1185835 - new version does not allow to go to the messages window, so can't read or see messages

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[philipon]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:39.0) Gecko/20100101 Firefox/39.0
Build ID: 20150630154324

Steps to reproduce:

allowed the new version (38.1.0) to be installed yesterday. This was done this morning when I started my computer. I use a Macinstosh with OS 10.6.8


Actual results:

I can't go past the general window of Thunderbird. I have no access to the messages window. I can't read new messages, can't go to archives folders. In short, I can't use Thunderbird at all and I lost my archives (at least, i can't access them)


Expected results:

Thunderbird should have openend, as usual, the messages/file working window and allow me to work...

Comment 1

[philipon]

is there any way to find a clean preceeeding version (31.7) of Thunderbird and revert to it?

Comment 2

[Wayne Mery (:wsmwk)]

What happens if you start Thunderbird in safe mode per https://support.mozilla.org/en-US/kb/safe-mode ?
And, please post a screen shot using "Add an attachment".

Comment 3

[philipon]

Attachment: Capture d’écran 2015-07-21 à 16.19.11.png

Comment 4

[philipon]

(In reply to philipon from comment #1)
> is there any way to find a clean preceeeding version (31.7) of Thunderbird
> and revert to it?

(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #2)
> What happens if you start Thunderbird in safe mode per
> https://support.mozilla.org/en-US/kb/safe-mode ?
> And, please post a screen shot using "Add an attachment".

I already tried this. Did it again and it didn't work, again.I attached a creen shot: you'll see the "welcome" window i'm stuck in

Comment 5

[Wayne Mery (:wsmwk)]

attachment 8636577 [details] looks familiar but I can't place it.
> Capture d’écran 2015-07-21 à 16.19.11.png


> is there any way to find a clean preceeeding version (31.7) of Thunderbird
> and revert to it?

https://ftp.mozilla.org/pub/mozilla.org/thunderbird/releases/31.7.0/win32/en-US/

Comment 6

[philipon]

(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #5)
> attachment 8636577 [details] looks familiar but I can't place it.
> > Capture d’écran 2015-07-21 à 16.19.11.png
> 
> 
> > is there any way to find a clean preceeeding version (31.7) of Thunderbird
> > and revert to it?
> 
> https://ftp.mozilla.org/pub/mozilla.org/thunderbird/releases/31.7.0/win32/en-
> US/

Thank you. Already reverted to 31.7 two days ago with another source. I have to work, you know. Will never  upgrade Tbird again. If it fails, i will turn to another soft. Consider case closed. Not here for fiddling with computers but work

Comment 7

[philipon]

please close as UNRESOLVED

Comment 8

[Matt]

The only issues I have seen in support on this sort of approach fall into two categories.

1. Safe mode made things work because they had an add-on that was not compatible with V38.

2.  Safe mode made things work,  but hardware acceleration caused an issue.

@philipon,  you have filed a bug.  Downgrading to a previous version is not grounds to close it.  If you do not work with us,  this bug may remain open for a decade unless someone bites the bullet and simply closes it as works for me.  Personally I hate to see that as no one ever then knows if there was a bug or not.  Wile I doubt there is a bug.  There is no evidence to indicate that one does or noes not exist.

Comment 9

[Matt]

(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #5)
> attachment 8636577 [details] looks familiar but I can't place it.
> > Capture d’écran 2015-07-21 à 16.19.11.png
> 
Looks like what happens when an incompatible folder add-on is present. (Manually sort folders springs to mind).  Or the foldertree.json is corrupt.

Comment 10

[philipon]

(In reply to Matt from comment #8)
> The only issues I have seen in support on this sort of approach fall into
> two categories.
> 
> 1. Safe mode made things work because they had an add-on that was not
> compatible with V38.
> 
> 2.  Safe mode made things work,  but hardware acceleration caused an issue.
> 
> @philipon,  you have filed a bug.  Downgrading to a previous version is not
> grounds to close it.  If you do not work with us,  this bug may remain open
> for a decade unless someone bites the bullet and simply closes it as works
> for me.  Personally I hate to see that as no one ever then knows if there
> was a bug or not.  Wile I doubt there is a bug.  There is no evidence to
> indicate that one does or noes not exist.

I understand your point, but I scraped the V38 and will not reinstall it now : I have four weeks of urgent work before me. May be i'll try to update and see what happens by the end of august. I'll warn you then.

Comment 11

[Wayne Mery (:wsmwk)]

(In reply to Matt from comment #9)
> (In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #5)
> > attachment 8636577 [details] looks familiar but I can't place it.
> > > Capture d’écran 2015-07-21 à 16.19.11.png
> > 
> Looks like what happens when an incompatible folder add-on is present.
> (Manually sort folders springs to mind).  Or the foldertree.json is corrupt.

Indeed. 

And I do wish the UI would have an indicator confirming that Safe Mode is being used, don't you? 

> May be i'll try to update and see what happens by the end of august. 

at that time, we'll be glad to have more information. For now, we'll resolve this as incomplete