Added contacts sometimes disappear on restarting Thunderbird

UNCONFIRMED
Unassigned

Status

Thunderbird
Address Book
UNCONFIRMED
3 years ago
3 years ago

People

(Reporter: Tim Passingham, Unassigned)

Tracking

({steps-wanted})

31 Branch
steps-wanted

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/43.0.2357.130 Chrome/43.0.2357.130 Safari/537.36

Steps to reproduce:

Add a few contacts to one of my Address Books (I have several).

Running ubuntu 14.04, Thunderbird 31.7.0


Actual results:

All seems OK.  I can close the Address Book tab, re-open it, and the contacts are still there.  However, on restarting Thunderbird they are not there any more.  The abook.mab file modified date/time is correct.


Expected results:

I expect the contacts to be in the Address Book.  It almost always is, but sometimes, for reasons unknown, it isn't.  I have had this occasional problem on and off for some time.  There's an easy fix, which is to create a new Address Book, copy all the contacts from the offending book to it, delete the old book and rename the new book to the same name as the old one.  Adding new contacts to this new book works fine, until is goes wrong again.

There is, unfortunately, no 100% reproducible way of demonstrating this, since the problem only surfaces occasionally.

Updated

3 years ago
Component: Untriaged → Address Book

Comment 1

3 years ago
Are you using mailing lists (a feature of TB's AB where you can group several addresses into one mailing list)?

Comment 2

3 years ago
We do need reproducible steps for this, otherwise nothing we can do, and it's the first time seeing this so it doesn't seem to occur for everyone...
(Reporter)

Comment 3

3 years ago
No, I'm not.
(Reporter)

Comment 4

3 years ago
I can't provide reproducible steps since it only happens occasionally.  There must be some form of timing or specific system status that causes it, but I just cannot tell what this is.

I have one specific question.  How can it be that when this occurs the new contacts display correctly when thunderbird is running, but disappear if it is stopped and restarted?

Comment 5

3 years ago
Did this happen prior to version 31?
Is the Thunderbird profile on a local drive?  Or is it on a network drive?
Flags: needinfo?(tim)
Keywords: steps-wanted
(Reporter)

Comment 6

3 years ago
(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #5)
> Did this happen prior to version 31?
Yes, occasionally. I have now updated to "http://ppa.launchpad.net/mozillateam/thunderbird-next/ubuntu", giving me version 38.0.  I'll report if the problem re-occurs.
> Is the Thunderbird profile on a local drive?  Or is it on a network drive?
All local.
Flags: needinfo?(tim)
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