Status

Firefox OS
Gaia::Feedback
RESOLVED FIXED
3 years ago
3 years ago

People

(Reporter: rina, Unassigned)

Tracking

({dogfood})

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [bzlite])

Attachments

(13 attachments)

123 bytes, application/octet-stream
Details
551 bytes, application/octet-stream
Details
1.64 KB, application/octet-stream
Details
16.43 KB, application/octet-stream
Details
16 bytes, application/octet-stream
Details
1.01 KB, application/octet-stream
Details
128.00 KB, application/octet-stream
Details
538 bytes, application/octet-stream
Details
286.36 KB, application/octet-stream
Details
6.43 KB, application/octet-stream
Details
9.86 KB, application/octet-stream
Details
6.14 KB, application/octet-stream
Details
46.99 KB, image/png
Details
(Reporter)

Description

3 years ago
User-Agent: Mozilla/5.0 (Mobile; rv:41.0) Gecko/41.0 Firefox/41.0

Download failure
(Reporter)

Comment 1

3 years ago
Created attachment 8625942 [details]
proc-version.log
(Reporter)

Comment 2

3 years ago
Created attachment 8625943 [details]
system-b2g-application.ini
(Reporter)

Comment 3

3 years ago
Created attachment 8625944 [details]
proc-vmstat.log
(Reporter)

Comment 4

3 years ago
Created attachment 8625945 [details]
proc-vmallocinfo.log
(Reporter)

Comment 5

3 years ago
Created attachment 8625946 [details]
proc-uptime.log
(Reporter)

Comment 6

3 years ago
Created attachment 8625947 [details]
proc-meminfo.log
(Reporter)

Comment 7

3 years ago
Created attachment 8625948 [details]
proc-kmsg.log
(Reporter)

Comment 8

3 years ago
Created attachment 8625949 [details]
proc-cmdline.log
(Reporter)

Comment 9

3 years ago
Created attachment 8625950 [details]
dev-log-main.log
(Reporter)

Comment 10

3 years ago
Created attachment 8625951 [details]
dev-log-radio.log
(Reporter)

Comment 11

3 years ago
Created attachment 8625952 [details]
properties.log
(Reporter)

Comment 12

3 years ago
Created attachment 8625953 [details]
dev-log-system.log
(Reporter)

Comment 13

3 years ago
Created attachment 8625954 [details]
screenshot.png
Based on the screenshot and some references in the main log, I think the issue here was that your device wasn't connected to a network at the time, so it wasn't able to download the WhatsApp midlet.  If you try again after connecting your device to a network (f.e. a wifi network, which your device appears to have been seeking at the time), it should work.

That being said, the app should detect that the device is offline and display a better error message in that case, something like: Can't download WhatsApp because your device is offline.  Please connect it to a network and try again.
(Reporter)

Updated

3 years ago
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → FIXED
(In reply to Myk Melez [:myk] [@mykmelez] from comment #14)
> That being said, the app should detect that the device is offline and
> display a better error message in that case, something like: Can't download
> WhatsApp because your device is offline.  Please connect it to a network and
> try again.

I filed https://github.com/mozilla/pluotsorbet/issues/1691 to improve the error message.
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