1178065 - firefox does not load after mac book battery drained

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[liam umar]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_3) AppleWebKit/600.6.3 (KHTML, like Gecko) Version/8.0.6 Safari/600.6.3

Steps to reproduce:

 - Browsing some sites on firefox (with Flash and HTML5 video)
 - Left the MacBook Pro (2012) without power plugged in
 - The battery drained and the notebook went to sleep
 - Plugged the power and turned on the MBP
 - Opened firefox.



Actual results:

 - Firefox doesn't load - only white screen shows. 
 - Tried to open the browser with add-ons disabled - still nothing happens.
 - Tried to kill and re-open; restarting notebook
 - after multiple times (not sure how) firefox starts to work again
 - This happened at least three times
 - When it starts to work a screen with "This is embarrassing etc. was shown for about:blank"



Expected results:

 - Firefox should have opened without any issue after plugging in the power

Comment 1

[Paul Oiegas [:poiegas], PM for Ecosystem QA (OMC, New Tab, Contextual, Nimbus, Experiments), Services QA (VPN, FxA/Subplat, Relay, Monitor), WebCompat QA, and Solo QA teams)]

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:47.0) Gecko/20100101 Firefox/47.0

Hi Liam

I have tried to reproduce this issue using latest Firefox release (44.0.2) and latest Nightly (47.0a1-20160215030213) but had no luck. On my MacBook Pro 13" retina (early 2015), I have opened Firefox and left it playing YouTube videos until depleted the battery and suspended (a few other pages opened in background too). Connected the charger and the browser resumed from exactly the same spot, even the video continued from where it left. Also, tried the same steps with minimized browser, with closed browser and with remember tabs from previous session option. Each time the browser correctly started/resumed and displayed either the homepage or the tabs from previous session.

Are you still experiencing this issue ? If yes, can you please retest this with the latest Firefox release and latest Nightly build (https://nightly.mozilla.org/) and report back the results ?
When doing this, please use a fresh new Firefox profile and maybe even safe mode so we can exclude any custom settings applied that could cause this to occur (https://goo.gl/PNe90E).


Thanks,
Paul

Comment 2

[Paul Oiegas [:poiegas], PM for Ecosystem QA (OMC, New Tab, Contextual, Nimbus, Experiments), Services QA (VPN, FxA/Subplat, Relay, Monitor), WebCompat QA, and Solo QA teams)]

Considering the fact that I cannot reproduce this and the fact that the reporter did not answered to my request until now, I will mark this as Resolved-Worksforme.

If anyone can still reproduce it, feel free to reopen the issue and provide more information.