Some antiviruses interfering with HTTPS on Firefox (and maybe also on other browsers) on Windows

RESOLVED DUPLICATE of bug 1187534

Status

()

Firefox
Untriaged
RESOLVED DUPLICATE of bug 1187534
3 years ago
3 years ago

People

(Reporter: Mauricio Navarro Miranda, Unassigned)

Tracking

41 Branch
All
Windows 8
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

3 years ago
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20150724004006

Steps to reproduce:

I have seen this issue at least tree times on the last week.

Some antiviruses seem to cause issues with HTTPS traffic on Firefox and also other browsers (IE) in Windows.

1. Have Windows Installed.
2. Have any Firefox version installed on your Windows.
3. Have Avast! or Kaspersky installed.
4. Have Antivirus "HTTPS Scanning" tool enabled.
5. Try to enter google.com, as well as some other https-secured websites


Actual results:

some https-secured websites won't load at all, because of mozilla_pkix_error_not_yet_valid_issuer_certificate


Expected results:

Websites should load with no problem at all.

Hint: System date and browser date are both the same, in the present. I think avast! and kaspersky are like modifiyng ssl/tls trafic or certs info.

I'll try to attach about:support info from an user who managed to solve this issue on his machine, by disabling kaspersky https scanning.
(Reporter)

Comment 1

3 years ago
Someone on reddit had this very similar issue, with avast!
http://www.reddit.com/r/techsupport/comments/35x8bc/windows_8_certificate_errors_on_nearly_every/

Issue was solved by disabling avast! https scanning.
(Reporter)

Updated

3 years ago
OS: Unspecified → Windows 8
Hardware: Unspecified → All
(Reporter)

Comment 2

3 years ago
@alex_mayorga, as you use Windows... could you provide some additional info on this? :D
I'm still trying to get about:support info from original reporter.
(Reporter)

Comment 3

3 years ago
Original reporter made his own report. I'm clossing this one as a duplicate of that one:

https://bugzilla.mozilla.org/show_bug.cgi?id=1187534
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → DUPLICATE
Duplicate of bug: 1187534

Comment 4

3 years ago
Raw Data

{
  "application": {
    "name": "Firefox",
    "version": "39.0",
    "buildID": "20150630154324",
    "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0",
    "updateChannel": "release",
    "supportURL": "https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/",
    "numTotalWindows": 1,
    "numRemoteWindows": 0,
    "remoteAutoStart": false
  },
  "crashes": {
    "submitted": [],
    "pending": 1
  },
  "modifiedPreferences": {
    "browser.cache.disk.smart_size.first_run": false,
    "browser.cache.disk.smart_size.use_old_max": false,
    "browser.cache.disk.capacity": 358400,
    "browser.cache.disk.filesystem_reported": 1,
    "browser.cache.frecency_experiment": 1,
    "browser.download.importedFromSqlite": true,
    "browser.download.useDownloadDir": false,
    "browser.fixup.domainwhitelist.chrome": true,
    "browser.places.smartBookmarksVersion": 7,
    "browser.search.suggest.enabled": false,
    "browser.sessionstore.upgradeBackup.latestBuildID": "20150630154324",
    "browser.sessionstore.restore_on_demand": false,
    "browser.startup.homepage_override.mstone": "39.0",
    "browser.startup.homepage": "https://google.com",
    "browser.startup.homepage_override.buildID": "20150630154324",
    "browser.tabs.loadInBackground": false,
    "browser.urlbar.suggest.history": false,
    "browser.urlbar.suggest.openpage": false,
    "browser.urlbar.autocomplete.enabled": false,
    "browser.urlbar.suggest.bookmark": false,
    "dom.allow_scripts_to_close_windows": true,
    "dom.max_script_run_time": 0,
    "dom.mozApps.used": true,
    "extensions.lastAppVersion": "39.0",
    "font.internaluseonly.changed": true,
    "gfx.direct3d.last_used_feature_level_idx": 0,
    "media.gmp-eme-adobe.lastUpdate": 1436915472,
    "media.gmp-gmpopenh264.lastUpdate": 1436915473,
    "media.gmp-gmpopenh264.version": "1.4",
    "media.gmp-eme-adobe.version": "11",
    "media.gmp-manager.lastCheck": 1437743403,
    "media.gmp-manager.buildID": "20150630154324",
    "network.cookie.prefsMigrated": true,
    "network.predictor.cleaned-up": true,
    "places.database.lastMaintenance": 1438384050,
    "places.history.expiration.transient_current_max_pages": 104858,
    "plugin.state.npcontentblocker": 2,
    "plugin.importedState": true,
    "plugin.state.nponlinebanking": 2,
    "plugin.disable_full_page_plugin_for_types": "application/pdf",
    "plugin.state.npvkplugin": 2,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_evenpages": true,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_plex_name": "",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_edge_top": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_orientation": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_oddpages": true,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_bgcolor": false,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_edge_bottom": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_edge_left": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_in_color": true,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_paper_name": "",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_paper_height": " 11.00",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_right": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_paper_size_unit": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_colorspace": "",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_duplex": 1515870810,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_margin_right": "0.5",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_edge_right": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_scaling": "  1.00",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_bgimages": false,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_resolution_name": "",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_paper_size_type": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_command": "",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_reversed": false,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_margin_left": "0.5",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_bottom": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_resolution": 1515870810,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_margin_top": "0.5",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_shrink_to_fit": true,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_page_delay": 50,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_downloadfonts": false,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_paper_data": 1,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_top": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_paper_width": "  8.50",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_to_file": false,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_margin_bottom": "0.5",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_left": 0,
    "privacy.sanitize.sanitizeOnShutdown": true,
    "privacy.clearOnShutdown.cookies": false,
    "privacy.sanitize.migrateFx3Prefs": true,
    "privacy.donottrackheader.enabled": true,
    "security.OCSP.enabled": 0,
    "security.default_personal_cert": "Select Automatically",
    "storage.vacuum.last.places.sqlite": 1436949330,
    "storage.vacuum.last.index": 1
  },
  "lockedPreferences": {},
  "graphics": {
    "numTotalWindows": 1,
    "numAcceleratedWindows": 0,
    "windowLayerManagerType": "Basic",
    "windowLayerManagerRemote": true,
    "numAcceleratedWindowsMessage": [
      ""
    ],
    "adapterDescription": "NVIDIA GeForce GTX 770",
    "adapterVendorID": "0x10de",
    "adapterDeviceID": "0x1184",
    "adapterSubsysID": "37763842",
    "adapterRAM": "4095",
    "adapterDrivers": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um",
    "driverVersion": "9.18.13.3182",
    "driverDate": "11-11-2013",
    "adapterDescription2": "",
    "adapterVendorID2": "",
    "adapterDeviceID2": "",
    "adapterSubsysID2": "",
    "adapterRAM2": "",
    "adapterDrivers2": "",
    "driverVersion2": "",
    "driverDate2": "",
    "isGPU2Active": false,
    "direct2DEnabled": false,
    "directWriteEnabled": false,
    "directWriteVersion": "6.2.9200.17292",
    "direct2DEnabledMessage": [
      ""
    ],
    "webglRendererMessage": [
      ""
    ],
    "info": {
      "AzureCanvasBackend": "skia",
      "AzureSkiaAccelerated": 0,
      "AzureFallbackCanvasBackend": "cairo",
      "AzureContentBackend": "cairo"
    }
  },
  "javaScript": {
    "incrementalGCEnabled": true
  },
  "accessibility": {
    "isActive": false,
    "forceDisabled": 0
  },
  "libraryVersions": {
    "NSPR": {
      "minVersion": "4.10.8",
      "version": "4.10.8"
    },
    "NSS": {
      "minVersion": "3.19.2 Basic ECC",
      "version": "3.19.2 Basic ECC"
    },
    "NSSUTIL": {
      "minVersion": "3.19.2",
      "version": "3.19.2"
    },
    "NSSSSL": {
      "minVersion": "3.19.2 Basic ECC",
      "version": "3.19.2 Basic ECC"
    },
    "NSSSMIME": {
      "minVersion": "3.19.2 Basic ECC",
      "version": "3.19.2 Basic ECC"
    }
  },
  "userJS": {
    "exists": true
  },
  "extensions": [
    {
      "name": "bestadblocker",
      "version": "1.0",
      "isActive": false,
      "id": "iVD@mz.edu"
    },
    {
      "name": "CutThhePriicee",
      "version": "2.4",
      "isActive": false,
      "id": "a@MAm.net"
    },
    {
      "name": "Dangerous Websites Blocker",
      "version": "4.5.1.379",
      "isActive": false,
      "id": "content_blocker_663BE84DBCC949E88C7600F63CA7F098@kaspersky.com"
    },
    {
      "name": "Safe Money",
      "version": "4.5.1.379",
      "isActive": false,
      "id": "online_banking_08806E753BE44495B44E90AA2513BDC5@kaspersky.com"
    },
    {
      "name": "Virtual Keyboard",
      "version": "4.5.1.379",
      "isActive": false,
      "id": "virtual_keyboard_07402848C2F6470194F131B0F3DE025E@kaspersky.com"
    }
  ],
  "experiments": []
}
You need to log in before you can comment on or make changes to this bug.