1183611 - Firefox 39/OS X 10.8.5. Since at least Firefox 38, maybe earlier, can't download from support.apple.com. Download icon is missing, replaced by placeholder "Download icon."

Status: UNCONFIRMED

(Toolkit :: Downloads API, defect)

Description

[buggmozz]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:39.0) Gecko/20100101 Firefox/39.0
Build ID: 20150630154324

Steps to reproduce:

Tried to download a file from support.apple.com  E.g. https://support.apple.com/kb/DL1399?locale=en_US

Happens with any DL from support.apple.com 


Actual results:

Tried to download a file from support.apple.com  E.g. https://support.apple.com/kb/DL1399?locale=en_US
Tested with latest Chrome and Safari 6.2.7, where it does work, and in Chrome seeing various scripts (using script blocker there) from https://km.support.apple.com/static_resources/js/ which do not appear with NoScript. Have already investigated and discovered that this is not an issue related to NoScript. Please see https://forums.informaction.com/viewtopic.php?f=7&t=20969


Expected results:

Download icon would have appeared to initiate download.

Comment 1

[Kohei Yoshino]

I can reproduce the issue when Cookies are disabled. Anyway I don't think this is a Firefox bug.

Comment 2

[buggmozz]

Re. Comment #1 from Kohei Yoshino [:kohei] <[e-mail]> 2015-07-14 06:18:47 PDT ---
I can reproduce the issue when Cookies are disabled. Anyway I don't think this
is a Firefox bug.


My cookies are NOT disabled when this occurs. Seeing all Apple cookies.

Comment 3

[buggmozz]

Just tested in Safe Mode. Same thing happens.

Comment 4

[Mike Hoye [:mhoye]]

Do you have any download managers or other addons installed? Can you reproduce this with all addons disabled?

Comment 5

[buggmozz]

"Do you have any download managers or other addons installed? Can you reproduce this with all addons disabled?"

Already stated that I can reproduce this in Safe Mode.

Are people who are checking this out testing from OS X, preferably 10.8, but should be happening everywhere?

Comment 6

[buggmozz]

Is anyone working on this, or is it just being completely ignored? Still doing this in FF 40. Would be nice to be able to get Apple DLs via FF again.

Comment 7

[Mike Hoye [:mhoye]]

I'm not ignoring it, but I certainly can't reproduce it with the same browser you're using (though not on 10.8) - Downloading that apple update .DMG works fine here.

Can you try opening up your browser console when you do this - It's under tools -> web developer -> browser console   - and see if there's any information in there about errors?

Comment 8

[buggmozz]

Glad to hear you're still looking into it. Thought it might be Sophos, but disabled all its components and the problem persists. 

Here's everything from the browser console after going to https://support.apple.com/kb/DL1399?locale=en_US


[CustomizableUI] Custom widget with id loop-button does not return a valid node CustomizableUI.jsm:166
downloadable font: download not allowed (font-family: "Myriad Set Pro" style:normal weight:normal stretch:normal src index:1): content blocked source: https://www.apple.com/wss/fonts/Myriad-Set-Pro/v1/myriad-set-pro_text.woff fonts:31:12
downloadable font: download not allowed (font-family: "Myriad Set Pro" style:normal weight:normal stretch:normal src index:2): content blocked source: https://www.apple.com/wss/fonts/Myriad-Set-Pro/v1/myriad-set-pro_text.ttf fonts:31:12
Blocked loading mixed active content "http://www.apple.com/shop/404_wo"[Learn More] DL1399
TypeError: localStorage is null ACUtil.js:1:15202
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://www.apple.com/us/shop/bag/status?apikey=S2A49YFKJF2JAT22K. (Reason: CORS header 'Access-Control-Allow-Origin' missing). <unknown>
support.apple.com : server does not support RFC 5746, see CVE-2009-3555 <unknown>
downloadable font: Layout: DFLT table doesn't satisfy the spec. for script tag TLFD (font-family: "Myriad Set Pro" style:normal weight:normal stretch:normal src index:1) source: https://www.apple.com/wss/fonts/Myriad-Set-Pro/v1/myriad-set-pro_text.woff fonts:31:12
downloadable font: Layout: Failed to parse script table 0 (font-family: "Myriad Set Pro" style:normal weight:normal stretch:normal src index:1) source: https://www.apple.com/wss/fonts/Myriad-Set-Pro/v1/myriad-set-pro_text.woff fonts:31:12
downloadable font: GSUB: Failed to parse script list table, table discarded (font-family: "Myriad Set Pro" style:normal weight:normal stretch:normal src index:1) source: https://www.apple.com/wss/fonts/Myriad-Set-Pro/v1/myriad-set-pro_text.woff fonts:31:12
TypeError: localStorage is null ACUtil.js:1:15202
DEPRECATION WARNING: FUEL is deprecated, you should use the add-on SDK instead.
You may find more details about this deprecation at: https://developer.mozilla.org/Add-ons/SDK/
jar:file:///Applications/Firefox.app/Contents/Resources/browser/omni.ja!/components/fuelApplication.js 1458 Application
jar:file:///Applications/Firefox.app/Contents/Resources/browser/omni.ja!/components/fuelApplication.js 726 af_ci
chrome://formhistory/content/utils/FhcDbHandler.js 2870 FhcDbHandler.prototype._hasCheckedCleanupDB
chrome://formhistory/content/utils/FhcDbHandler.js 2789 FhcDbHandler.prototype._getDbCleanupConnection
chrome://formhistory/content/utils/FhcDbHandler.js 1904 FhcDbHandler.prototype.deleteMultilineItemsOlder
chrome://formhistory/content/overlay/FhcFormSaveOverlay.js 476 FhcFormSaveOverlay._handleMaintenanceEvent
chrome://formhistory/content/overlay/FhcFormSaveOverlay.js 437 FhcFormSaveOverlay.handleEvents
chrome://formhistory/content/overlay/FhcFormSaveOverlay.js 109 FhcFormSaveOverlay._initEventTimer/timerEvent.observe
null 0 null
 Deprecated.jsm:79:0
TypeError: invalid 'instanceof' operand scc[j] ClearClickHandler.js:278:5
TypeError: aRequestOrigin is null policy.js:94:4

Comment 9

[buggmozz]

Forgot to mention, cleared cache before trying this download.

Comment 10

[buggmozz]

Sorry for wasting anyone's time: It's not a bug after all. Just created a new profile and I am now getting the proper download icon from Apple. Profile must have been corrupted.