1185386 - Thunderbird 38.1.0 slow and crashes (graphics display driver reset) if HWA is enabled. "Display driver stopped responding and has successfully recovered" error in Windows 8.1 NVIDIA GTX 760M

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[ROGER DAWSON]

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
Build ID: 20150630154324

Steps to reproduce:

JUST USING AS USUAL... CRASHES FREQUENTLY... SLOW, VERY SLOW SCROLLING ON MESSAGES!  ALL THIS AFTER IT UPDATED RECENTLY TO 38.1.0


Actual results:

CRASHING FREQUENTLY NOW... I GET "DISPLAY DRIVER STOPPED RESPONDING..." ERROR ON WINDOWS 8.1 I7 LAPTOP WITH NVIDIA GTX 760M.
MORE DETAILS...... THE ERROR SAYS: "DISPLAY DRIVER NVIDIA WINDOWS KERNEL MODE DRIVER, VERSION 347.52 STOPPED RESPONDING AND HAS SUCCESSFULLY RECOVERED."


Expected results:

IT SHOULD WORK NORMAL LIKE IT DID A DAY OR SO AGO!

Comment 1

[Wayne Mery (:wsmwk)]

Please attach to this bug report a screen shot of what you are seeing.

Also, what happens if you disable acceleraton at tools | opitons | advanced | general??

Comment 2

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/reply/question/etc.)]

tip - if you're using drivers newer than 347.88 on some NVIDIA GPUs, the results can be crashy

Comment 3

[ROGER DAWSON]

Attachment: PIC OF THE NVIDIA ERROR

Comment 4

[ROGER DAWSON]

HI WAYNE... I THINK YOU'RE SUGGESTION OF: disable acceleraton at tools | opitons | advanced | general  MAY BE WORKING!  I HAVE ATTACHED A PIC OF THE NVIDIA CRASH AS AN ATTACHMENT ON THIS REPORT.

Comment 5

[ROGER DAWSON]

(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #1)
> Please attach to this bug report a screen shot of what you are seeing.
> 
> Also, what happens if you disable acceleraton at tools | opitons | advanced
> | general??

HI WAYNE... I THINK YOU'RE SUGGESTION OF: disable acceleraton at tools | opitons | advanced | general  MAY BE WORKING!  I HAVE ATTACHED A PIC OF THE NVIDIA CRASH AS AN ATTACHMENT ON THIS REPORT.

Comment 6

[ROGER DAWSON]

(In reply to Virtual_ManPL [:Virtual] from comment #2)
> tip - if you're using drivers newer than 347.88 on some NVIDIA GPUs, the
> results can be crashy

WELL THEN... SOMEBODY SHOULD FIX THAT!

Comment 7

[Wayne Mery (:wsmwk)]

Please turn off your caps lock. All caps makes it hard to read your comments.

(In reply to ROGER DAWSON from comment #6)
> (In reply to Virtual_ManPL [:Virtual] from comment #2)
> > tip - if you're using drivers newer than 347.88 on some NVIDIA GPUs, the
> > results can be crashy
> 
> WELL THEN... SOMEBODY SHOULD FIX THAT!

That would likely be the domain of NVIDIA, not mozilla.
And, to cite the full text of the error
 "Display driver stopped responding and has successfully recovered"

Comment 8

[ROGER DAWSON]

(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #7)
> Please turn off your caps lock. All caps makes it hard to read your comments.
> 
> (In reply to ROGER DAWSON from comment #6)
> > (In reply to Virtual_ManPL [:Virtual] from comment #2)
> > > tip - if you're using drivers newer than 347.88 on some NVIDIA GPUs, the
> > > results can be crashy
> > 
> > WELL THEN... SOMEBODY SHOULD FIX THAT!
> 
> That would likely be the domain of NVIDIA, not mozilla.
> And, to cite the full text of the error
>  "Display driver stopped responding and has successfully recovered"

OK, thanks Wayne... I'm still thinkin' it's mozilla at fault since this problem started with their latest release and nothing else on my PC has ever triggered a GPU error like thunderbird has (and repeatedly) until I implemented you suggestion! It has not crashed since....

AS REGARDS MY USE OF CAPS... I'M AN OLD ENGINEER AND IT'S EASIER FOR ME TO SEE AND TYPE THIS WAY ;-)

Comment 9

[Wayne Mery (:wsmwk)]

Roger,
Do you still see this problem if you enable HWA with a current version of Thunderbird?
Much has changed in the last 18 months. https://mzl.la/2iVjQhi