Closed Bug 1182605 Opened 5 years ago Closed 5 years ago

[Netflix] error F7381-1203: Nightly no longer shows "Enable DRM" info bar when playing a video with DRM disabled

Categories

(Core :: Audio/Video, defect, P1)

x86_64
Windows
defect

Tracking

()

RESOLVED INVALID
Tracking Status
firefox40 --- unaffected
firefox41 --- unaffected
firefox42 --- affected

People

(Reporter: cpeterson, Unassigned)

References

(Blocks 2 open bugs)

Details

(Keywords: regression)

STR:
1. Play an EME video on Netflix.
2. Uncheck the "Play DRM Content" checkbox to disable EME.
3. As expected, the video will stop with the following error message:

  Whoops, something went wrong...
  Unexpected Error
  There was an unexpected error. Please reload the page and try again.
  Error Code: F7361-1253

4. Reload the page as instructed.

RESULT:

In Beta 40, reloading the page shows the "Enable DRM" info bar as expected, but in Nightly 42, reloading the page does not show the info bar and reports Netflix Error Code: F7381-1203 (i.e. "Source buffer error event was fired"?).

Enabling "Play DRM Content" in about:preferences#content and then reloading the Netflix page sometimes restarts the video as expected in Nightly 42.
cpearce, this looks like a regression in Nightly 42. I can reproduce in Nightly 42 whether e10s enabled or disabled. I can't reproduce in Aurora 41 or Beta 40.
Flags: needinfo?(cpearce)
Curiously, I can reproduce this on Windows 10 (x64) but not Windows 8.1 (x64).
OS: Unspecified → Windows 10
Hardware: Unspecified → x86_64
Are there any errors in the browser console when this happens?
Flags: needinfo?(cpeterson)
The Netflix player seems to have changed. The bug I originally reported is no longer reproducible. When I now disable DRM while a video is playing and then reload the page as instructed, the "Enable DRM" info bar flashes momentarily but then Netflix quickly falls back to Silverlight (on both Windows 8.1 and 10).

However, if Netflix falls back to Silverlight so quickly, the user will get stuck with Silverlight because they weren't told to reenable DRM. But that's a separate UX issue.

I see the following messages in the browser console, but I see them in both Windows 8.1 and 10:

Media resource mediasource:http://www.netflix.com/4244880c-d879-45c6-8051-7bcd1a008c2a could not be decoded. 393317
in expediteSecureStop wwwplayer-3.0000.043.051.js:977
Status: NEW → RESOLVED
Closed: 5 years ago
Flags: needinfo?(cpeterson)
Flags: needinfo?(cpearce)
OS: Windows 10 → Windows
Resolution: --- → INVALID
Blocks: 1184721
Blocks: 1184785
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