Closed Bug 1181620 Opened 11 years ago Closed 11 years ago

Can't log into vidyo: "login timed out"

Categories

(Infrastructure & Operations Graveyard :: AVOps: Vidyo, task)

Product:
Infrastructure & Operations Graveyard
Component:
AVOps: Vidyo
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: wbamberg, Unassigned)

Details

I've just reinstalled OS X (Yosemite) on my laptop, reinstalled Vidyo Desktop (3.3.0, from the link in intranet.mozilla.org/Vidyo). I'm entering "https://v.mozilla.com" as the portal, and my LDAP login, then trying to connect. It says "Connecting to the VidyoPortal..." for a while, then "Login timed out. Please try again". For a while I also got "Error: Server is out of licenses" occasionally.
Sorry for the inconvenience, we have AV tickets entered in ServiceNow. Please use the link to enter you request for support. https://mozilla.service-now.com/navpage.do
Updated license file on the portal.
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → FIXED
I still can't log into Vidyo. I spoke to hlangi on Thursday, and he suggested resetting my identity on the server (or something). After this, I now get "Invalid Username/Password or the user account in disabled".
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Resolved during testing the other day. I'll update the service now with logs recap.
Status: REOPENED → RESOLVED
Closed: 11 years ago → 11 years ago
Resolution: --- → FIXED
Product: Audio/Visual Infrastructure → Infrastructure & Operations
Product: Infrastructure & Operations → Infrastructure & Operations Graveyard
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