1175469 - [SmartCollections] keep loading and no results return from server

Status: RESOLVED WORKSFORME

(Firefox OS Graveyard :: Gaia::Everything.me, defect)

Description

[Hermes Cheng (inactive after July 27, 2015)]

When I use smart collection, it keeps loading and get no result. I believe it is a server side issue.

Comment 1

[Hermes Cheng (inactive after July 27, 2015)]

Finally, it returns "Connect to the internet to get apps for Games".

Comment 2

[Clément Lefèvre]

Maybe is it a dupe for https://bugzilla.mozilla.org/show_bug.cgi?id=1144557 ?

Comment 3

[Hermes Cheng (inactive after July 27, 2015)]

I am not sure. This issue does not result from OTA.
Naoki, could you help?

Comment 4

[Clément Lefèvre]

(In reply to Hermes Cheng[:hermescheng] from comment #3)
> I am not sure. This issue does not result from OTA.
> Naoki, could you help?

I guess OTA on the other bug is just because it happened while updating this way, but you get this bug too by flashing (I update my own Flame sometimes by OTA, sometimes by flashing, and by one way or the other, this bug is here, as also pointed out here: https://bugzilla.mozilla.org/show_bug.cgi?id=1168047

Comment 5

[Adam Alldredge [:AdamA][Inactive]]

I am seeing this today on Flame 3.0.

Environmental Variables:
Device: Flame 3.0 (Full Flash)
BuildID: 20150617010205
Gaia: 6271f932e1e918a35ee89f54288bd13385143a71
Gecko: d7c148c84594
Gonk: a4f6f31d1fe213ac935ca8ede7d05e47324101a4
Version: 41.0a1 (3.0) 
Firmware Version: v18D
User Agent: Mozilla/5.0 (Mobile; rv:41.0) Gecko/41.0 Firefox/41.0

Result:
Smart collection shows loading symbol but never loads

Comment 6

[Clément Lefèvre]

(In reply to Adam Alldredge [:AdamA] from comment #5)
> I am seeing this today on Flame 3.0.
>

But isn't it the same bug as https://bugzilla.mozilla.org/show_bug.cgi?id=1144557 ?

Comment 7

[Adam Alldredge [:AdamA][Inactive]]

I am seeing this issue in yesterdays Flame 3.0 build as well and it was working yesterday. This is probably a server side issue.

Comment 8

[Clément Lefèvre]

(In reply to Adam Alldredge [:AdamA] from comment #7)
> I am seeing this issue in yesterdays Flame 3.0 build as well and it was
> working yesterday. This is probably a server side issue.

I noticed the problem weeks ago, so it looks a bit surprising that you noticed it working yesterday.
Plus I will add that I still have an Open C running FxOS 1.3 and smart collections are working well on it at the same time.

Comment 9

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

Can you check to see if e.me disabled the server?

This isn't responding with the 3.0 mobile agent:
https://appsearch.services.mozilla.com/partners/1.0/Categories/list/?apiKey=79011a035b40ef3d7baeabc8f85b862f&deviceId=fxos-app://collection.gaiamobile.org/0a86621b-236e-42f3-8076-cda48f62e011&ctx={%22lc%22:%22en-US%22,%22tz%22:%22-5%22,%22v%22:%223.0.0.0-prerelease%22,%22dn%22:%22Xperia%20Z3%20Compact%20%28B2G%29%22,%22cr%22:%22AT&T%22,%22ct%22:%22wifi%22,%22mcc%22:%22310%22,%22mnc%22:%22410%22,%22sr%22:%22720x1280%22}&

Comment 10

[Justin Lazaro [:jlaz] (use needinfo)]

I'm not sure if the issue is intermittent, as I am able to load content from that URL, but not seeing anything wrong on our proxy at least

Comment 11

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

Seems to work for me again.  QAwanted to double check.

Comment 12

[Pi Wei Cheng [:piwei] (inactive)]

Attachment: logcat of issue on Flame 3.0

This issue reproduces on Flame 3.0. It loaded correctly for Social, but when I opened Games the loading icon just spin until it timed out and told me I needed internet connection. I then backed out and re-opened Games and it loaded immediately.

Attaching a logcat.

Tested on:
Device: Flame (KK, full flashed, 319MB)
BuildID: 20150618010201
Gaia: b404c41c5471c31610e64defb74ec066b411e724
Gecko: a3f280b6f8d5
Gonk: a4f6f31d1fe213ac935ca8ede7d05e47324101a4
Version: 41.0a1 (3.0) 
Firmware Version: v18D-1
User Agent: Mozilla/5.0 (Mobile; rv:41.0) Gecko/41.0 Firefox/41.0

Comment 13

[Adam Alldredge [:AdamA][Inactive]]

I am not seeing this issue occurring anymore in the latest flame build.

Device: Flame 3.0 (Full Flash)
BuildID: 20150619010205
Gaia: a0df9c367a68764bdcf2e2e1c4d27f0d6ee165b8
Gecko: 2694ff2ace6a
Gonk: a4f6f31d1fe213ac935ca8ede7d05e47324101a4
Version: 41.0a1 (3.0) 
Firmware Version: v18D
User Agent: Mozilla/5.0 (Mobile; rv:41.0) Gecko/41.0 Firefox/41.0

Comment 14

[Martijn Wargers (dead)]

According to bug 1176725, this is still not working reliably, so reopening.

Can someone take a look at this and take action to resolve this?

Comment 15

[Peter Bylenga [:PBylenga]]

The smoke case is loading content within a smart collection instead of adding a new collection like the automation test.  If still occurring can you open a new issue tracking the performance issue with adding new collections?  Will close this bug tracking the loading of content within a collection as worksforme.

Comment 16

[Martijn Wargers (dead)]

(In reply to Peter Bylenga [:PBylenga] from comment #15)
> The smoke case is loading content within a smart collection instead of
> adding a new collection like the automation test.  If still occurring can
> you open a new issue tracking the performance issue with adding new
> collections? 

Bug 1176725 is already covering this. I needinfo-ed Naoki on it.