[Flame][Settings]When user backs to keyboard page from "Built-in Keyboard" view in Settings, device fails to load the keyboard view.

NEW
Unassigned

Status

Firefox OS
Gaia::Settings
3 years ago
2 years ago

People

(Reporter: SandKing, Unassigned)

Tracking

({regression})

unspecified
ARM
Gonk (Firefox OS)
regression

Firefox Tracking Flags

(b2g-v2.0 unaffected, b2g-v2.1 unaffected, b2g-v2.2 unaffected, b2g-master affected)

Details

Attachments

(2 attachments)

(Reporter)

Description

3 years ago
Created attachment 8623526 [details]
Bug log: logcat_2058.txt

[1.Description]:
[Flame][v3.0][Settings]When user tap "<" icon in "Built-in Keyboard" page to back to keyboard view, device fails to load the keyboard view.
See video:"2058.3GP"
See log:"logcat_2058.txt"
Found time: 20:58

[2.Testing Steps]: 
1. Launch "Settings".
2. Choose "Keyboards" item.
3. Tap "Built-in Keyboard".
4. Tap "<" icon at top-left of the "Built-in Keyboard" page.

[3.Expected Result]: 
4. Device should load keyboard view successfully and all items should be displayed.

[4.Actual Result]: 
4. Sometimes device fails to load the keyboard view, and nothing is displayed in this view.

[5.Reproduction build]: 
Flame 2.2(Unaffected):
Build ID               20150616002505
Gaia Revision          e7a0c6d5f4df04d45fb3f726efb9e8223600cb79
Gaia Date              2015-06-15 06:12:18
Gecko Revision         https://hg.mozilla.org/releases/mozilla-b2g37_v2_2/rev/8045028bf400
Gecko Version          37.0
Device Name            flame
Firmware(Release)      4.4.2
Firmware(Incremental)  eng.cltbld.20150616.035412
Firmware Date          Tue Jun 16 03:54:24 EDT 2015
Bootloader             L1TC000118D0

Flame 3.0(Affected):
Build ID               20150616010205
Gaia Revision          62ba52866f4e5ca9120dad5bfe62fc5df981dc39
Gaia Date              2015-06-15 19:09:24
Gecko Revision         https://hg.mozilla.org/mozilla-central/rev/ce863f9d8864
Gecko Version          41.0a1
Device Name            flame
Firmware(Release)      4.4.2
Firmware(Incremental)  eng.cltbld.20150616.060924
Firmware Date          Tue Jun 16 06:09:36 EDT 2015
Bootloader             L1TC000118D0

Nexus5 2.2(Unaffected):
Build ID               20150616002505
Gaia Revision          e7a0c6d5f4df04d45fb3f726efb9e8223600cb79
Gaia Date              2015-06-15 06:12:18
Gecko Revision         https://hg.mozilla.org/releases/mozilla-b2g37_v2_2/rev/8045028bf400
Gecko Version          37.0
Device Name            hammerhead
Firmware(Release)      5.1
Firmware(Incremental)  eng.cltbld.20150616.034849
Firmware Date          Tue Jun 16 03:49:07 EDT 2015
Bootloader             HHZ12f

Nexus5 3.0(Unaffected):
Build ID               20150616160206
Gaia Revision          9d42e94446f2dc01b519172b6d75d81d4d435bdc
Gaia Date              2015-06-16 16:16:47
Gecko Revision         https://hg.mozilla.org/mozilla-central/rev/27caa5299f9f
Gecko Version          41.0a1
Device Name            hammerhead
Firmware(Release)      5.1
Firmware(Incremental)  eng.cltbld.20150616.193221
Firmware Date          Tue Jun 16 19:32:40 EDT 2015
Bootloader             HHZ12f


[6.Reproduction Frequency]: 
occasionally Recurrence,4/10

[7.TCID]: 
Free Test
(Reporter)

Comment 1

3 years ago
Created attachment 8623528 [details]
Bug video: 2058.3GP
(Reporter)

Updated

3 years ago
status-b2g-v2.2: --- → unaffected
status-b2g-master: --- → affected

Comment 2

2 years ago
v3.0 regression. Please find regression window.
Keywords: regression, regressionwindow-wanted

Updated

2 years ago
QA Contact: jthomas

Comment 3

2 years ago
I was unable to find a regression window for this issue. The repro rate seems to be more consistent with mid to late June builds. However I can still get it to occur as far back as Central Eng 20150601051840 yet the repro rate is about at 1/40. Moving any further back will result in a couple of previous bugs such as settings force closing due to OOM or the settings buttons will become stuck forcing the user to restart settings entirely.
QA Whiteboard: [QAnalyst-Triage?]
Flags: needinfo?(ktucker)
QA Contact: jthomas
Does this happen on 2.1 and 2.0?
QA Whiteboard: [QAnalyst-Triage?] → [QAnalyst-Triage-]
Flags: needinfo?(ktucker) → needinfo?(jthomas)

Comment 5

2 years ago
This issue does NOT occur on the Flame 2.1 and 2.0.

Result: User is able to back out of Select Keyboard successfully without entering a blank Settings screen.

Environmental Variables:
Device: Flame 2.1 KK Full flash 319mb
Build ID: 20150628001204
Gaia: f8b848c82d1ed589f7a1eb5cc099830c867ff1d4
Gecko: d3e432c4546a
Gonk: bd9cb3af2a0354577a6903917bc826489050b40d
Version: 34.0 (2.1)
Firmware Version: v18D-1
User Agent: Mozilla/5.0 (Mobile; rv:34.0) Gecko/34.0 Firefox/34.0

Environmental Variables:
Device: Flame 2.0 KK Full flash 319mb
BuildID: 20150629000206
Gaia: 5552bf529d3d6775a968942e9afa6c1d4037362c
Gecko: b11263ce4493
Gonk: bd9cb3af2a0354577a6903917bc826489050b40d
Version: 32.0 (2.0) 
Firmware Version: v18D-1
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0
QA Whiteboard: [QAnalyst-Triage-] → [QAnalyst-Triage?]
status-b2g-v2.0: --- → unaffected
status-b2g-v2.1: --- → unaffected
Flags: needinfo?(jthomas) → needinfo?(ktucker)
QA Whiteboard: [QAnalyst-Triage?] → [QAnalyst-Triage+]
Flags: needinfo?(ktucker)
Keywords: regressionwindow-wanted
You need to log in before you can comment on or make changes to this bug.