, and I'll restart it manually. Yeah it's terrible

Comment 3

[Benoit Girard (:BenWa)]

Can we setup a nightly reboot cron?

Comment 4

[Vladan Djeric (:vladan)]

(In reply to Benoit Girard (:BenWa) from comment #3)
> Can we setup a nightly reboot cron?

It already exists but apparently it is no longer sufficient.

Comment 5

[Gerald Squelart (he/him) (not at Mozilla since 2022-09-15)]

There are other more recent bugs related to symbolication, but I believe this specific old issue cannot happen anymore.