1183169 - Browser windows completely or partially black in Firefox 39

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[Stefan]

Attachment: FirefoxBlackPage.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:39.0) Gecko/20100101 Firefox/39.0
Build ID: 20150630154324

Steps to reproduce:

Open the Firefox Home Page and resize the window.


Actual results:

Most of the window turns black - window needs to be resized again for the black to disappear.
See screen shot at www.zweigmedia.com/FirefoxBlackPage.png
Mac OS 10.8.5 on IMac Graphics card: AMD Radeon HD 6770M 512 MB 
Note that "Use hardware acceleration where available" is disabled due to previous problems with grey boxes appearing over content.


Expected results:

Nothing

Comment 1

[Marco Bonardo [:mak] (Away 10-21 August)]

Could you please attach a log from about:support page to this bug report.

Comment 2

[Stefan]

Started in safe mode - same problem.

Text of log follows:

Application Basics
------------------

Name: Firefox
Version: 39.0
Build ID: 20150630154324
Update Channel: release
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:39.0) Gecko/20100101 Firefox/39.0
Multiprocess Windows: 0/4 (default: false)

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Adblock Plus
Version: 2.6.9.1-signed
Enabled: false
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adobe Acrobat - Create PDF
Version: 1.1
Enabled: false
ID: [e-mail]

Name: CacheToggle
Version: 0.6.1-signed
Enabled: false
ID: [e-mail]

Name: Default Full Zoom Level
Version: 7.5.1-signed
Enabled: false
ID: {D9A7CBEC-DE1A-444f-A092-844461596C4D}

Name: Lightbeam
Version: 1.2.1.1-signed
Enabled: false
ID: jid1-F9UJ2thwoAm5gQ@jetpack

Name: The Addon Bar (restored)
Version: 3.2.1-signed
Enabled: false
ID: the-addon-bar@GeekInTraining-GiT

Name: Zoom Page
Version: 13.7
Enabled: false
ID: zoompage@DW-dev

Graphics
--------

Asynchronous Pan/Zoom: none
Device ID: 0x6740
GPU Accelerated Windows: 0/4 Basic (OMTC)
Vendor ID: 0x1002
windowLayerManagerRemote: true
AzureCanvasBackend: quartz
AzureContentBackend: quartz
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.search.suggest.enabled: false
browser.sessionstore.upgradeBackup.latestBuildID: 20150630154324
browser.startup.homepage_override.buildID: 20150630154324
browser.startup.homepage_override.mstone: 39.0
browser.urlbar.suggest.bookmark: false
browser.zoom.full: false
dom.disable_open_during_load: false
dom.mozApps.used: true
extensions.lastAppVersion: 39.0
font.internaluseonly.changed: true
gfx.blacklist.direct2d: 3
gfx.blacklist.layers.direct3d9: 3
gfx.blacklist.webgl.msaa: 4
layers.acceleration.disabled: true
media.gmp-gmpopenh264.lastUpdate: 1431968072
media.gmp-gmpopenh264.version: 1.4
media.gmp-manager.buildID: 20150630154324
media.gmp-manager.lastCheck: 1436920318
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1436801123
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.print_bgcolor: true
print.print_bgimages: true
print.print_colorspace:
print.print_command:
print.print_downloadfonts: false
print.print_duplex: 1073741824
print.print_evenpages: true
print.print_footercenter: &P
print.print_footerleft:
print.print_footerright:
print.print_headerleft:
print.print_headerright:
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name:
print.print_paper_size_type: 1
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_plex_name:
print.print_resolution: 0
print.print_resolution_name:
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 20
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 20
privacy.cpd.cookies: false
privacy.cpd.downloads: false
privacy.cpd.formdata: false
privacy.cpd.history: false
privacy.cpd.offlineApps: true
privacy.cpd.sessions: false
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
security.fileuri.strict_origin_policy: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1436711045

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.8
Version in use: 4.10.8

NSS
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC

NSSSMIME
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC

NSSSSL
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC

NSSUTIL
Expected minimum version: 3.19.2
Version in use: 3.19.2

Experimental Features
---------------------

Comment 3

[David Anderson [:dvander] - inactive, e-mail if emergency]

(In reply to Stefan from comment #0)
> Created attachment 8632863 [details]
> FirefoxBlackPage.png
> 
> User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:39.0)
> Gecko/20100101 Firefox/39.0
> Build ID: 20150630154324
> 
> Steps to reproduce:
> 
> Open the Firefox Home Page and resize the window.
> 
> 
> Actual results:
> 
> Most of the window turns black - window needs to be resized again for the
> black to disappear.
> See screen shot at www.zweigmedia.com/FirefoxBlackPage.png
> Mac OS 10.8.5 on IMac Graphics card: AMD Radeon HD 6770M 512 MB 
> Note that "Use hardware acceleration where available" is disabled due to
> previous problems with grey boxes appearing over content.
> 
> 
> Expected results:
> 
> Nothing

Stefan, could you paste the Graphics section of about:support ?

Comment 4

[Stefan]

Graphics
Asynchronous Pan/Zoom	none
Device ID	0x6740
GPU Accelerated Windows	0/3 Basic (OMTC)
Vendor ID	0x1002
windowLayerManagerRemote	true
AzureCanvasBackend	quartz
AzureContentBackend	quartz
AzureFallbackCanvasBackend	none
AzureSkiaAccelerated	0

Comment 5

[David Anderson [:dvander] - inactive, e-mail if emergency]

Stefan, do you have layers.acceleration.enabled set to false in about:config? Or are you running in safe mode?

Comment 6

[Stefan]

Aha! Setting layers.acceleration.disabled back to false seems to solve the issue for me!

I had previously set layers.acceleration.disabled to "true" because, starting several versions ago, dark grey boxes were temporarily appearing on top of content in random places and disabling layers acceleration solved that issue (see my original report of this bug where I mentioned that fact). However, starting with FF 39, it looks like that setting created this new issue. 

At this point, with layers.acceleration.disabled = true, I no longer see those dark grey boxes either (so far!) so everything is good.  

Thank you!

Comment 7

[David Anderson [:dvander] - inactive, e-mail if emergency]

(In reply to Stefan from comment #6)
> Aha! Setting layers.acceleration.disabled back to false seems to solve the
> issue for me!
> 
> I had previously set layers.acceleration.disabled to "true" because,
> starting several versions ago, dark grey boxes were temporarily appearing on
> top of content in random places and disabling layers acceleration solved
> that issue (see my original report of this bug where I mentioned that fact).
> However, starting with FF 39, it looks like that setting created this new
> issue. 
> 
> At this point, with layers.acceleration.disabled = true, I no longer see
> those dark grey boxes either (so far!) so everything is good.  
> 
> Thank you!

Glad to hear it's working now. Indeed, disabling that pref is currently not working on OS X. You should get better performance with it on anyway :)