Thunderbird 38.1.0 hängt reproduzierbar nach "Abrufen" - hangs getting new mail. WFM in 38.2.0

RESOLVED WORKSFORME

Status

Thunderbird
Untriaged
--
major
RESOLVED WORKSFORME
2 years ago
2 years ago

People

(Reporter: Wilfried Tettweiler, Unassigned)

Tracking

({perf})

38 Branch

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

2 years ago
Created attachment 8636788 [details]
err15202.txt

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:39.0) Gecko/20100101 Firefox/39.0
Build ID: 20150630154324

Steps to reproduce:

Upgrade to 38.1.0, Abrufen

Habe wieder auf 31.7.0 downgegradet, nun geht wieder alles problemlos!


Actual results:

E-Mails werden abgerufen, dann steht der Prozessor (Tastatur und Maus tot, NumLock-Led geht nicht mehr an/aus) siehe auch Ereignisanzeige in der angehängten Datei: beide Male 21.07.2015 22:13:45 und 21.07.2015 20:10:58 habe ich nach Neustert Thunderbird aufgerufen und versucht, von zwei verschiedenen Providern Mails abzurufen. Ich kann auch Fotos senden.

Comment 1

2 years ago
Does it happen in safe mode?
See https://support.mozilla.org/kb/safe-mode
Flags: needinfo?(Wilfried.Tettweiler)

Updated

2 years ago
Whiteboard: [closeme 2015-08-10]
(Reporter)

Comment 2

2 years ago
(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #1)
> Does it happen in safe mode?
> See https://support.mozilla.org/kb/safe-mode

upgraded to 38.1.0 again -> same behavior
running in Safe Mode -> Abrufen works fine
Flags: needinfo?(Wilfried.Tettweiler)
(Reporter)

Comment 3

2 years ago
after next Start (no Safe Mode): hang-up while "Abrufen" as before
downgrade to 31.7.0 again: all is working good!

Comment 4

2 years ago
(In reply to Wilfried Tettweiler from comment #2)
> (In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #1)
> > Does it happen in safe mode?
> > See https://support.mozilla.org/kb/safe-mode
> 
> upgraded to 38.1.0 again -> same behavior
> running in Safe Mode -> Abrufen works fine

This indicates either an addon or theme is causing the problem at tools | addons, or hardware acceleration (HWA) at tools | options | advanced general

Please determine which addon or HWA and post to let us know.
Flags: needinfo?(Wilfried.Tettweiler)

Comment 5

2 years ago
Please update to version 38.2.0.
Is it better?
Whiteboard: [closeme 2015-08-10] → [closeme 2015-08-20]
(Reporter)

Comment 6

2 years ago
Update done, seems to work now!
Many Thanks!
Flags: needinfo?(Wilfried.Tettweiler)

Updated

2 years ago
Severity: normal → major
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Keywords: perf
Resolution: --- → WORKSFORME
Summary: Thunderbird 38.1.0 hängt reproduzierbar nach "Abrufen" → Thunderbird 38.1.0 hängt reproduzierbar nach "Abrufen" - hangs getting new mail. WFM in 38.2.0
Whiteboard: [closeme 2015-08-20]
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